Customer Ratings & Reviews
- Model:
- SM-R630NZWAXAR
- SKU:
- 11980621
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.8 out of 5 stars
to a friend
not for small ears
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These look cool but avoid if you have small ears.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy Julia, thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers while staying committed to constant innovation. Wearing your earbuds properly is important for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding fit, feel free to take a look at "How to wear your Samsung Galaxy Buds3 and 3 Pro." Let us know if you would like any further assistance after reviewing the resource provided by reaching out to Support. Thank you for being a devoted Samsung customer. - Debra
Uncomfortables
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds easily fall and their sound quality wasn't that well either.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi FAUSTOT, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. It's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." Also check out, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your device. Feel free to contact Support afterward if you have any questions or if you would like any further assistance. Thank you for being a cherished Samsung customer. - Debra
Headphones not charging
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Most of the times the ear headphones wont charge.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there TommyG,thank you for taking the opportunity to share your recent experience with using the Samsung Galaxy Buds3 Pro. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. Samsung provides a warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy Buds3 Pro are not charging properly, I have included a few steps that may help resolve what you may be experiencing with your charging. 1. Use the included charging cable and connect to a USB charger, 2. Check to be sure the case is charging correctly, 3. Verify there is no debris in the charging cradle pin connectors., 4. Check to be sure there is no debris in the charging connect on the Galaxy Buds. 5. Check the Wear app to determine if one bud is not charging and check the bud is fully inside the charging case. If you have any questions for us afterward or if you would like any further assistance, please let us know by reaching out to Support at your leisure. - Debra
Great sounding product, but...
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome until I left my charging case on an Uber. I tried using the find my earbud option, but it doesn't track the case, only the buds. Im a best buy total member, but i guess lost or stolen goods aren't covered. I've had this product for less than a week, and now i can't even use them. I'm probably sticking with headsets from now on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there Jordan, thank you for sharing your thoughts with us about your experience with using the Samsung Galaxy Buds3 Pro. We value your feedback as we strive to improve the design and functionality of our product line. As you know, the Galaxy Buds3 Pro case does not have built-in GPS to allow for the Find My feature to be available on this device. We suggest reaching out to your Uber driver in hopes of having your case returned. If you have any questions or if you would like any further assistance, please do not hesitate to contact Support. Thanks for being a valued Samsung customer. - Debra
Tons of Tech, in your Ear
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung Galaxy buds3 pro have an immense amount of impressive features, and some impressive sound. They also look about as good as any earbuds can, and are comfortable, even when wearing glasses. Let me first say that these are incredibly comfortable and secure. I typically like an earbud that has an over ear piece to help hold it in place, especially when doing things like playing golf. These stayed secure and comfortable exercising or hitting golf balls. The sound is excellent, it doesn't sound fuzzy or metallic on deep bass, and produces higher and lighter sounds very crisply. I also love the touch controls, I have very sensitive ears, and using physical buttons on most headsets and especially earbuds was very uncomfortable for me. Touch controls alleviate that. The coolest feature of these is the interpreter feature, allowing you to wear these headphones and speak with someone who utilizes another language, and be able to understand what they are saying. It's truly amazing, and feels like the future.
I would recommend this to a friendReturned due to lack of seal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I could not get a proper seal with the three sizes of tips, based on both my experience and what the Samsung app told me, so I returned them within days of receipt.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha BeeCaveGeorge, thank you for sharing your thoughts with us about your experience using the Samsung Galaxy Buds3 Pro. We value your feedback as we continue to make improvements on the performance and functionality of our product line. It's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. The Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding achieving the perfect fit, feel free to review "How to wear your Samsung Galaxy Buds3 and 3 Pro." If you would like any further assistance afterward, please do not hesitate to contact Support at your earliest convenience. Thanks for being an unwavering Samsung customer. - Debra
Poorly Shaped
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The shape of them don’t really fit my ear well enough to the point that they make my ears bleed if I keep them in too long.
