Customer Ratings & Reviews

Hey CaroldH, thank you for finding the time out of your bustling day to share your sentiments with us about your Samsung Galaxy Buds3 Pro. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Ambient sound uses the external microphones on your earbuds to let you hear outside noises, so you can still hear important sounds and keep alert of your surroundings while still enjoying that song or podcast. With Ambient sound enabled, feedback may occur when touching the microphone. Make sure the microphone isn't touching your ear when wearing the earbuds. Feel free to take a look at, "Use Ambient sound on your Samsung Galaxy earbuds" if you would like to learn more. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a trustworthy Samsung customer. - Debra

Howdy TonyMcB, thank you for reaching out to share your feedback with us about your experience using the Samsung Galaxy Buds3 Pro. We appreciate your candor as we continue to improve our product line based on our consumer feedback. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. If your Galaxy Buds3 Pro are not charging properly, I have included a few steps that may help resolve what you may be experiencing with your charging. 1. Use the included charging cable and connect to a USB charger, 2. Check to be sure the case is charging correctly, 3. Verify there is no debris in the charging cradle pin connectors., 4. Check to be sure there is no debris in the charging connect on the Galaxy Buds. 5. Check the Wear app to determine if one bud is not charging and check the bud is fully inside the charging case. Please take a moment to check out, "Galaxy Buds won't stay connected to phone" to help resolve what you've described to be experiencing with your connectivity. Feel free to reach out to Support afterward if you would like any further assistance. Thanks for choosing Samsung! - Debra

Hello JOSEG, thank you for taking the opportunity to reach out and review your experience using the Samsung Galaxy Buds3 Pro. We appreciate your feedback as we continue to make improvements on our product line to align with our customer needs. It's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." Please do not hesitate to contact Support afterward if you would like further assistance. Thank you for being a dedicated Samsung customer. - Debra

Greetings Chipache, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds3 Pro. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line as well as the design. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy Buds3 Pro offers an IP57 rating for submersion in up to 3 feet of fresh water for up to 30 minutes (charging case is not water resistant). Since the earbuds are not waterproof and are not suitable for use in water, if you get some sweat or rain on them, you should clean them immediately. When drying off the earbuds, remove as much water as possible by patting the earpiece, microphone, touchpad, touch sensor, and charging contacts with a clean, soft cloth. You should also shake the earbuds to help remove excess water. After drying off the earbuds, allow them to air-dry for at least 12 hours or an entire day before using them. If you need to use the earbuds for a phone call immediately after they have gotten wet, the microphone may have water in it. This may lower the volume of your voice when speaking to someone on the other line. Make sure to dry them. If moisture remains inside the earbuds after drying them, audio quality may be poor. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to reach out to Support. Thank you for being a trustworthy Samsung customer. - Debra