Customer Ratings & Reviews
- Model:
- SM-R630NZWAXAR
- SKU:
- 11980621
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
to a friend
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 3 months couldnt even return it or exchange it . Difficultly with calls ended up not being able to use it for talking
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha Priscilla07, thank you for sharing your feedback with us about your experience using the Samsung Galaxy Buds3 Pro. We strive to provide our customers with exceptional experiences and quality products. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. Without having any details available regarding what may be occurring with your device and without being able to ask you any follow up questions to probe further, I recommend reaching out to Support at your earliest convenience for assistance with troubleshooting your device. Thank you for being a dedicated Samsung customer. - Debra
Wish they were worth it.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not great. Sound is ok and the AI functionality is cool but the ANC is bad and the transparency mode is atrocious. Really wanted to love these but with the constant high pitched noice that happened randomly and the transparency mode that amplifies high pitch sounds like metallic banging and air moving (think loud hissing when car Ac runs) alas I had to return them. Will be looking into other headphones if not just a new pair of Beats Fit Pro. Battery life also sucks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Johnh, thanks for taking the time to review your Samsung Galaxy Buds3 Pro. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Please take a moment to review, "No, low, or poor audio quality on Samsung earbuds" and "The battery life of your Samsung earbuds" to help resolve what you may be experiencing with your Buds3 Pro. If you have any questions for us after reviewing these resources or if you would like any further assistance, do not hesitate to contact Samsung Support. Thank you for being a loyal Samsung customer. - Debra
Not a good buy for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these because im a samsung guy, but right off the shelf the same problems being reported by thousands of others, buds not connecting, wasnt going to keep trying. I think it cpuld be a great product if the bugs are worked out
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello KevinP, thank you for taking the time to share your feedback with using the Samsung Galaxy Buds3 Pro. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. If your phone cannot connect to your Galaxy Bud series earbuds, getting them to connect again will only take a couple of steps. Performing a restart on the earbuds, resetting the Bluetooth connection, or updating the Galaxy Wearable app will normally fix the issue. Check out, "Connection issues with Samsung earbuds" to help resolve what you may be experiencing with your device. If you have any questions for us afterward or if you would like any further assistance, please feel free to reach out to Support at your earliest convenience. Thanks for being a steadfast Samsung customer. - Debra
Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the style and the new lights on them but they disconnect and have volume control issues and this was with me exhanging my first pair for a second and same problems with the second pair and i never had one issue ever with my buds pro 2
No, I would not recommend this to a friendDecent Headphones - Horrible Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend. As a Samsung user, I'm disappointed in the warranty coverage. I experienced my earbuds beeping every 3-5 seconds, a similar issue I experienced with my Google Pixel Buds. Google replaced my Buds with the warranty coverage no issue. Samsung advised me that there's water damage to the charging case/cradle, therefore my warranty is voided and my earbuds can't be replaced. I've never had an issue with the charging case/cradle since I've purchased the earbuds. I feel Samsung is using a technicality in the situation. I would suggest the Google Pixel Buds which not only have a comparable sound quality, but you'll receive better warranty coverage and support as well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha Kent, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds3 Pro. We value your feedback as we strive to improve the design and functionality of our product line. As you know, Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. We also offer extended warranty options on eligible devices where certified technicians will take care of accidental drops and spills, as well as screen repairs and mechanical breakdowns. We would be more than happy to assist you with what you may be experiencing, however, without being able to ask you any follow up questions, I recommend reaching out to Support for further assistance with troubleshooting your device. Thank you for being a steadfast Samsung customer. - Debra
Rude
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these to replace a pair i lost. I love the product but hated the whole buying process. Ordered on line to pick up in store. The guy who gave me my order was rude. Never said there there was only a 15 day return policy. I was 5 days over to receive my money back.