I would recommend this to a friendBrand response from Samsung
Posted .Howdy Poor, thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. It's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." Feel free to contact Support if you would like to share any other feedback with us or if you would like any further assistance. Thank you for being a valued Samsung customer. - Debra
Charging defect
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery runs low pretty fast, takes long to charge from 50% to 100%, rigth pod sometimes not even charging or stop charging all the sudden, if drop makes a pitch noise for 10 minutes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Fisher51, thank you for taking the opportunity to share your recent experience using the Samsung Galaxy Buds3 Pro. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. The Galaxy Buds3 Pro can provide up to 26 hours of play. Please take a moment to review, "The battery life of your Samsung earbuds" if you would like to learn more about battery expectations. If your Galaxy Buds3 Pro case isn't charging the earbuds, here's a few things you can so right away to help resolve what you may be experiencing with your device:
1. Check for debris on the charging contacts inside the case and on the earbuds.
2. Ensure that your case is charging correctly.
3. Clean the contacts with a soft, dry cloth. Dust, wax, or other debris can build up on the charging contacts, preventing proper contact and charging.
If you would like further assistance after reviewing the resource shared, do not hesitate to reach out to Samsung Support. We're happy to assist you further! Thank you for being a faithful Samsung customer. - Debra
They fail very quickly.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They only worked for me for just over two weeks.And one of the headphones started to sound lower than the other.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there JoseG, thank you for finding the available time out of your day to share your sentiments with us about your Samsung Galaxy Buds3 Pro. We value your feedback as we strive to be innovative while improving the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Please take a moment to review, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your device. Let us know if you have any questions afterward or if you would like any further assistance, please feel free to reach out to Support. Thank you for being a steadfast Samsung customer. - Debra
Return
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality of battery is not good.. Worst Quality of Battery
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings KunalP, thank you for finding the free time to share your thoughts with us about your experience using the Samsung Galaxy Buds3 Pro. We value your honesty. The Galaxy Buds3 Pro can provide up to 26 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. Feel free to check out, "The battery life of your Samsung earbuds" if you would like to learn more. If you would like any further assistance or if you have any questions for us after checking out the resource shared, please do not hesitate to contact Support. Thank you for being an unwavering Samsung customer. - Debra
Good headphones Bad Customer Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product works fine. Best Buy is just a snake of a company. I order these head phones and it said it came with a free case and I had proof of it in my order but they refused to give them to me.
I would recommend this to a friendWaste of money!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Right ear bud stop work 3 months after buying. Waste of money. I’ve had cheaper earbuds that has lasted years. Please do your research before purchasing and definitely get a warranty. I’ve reached out to Samsung waited to hear back.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Salutations ShanekaB, thank you for sharing your feedback with us about your experience using the Samsung Galaxy Buds3 Pro. We appreciate your feedback as we continue to improve the performance and functionality of our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. If you've upgraded to a new phone or want to switch the devices your earbuds are connected to, you may need to manually restart your Samsung earbuds. This can also help if you are experiencing minor problems, like if the earbuds are unresponsive. However, you can also perform a factory reset with the Galaxy Wearable app. Feel free to check out "Restart or reset your Samsung earbuds" to help resolve what you've described to be experiencing with your Buds3 Pros. Let us know if you would like any further assistance afterward by reaching out to Support at your earliest convenience. Thanks for being a dedicated Samsung customer. - Debra
1 bud stopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in October and With in 2 month one bud stopped working.
No, I would not recommend this to a friendHorrible experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a pair of this at launch and had to send them in to be repaired within the first 10 days. I was without them for 3 weeks. When I got them back they were okay for a while m, but eventually the right one stopped charging and then they both were having a ton of static. I sent them back to be fixed and it took another 3 weeks to get them back. They are truly terrible and I love Samsung products.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey Carlos, thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Buds3 Pro. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We also offer extended warranty options on eligible devices where certified technicians will take care of accidental drops and spills, as well as screen repairs and mechanical breakdowns. If your Galaxy Buds3 Pro case isn't charging the earbuds, here's a few things you can so right away to help resolve what you may be experiencing with your device:
1. Check for debris on the charging contacts inside the case and on the earbuds.
2. Ensure that your case is charging correctly.
3. Clean the contacts with a soft, dry cloth. Dust, wax, or other debris can build up on the charging contacts, preventing proper contact and charging.
