Customer Ratings & Reviews

Good day JayD, thank you for sharing your sentiments with us about your experience using the Samsung Galaxy Buds3 Pro. We value your candor and critiques as we strive to make improvements on the functionality and performance of our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding your Buds3 Pro fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." If you have any questions for us afterward or if you would like any further assistance, please let us know by contacting Support. Thank you for being a faithful Samsung customer. - Debra

Greetings Tilegeek217, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds3 Pro. We value your feedback as we strive to improve the design and functionality of our product line. When changing the ear tips on your Galaxy Buds3 Pro, make sure to choose the tips that fit your ears, and change them properly using our guideline that are available in "How to change the tips on your Galaxy Buds3 Pro." Be careful when handling the tips, and avoid using your fingernails when pulling off the tips, as they may tear. If you would like to share any other feedback with us or if you would like any further assistance, please let us know by contacting Support. Thanks for being a devoted Samsung customer. - Debra

Hey there CarlosA, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. We appreciate your feedback as we strive to be innovative while improving the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Feel free to review, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your audio quality. Reach out to Support afterward if you would like any further assistance with troubleshooting your device further. Thank you for being a valued Samsung customer. - Debra

Aloha Diego, thank you for finding the opportunity to share your sentiments with us about your experience using the Samsung Galaxy Buds3 Pro. We value your feedback as we remain committed to constant innovation as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would love nothing more than to be able to assist you with what you may be experiencing with your device but we need more details regarding what may be occurring before we can do so. Please feel free to contact Support if you would like any further assistance. Thank you for being a staunch Samsung customer. - Debra

Good day John, thanks for taking the time to share your feedback with us about your experience using the Samsung Galaxy Buds3 Pro. We value your candor as we strive to make improvements with the performance and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. We would love nothing more than to be able to assist you with whatever you may be experiencing with your device, however, we need more details regarding what may be occurring before we can do so. Please feel free to contact Support if you would like any further assistance with troubleshooting your device. Thank you for being a loyal Samsung customer. - Debra

Hey there GAlarco1, thank you for sharing your sentiments with us about your experience using the Samsung Galaxy Buds3 Pro. We value your candor as we improve the functionality and performance of our product line. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. It's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." While all of Samsung's earbuds are built to last the entire day, the buds' battery life and charging times may differ depending on the model you have and how you use them. The Buds3 Pro provide up to 26 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. Also feel free to check out, "All about your Samsung earbuds’ battery life," "Keep your Galaxy device at its normal operating temperature," and "No, low, or poor audio quality on Samsung earbuds" to help resolve what you've described to be experiencing. Please let us know if you would like any further assistance afterward by reaching out to Support. Thank you for being a loyal Samsung customer. - Debra

Howdy Svarela83, thank you for taking the time to share our sentiments with us about your experience using the Samsung Galaxy Buds3 Pro. We appreciate our feedback as we continue to make improvements on the performance and functionality of our product line. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. To sync your Galaxy Buds, all you need to do is place both earbuds into your ears. In the event that the earbuds are not synced properly, the earbud battery indicator light will flash red. This could mean that one earbud won't connect or work properly, and they need to be re-synced. Feel free to review, "Sync the Samsung earbuds to each other" and/or "Restart or reset your Samsung earbuds" to help resolve what you've described to be experiencing with your device. Let us know if you would like any further assistance afterward by reaching out to Support. Thanks for being a dedicated Samsung customer. - Debra

Howdy Mike, thank you for taking the opportunity to share your recent experience with using the Samsung Galaxy Buds3 Pro. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If your Galaxy Buds3 Pro are not charging properly, I have included a few steps that may help resolve what you may be experiencing with your charging. 1. Use the included charging cable and connect to a USB charger, 2. Check to be sure the case is charging correctly, 3. Verify there is no debris in the charging cradle pin connectors., 4. Check to be sure there is no debris in the charging connect on the Galaxy Buds. 5. Check the Wear app to determine if one bud is not charging and check the bud is fully inside the charging case. If you have any questions for us or if you would like any further assistance, please do not hesitate to contact Support at your earliest convenience. Thank you for being a faithful Samsung customer. - Debra

Hello Samcheonpo, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Buds3 Pro. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The blade shows the status of the Buds3 Pro, such as when they’re pairing, listening, and locating other devices. Check out, "All about the Galaxy Bids3 and Buds3 Pro" if you would like to learn more about your device. If you would like to share additional feedback with us regarding your purchase or if you would like any further assistance, do not hesitate to reach back out. Thank you for being a treasured Samsung customer. - Debra

Greetings Preplaycj, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Buds FE. Your feedback is appreciated as we strive to be innovative and improve the design and functionality of our products. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. The Galaxy Buds FE offers an awesome blend of features which include Active Noise Cancellation (ANC), comfortable fit with a redesigned wingtip, clear and crisp calls with three microphones, and integration with Samsung Galaxy AI for features like Live Translate. We would be more than happy to assist you further with what you may be experiencing with your device, however, we need more information before we can do so. If you would like any further assistance with troubleshooting your device, please feel free to reach out to Support. Thank you for being a dedicated Samsung customer. - Debra