I would recommend this to a friendCould be better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery not so great. They take a bit to get used to
I would recommend this to a friendBrand response from Samsung
Posted .Aloha ChrisH, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds3 Pro. We value your feedback as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. While all of Samsung's earbuds are built to last the entire day, the buds' battery life and charging times may differ depending on the model you have and how you use them. The Buds3 Pro provide up to 26 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. Feel free to check out, "All about your Samsung earbuds’ battery life" if you would like to learn more. Feel free to reach out to Support if you would like to share any other feedback with us by contacting Support. Thank you for being a staunch Samsung customer. - Debra
Worked great, till they didn't
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought them in October of 24, 5 months ago, right ear bud wont connect anymore.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there KellyS, thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Buds3 Pro. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Feel free to review, "Sync the Samsung earbuds to each other" and "Restart or reset your Samsung earbuds" to help resolve what you have described to be experiencing with your Galaxy Buds3 Pro. If you would like further assistance afterward, let us know by reaching out to Support. Thank you for being a steadfast Samsung customer. - Debra
Not good!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't stay in my ear. The squeeze the stem feature is horrible. I had to exchange them for the Skull Candy Method 360 ANC, much better and chair as well.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really wanted to like these earbuds, had the galaxy buds pro 2 for years, until they died. Which in turn i was lile the 2's were good, so why not get the 3's. I bought them used them twice, upon the second use while running one ear bud started to get static and high pitched sound from it. Tried drying off the sweat and everything and still not working correctly. Was really disappointed, these were supposed to be better than the previous generation. Overall would not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there Phillip, thank you for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. We value your feedback as we strive to be innovation while improving the functionality of our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. Please check out, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your audio quality. Let us know if you have any questions for us afterward or if you would like any further assistance, please feel free to contact Support. Thank you for being a loyal Samsung customer. - Debra
Dont buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldnt connect with phone, replaced and next set also couldnt conenct properly. Refunded multiple times and gave up cause they are such trash
No, I would not recommend this to a friendNo bass and not loud. They just sit on your ear.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No bass what so ever, very flat sound. Buds pro2 blows this away. Buds fit tight into ears. These just sit on your ears. I love alot of bass and this is flat on all accounts. don't know about battery because I returned them 15 minutes after I bought them.
No, I would not recommend this to a friendNot apple friendly
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not nearly as loud as I expected in the app doesn’t work with Apple products
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello TylerJ, thank you for finding the time to share your sentiments with us about your experience using the Samsung Galaxy Buds3 Pro. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. To adjust the Galaxy Buds 3 Pro volume, please visit the Galaxy Wearable app and adjust the Galaxy Buds3 Pro in the Galaxy Wearable app by setting the touchpad to control the volume, increasing it to max, and then changing it back to your preferred setting. Additionally, clean the earbuds, ensure a proper fit, check for software updates, and adjust the EQ settings within the app. Hope it helps! If you would like to share any other feedback with us or if you would like any further assistance, please feel free to reach out to Support. Thank you for being a treasured Samsung customer. - Debra
Issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stops charging or only charges one side. Tells you moisture or inside needs cleaning. You should be able to sweat with these, silly really. My old ones from the first set they put out still work great. Samsung needs to fix this issue.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there TashiaC, thank you for taking the opportunity to share your recent experience with using the Samsung Galaxy Buds3 Pro. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If your Galaxy Buds3 Pro are not charging properly, I have included a few steps that may help resolve what you may be experiencing with your charging. 1. Use the included charging cable and connect to a USB charger, 2. Check to be sure the case is charging correctly, 3. Verify there is no debris in the charging cradle pin connectors., 4. Check to be sure there is no debris in the charging connect on the Galaxy Buds. 5. Check the Wear app to determine if one bud is not charging and check the bud is fully inside the charging case. If you have any questions for us or if you would like any further assistance, please do not hesitate to contact Support at your earliest convenience. Thank you for being a faithful Samsung customer. - Debra
