Customer Ratings & Reviews

Incredible earbuds. They are comfortable, the sound is excellent, and my sister couldn't hear me vacuum the house while on the phone with her!

Great earbuds. Has many features on android phones I have a pixel and has just as many features as my wife who has a Samsung.

Great noise canceling ans sound quality. A bit pricey since inhad found better ear pods for 20$ less but i dont regret the purchase. Plus i have best buy protection in case which the other ear buds wouldnt have.

These earbuds sound great. Easy to use and link to my phone.

These buds are so good in sound quality and has many features as well as AI features that I never thought was possible. You can even use it as a hearing aid. An excellent product for sure!

The ear buds are great. The only issue is that best buy does not allow optional extended warranty to be purchased.

Great features, paired up with my Samsung phone super easy. Bought a second pair as a gift since I liked them so much.

The only reason that I shop at Best Buy (instead of purchase through Amazon or direct with a manufacturer) is for the assurance that the product that I purchase will work for a reasonable amount of time under normal circumstances. In the case that something I purchased turns out to be defective, my understanding is that Best Buy would stand by the product they sold, support a loyal customer and replace the defective product for one that works. Best Buy would take on the hassle of dealing with the manufacturer to make things right. Welp, I was sorely mistaken. Best Buy is not the Customer Friendly organization that I thought they were. Last week, I was traveling for work and the Samsung Galaxy Buds3 Pro earbuds that I bought on November 3 of last year (only 9 weeks prior) stopped charging and subsequently working. There were no instances of dropping them or misuse since their purchase. I thought, "It's okay, I bought them Best Buy, they should be able to take care of me and make things right." Fast forward 5 days when I'm back from my work trip. I finally have the opportunity to go to the Best Buy store where I purchased them (Maple Grove, MN) and get this defective product replaced. I was sorely disappointed. Not only would Best Buy not replace them, the manager said that if I paid $50 more for their Best Buy Membership, only then would they maybe be able to do something (but don't forget about the other deals that the membership comes with!!!!). This part I clarified. $50 more to Best Buy, only then would they help me. The manager that I dealt with was also a captain of hindsight reminding me that if I had purchased insurance, he could've helped me. VERY insightful, not at all helpful. I had purchased the last 4 generations of the Galaxy earbuds from Best Buy, all of which still work to this day. Let me reiterate something, I take care of my products. I should not need to purchase extra insurance in case a manufacturer sells a defective product to Best Buy. Best Buy should be there for their customers. This is not about money. The ONLY reason to shop at Best Buy, good and fair customer service, I realize now does not exist. Going forward, I will be purchasing everything directly from manufacturers if that's who I need to deal with in the case of defective product situations anyway. I'm writing this for Best Buy's benefit... I hope Best Buy rethinks the way that they refuse to support loyal customers (I could go anywhere to spend my money) because I'd hate to see more people go through this disappointing experience. I'd love to write more, but the manger at the Best Buy in Maple Grove, MN made it very clear (and again I had him clarify this), even though I bought the defective earbuds from Best Buy well less than 3 months prior, Best Buy will pass the buck to me and I must deal with Samsung by myself to get something that works.

Best buds I've ever owned, and the buds that convinced me to go from over-ears to buds. I would still love for the battery life to be longer, as they tend to die after about 2 hours of talking. But I imagine most people aren't having the four and 5-hour conversations that I am.

The sound is great. Still trying to see which earpieces fit best. Found some good ear hooks that attach to keep the ear buds from falling out of your ear.

Great headphones sound looks cool and color fire. Must have

I love this buds they are really noise canceling, great sound and long battery life.

I’ll start by saying I am a loyal iPhone user. I’ll never switch. BUT… even with an iPhone, these buds blow AirPods Pro out of the water. It’s not even close. Noise cancellation is superior, sound quality is superior, soundstage is way better. If there was a way to iMessage from Samsung, I might just switch it all!

Great sound on these buds. Noise cancelation on point.

My husband loved them.The sound is amazing great. He was extremely excited how the earbuds paired up.

Love them best headphones are amazing last so long

I had to upgrade because my buds pro 2 right bud sound was very low. I can honestly say that i am loving these new buds. The sound is great the only thing is the battery life could be better other than that theyvare a 9 0ut of 10. .

If you're thinking about getting them, you should definitely get them. You won't regret the purchase.

Audio and connection process were great for in ear headphones, Overall a good build quality Pairing was easy and noise canceling was fairly good. The fit in my ears just didn't work for me Same with the new pixel buds. I did return it due to the bad fit.

Very nice quality sound is very good.i love it.!!!