Customer Ratings & Reviews

Greetings GS87, thank you for finding the time out of your bustling day to share your sentiments with us about your Samsung Galaxy Buds3 Pro. Your feedback is appreciated as we strive to be innovative and improve the design and functionality of our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. In order to remain connected, most Bluetooth devices need to be within 30 feet of the phone or tablet that have been paired with. Feel free to check out, "Bluetooth device won't stay connected to Galaxy phone or tablet" to conduct some troubleshooting steps on your device to help resolve what you may be experiencing. Also, take a look at "No, low, or poor audio quality on Samsung earbuds" to also help resolve what you've described to be experiencing with your audio quality. We understand your frustration with the Buds 3 Pro not charging properly. Here are few steps that may help: > Use the included charging cable and connect to a USB charger. > Check to be sure the case is charging correctly. >Verify there is no debris in the charging cradle pin connectors. > Check to be sure there is no debris in the charging connect on the Galaxy Buds. > Check the Wear app to determine if one bud is not charging and check the bud is fully inside the charging case. If you would like further assistance after reviewing the resources shared, please let us know by reaching out to Support. Thank you for being a dedicated Samsung customer. - Debra

Good day ErnieD, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy BUds3 Pro. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If one or both of your Galaxy earbuds are not charging or turning on, the issue may be with the earbuds themselves or the charging case. Using a charger that isn't approved by Samsung may cause charging malfunctions; it's also possible that the earbuds may be damaged. You can try fully charging the case, checking the earbuds for damage, or restarting the earbuds. Please take a moment to review, "Samsung earbuds do not turn on or charge" to conduct some simple troubleshooting steps on your device to help resolve what you have described to be experiencing with your Galaxy Buds3 Pro. Let us know if you have any questions for us afterward by reaching out to Support. Thank you for being an unwavering Samsung customer. - Debra

Hi there BradleyH, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Wearing your earbuds properly is very important for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." If you have any questions for us after reviewing this resource, feel free to reach out to Support. We're always happy to help! Thank you for being a valued Samsung customer. - Debra