I'm allergic to these
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great but they caused me to have an ear infection and horribly clogged sinuses.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy, thank you for sharing your sentiments with us about your experience using the Samsung Galaxy Buds3 Pro. We value your thoughts as we strive to make improvements on the functionality and design of our product line. When you wear canal-type earphones for a long time, the humidity increases inside your ears and it may cause skin irritation or contact dermatitis such as inflammation of the outer ear. It can also occur when using other manufacturers’ canal-type products. If you feel ear pain or skin irritation occurs while using the earbuds, please immediately stop using the device and visit your doctor for consultation. We recommend removing the earbuds periodically from your ears so that the humidity inside the ears can be lowered when using the device for a long time. After prolonged wear, please dry your ears and clean the earbuds and ear tips regularly to prevent any problems. Feel free to review, "How to clean your Samsung earbuds" to learn more tips and tricks. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to contact Support. Thanks for being a faithful Samsung customer. - Debra
Samsung
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im so sorry but Samsung did make a good product on these! First time ever! Ive been with Samsung since the Samsung S 3 and the reception and the sound was horrible! No matter how many times i adjusted it people couldn't hear me talk on them so very sorry! It was the only time Samsung failed me and we have been through some things in life together promises Robert Dwayne Porter still wont leave Samsung over an expensive mistake actually looking at a new Samsung smart phone...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there RobertP, thank you for taking the time to share your feedback with us about your experience with using the Samsung Galaxy Buds3 Pro. We appreciate your candor as we improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Please take a moment to review, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you've described to be experiencing with your audio quality. If you have any questions for us afterward or if you would like any further assistance, do not hesitate to reach out to Support. Thanks for being a faithful Samsung customer. - Debra
Wont charge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great earbuds when they will charge but they are so hard to get to charge that they are not worth buying
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings DavidJ, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds3 Pro. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy Buds3 Pro are not charging properly, I have included a few steps that may help resolve what you may be experiencing with your charging. 1. Use the included charging cable and connect to a USB charger, 2. Check to be sure the case is charging correctly, 3. Verify there is no debris in the charging cradle pin connectors., 4. Check to be sure there is no debris in the charging connect on the Galaxy Buds. 5. Check the Wear app to determine if one bud is not charging and check the bud is fully inside the charging case. If you would like any further assistance or if you have any questions for us, please do not hesitate to contact Support at your leisure. Thank you for being a trustworthy Samsung customer. - Debra
Amazing sounding earbuds with way too many issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely terrible. These earbuds are the worst Samsung product I have ever owned. What's unfortunate is they actually sound very good with deep punchy bass but it's not worth it with all the issues. First major issue is they don't fit well at all in ear. They constantly fall out (of course will be different with everyone as everyone's ear size is different) which required me to purchase an accessory to keep them in. Second major issue is a charging issue. The junk earbuds kept saying there is moisture detected and wouldn't charge. Third issue is I owned 3 pairs of these trash earbuds and all 3 have the same issue after 3 weeks. The right earbuds bass is significantly less the the left. 5 stars for Best buy with amazing customer service letting me return this junk after the return policy was over. I don't recommend these earbuds at all. Constant problems and a terrible product from Samsung which is sad because I really wanted to like these but all these issues is just ridiculous!!
No, I would not recommend this to a friendTranslation Feature is a complete JOKE!!!!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these in the hopes of being able to use the translation feature at work and per usual with Samsung products lately, I was sadly disappointed. They sound just ok, which for a flagship product is a joke. Do have to say the battery life is extremely good.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha k2board2003, thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. The Galaxy Buds3 Pro require a compatible Samsung Galaxy phone in order to utilize select Galaxy AI features like Real-Time Interpreter. Without knowing more details regarding what you may be experiencing with your Galaxy Buds3 Pro and without being able to ask you any clarifying questions, I recommend reaching out to Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a steadfast Samsung customer. - Debra
Maybe, because it's open box
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I buy this as an open box, but it's not good You can hear static
I would recommend this to a friend