Feel free to check out, "No, low, or poor audio quality on Samsung earbuds" and "Samsung earbud has a static noise" to help resolve what you may be experiencing with your audio quality. Please reach out to Support afterward if you have any questions or if you would like any further assistance. Thank you for being a trustworthy Samsung customer. - Debra
Uncomfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Feeling uncomfortable when using.. ears was like blocking with something heavy stuff
I would recommend this to a friendBrand response from Samsung
Posted .Howdy SharminA, thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. We appreciate your feedback as we strive in providing the best products with superior functionality on the market. It's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." If you would like any further assistance after reviewing the resource that has been shared, do not hesitate to contact Samsung Support at your earliest convenience. Thank you for being a devoted Samsung customer. - Debra
Charging is the problem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung should solve the problem before selling! I have been trying to charge my earbuds for an hour after walking. Not the first time, this problem is every day . I wish i could have my money back
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy Valeria, thank you for taking the opportunity to share your recent experience with using the Samsung Galaxy Buds3 Pro. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If your Galaxy Buds3 Pro are not charging properly, I have included a few steps that may help resolve what you may be experiencing with your charging. 1. Use the included charging cable and connect to a USB charger, 2. Check to be sure the case is charging correctly, 3. Verify there is no debris in the charging cradle pin connectors., 4. Check to be sure there is no debris in the charging connect on the Galaxy Buds. 5. Check the Wear app to determine if one bud is not charging and check the bud is fully inside the charging case. Please do not hesitate to reach out to Support if you would like any further assistance. Thank you for being a devoted Samsung customer. - Debra
ya dont need em
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Major connection issues, slow pausing and playing as compared to the buds2 pro, and cheap ear tips. I wish I would not have upgraded for this price.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there ForestK, thanks for taking the time to review your Samsung Galaxy Buds3 Pro. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your phone cannot connect to your Galaxy earbuds, getting them to connect again will only take a couple of steps. Performing a restart on the earbuds, resetting the Bluetooth connection, or updating the Galaxy Wearable app will normally fix the issue. Feel free to check out, "Connection issues with Samsung earbuds" to help resolve what you may be experiencing with your Buds3 Pro. If you’re having an issue with your Galaxy device or an app on your device afterward, you can send an error report to Samsung. This can be done through the Samsung Members app or by using the desired app on your device. Please feel free to take a moment to review, "How to submit an error report for your Galaxy device or app." If you would like any further assistance or if you have any questions for us, let us know by reaching out to Samsung Support at your leisure. Thank you for being a loyal Samsung customer. - Debra
I'm SHOCKED...
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Im a samsung fan i have home appliances and all and the Z Fold phones i got these buds refurbished great price and oeple sat they sound good then it sounds like a robot so i went and got a brand new pair $250.and guess what the person im talking to says they also sound like a robot i want to like them so badly but thats a deal breaker..Samsung..im disappointed looks like they are loosing it..Sad....
No, I would not recommend this to a friendBuy the older version. Save you money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Daughter said charging case stopped working for one ear bud after 4 months of owning these. Never held a charge for as long as her old ones. Disappointed.
No, I would not recommend this to a friendYou wanted a review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Flimsy and fragile. Not enough earpieces included for proper fit. No larger earpieces listed by manufacturer. Store staff completely unhelpful on this issue. Item returned for refund. Better quality and better fitting earbuds purchased from competitor. Best Buy has become a joke.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha JohnP, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds3 Pro. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. It's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." If you have any questions for us afterward or if you would like any further assistance, please feel free to contact Support. Thank you for being a staunch Samsung customer. - Debra