Customer Ratings & Reviews

Upgraded from buds 2 pro, the noise cancelling on buds 3 pro got much better. Build quality is decent compared to last gen buds. Overall good earbuds.

The only reason that I shop at Best Buy (instead of purchase through Amazon or direct with a manufacturer) is for the assurance that the product that I purchase will work for a reasonable amount of time under normal circumstances. In the case that something I purchased turns out to be defective, my understanding is that Best Buy would stand by the product they sold, support a loyal customer and replace the defective product for one that works. Best Buy would take on the hassle of dealing with the manufacturer to make things right. Welp, I was sorely mistaken. Best Buy is not the Customer Friendly organization that I thought they were. Last week, I was traveling for work and the Samsung Galaxy Buds3 Pro earbuds that I bought on November 3 of last year (only 9 weeks prior) stopped charging and subsequently working. There were no instances of dropping them or misuse since their purchase. I thought, "It's okay, I bought them Best Buy, they should be able to take care of me and make things right." Fast forward 5 days when I'm back from my work trip. I finally have the opportunity to go to the Best Buy store where I purchased them (Maple Grove, MN) and get this defective product replaced. I was sorely disappointed. Not only would Best Buy not replace them, the manager said that if I paid $50 more for their Best Buy Membership, only then would they maybe be able to do something (but don't forget about the other deals that the membership comes with!!!!). This part I clarified. $50 more to Best Buy, only then would they help me. The manager that I dealt with was also a captain of hindsight reminding me that if I had purchased insurance, he could've helped me. VERY insightful, not at all helpful. I had purchased the last 4 generations of the Galaxy earbuds from Best Buy, all of which still work to this day. Let me reiterate something, I take care of my products. I should not need to purchase extra insurance in case a manufacturer sells a defective product to Best Buy. Best Buy should be there for their customers. This is not about money. The ONLY reason to shop at Best Buy, good and fair customer service, I realize now does not exist. Going forward, I will be purchasing everything directly from manufacturers if that's who I need to deal with in the case of defective product situations anyway. I'm writing this for Best Buy's benefit... I hope Best Buy rethinks the way that they refuse to support loyal customers (I could go anywhere to spend my money) because I'd hate to see more people go through this disappointing experience. I'd love to write more, but the manger at the Best Buy in Maple Grove, MN made it very clear (and again I had him clarify this), even though I bought the defective earbuds from Best Buy well less than 3 months prior, Best Buy will pass the buck to me and I must deal with Samsung by myself to get something that works.

I purchased these for my son that’s in the military. He asked for these in particular because he was told they were great by his co workers. He put them on first thing Christmas morning and kept them in all day. We were with him for 2 weeks and he wore them pretty mush the entire time.

Great upgrade from previous version for the sound quality alone.

Very good noise cancelling also when someone talks to me or a backround noise goes in the earbuds automatically turn down

They work great. Highly recommend. High quality sound.

qlQualiyy is really good and sound is really goulgerous. I am recommended this item

love these airbuds. fit perfect, able to control background noise. easy to use

The best earbuds I ever had everything sounds grate, really good product.

Great product once received and setup. Received the product from a person named Mia in the bakersfield location and the whole transaction it seemed to be forced as if she didn't want anything to do with anybody in my line. Mia completely act like she didn't want to be there. And you could see it in her face and her expressions as well as her interaction with the customer before me period. Please take this with that's much courtesy as you can , Mia needs to be placed in a location where she doesn't have to deal with customers perioto be placed in a location where she doesn't have to deal with customers. Other than that, the store employees around the store. We're very helpful and kind.

that work as intended and they are comfortable in my ear

The sound quality is absolutely amazing, but after continuous use the ear buds do get uncomfortable.

Amazing sound its very clear and powerfull, i will buy again for gift to my girlfriend

Awesome product, it sounds great and very nice to listen to music and for calls.

I've been using them almost everyday and the sound quality is great

These are really good, last pretty long time through out the day

I love these a lot. Everything about these earbuds is amaz8ng except for the fitment in my ears. I cant really give a bad review for the fitment because thats not on samsung at least in my case. But these earbuds are amazing and id recommend them to anyone.

I have ear bud in the past but notting is close to thes galaxy buds. They are awasome.

The best buds so far, great call quality, nice fit

Great earbuds. High quality audio. I love the noise canceling feature as I work in loud environments. Sometimes when laying down one earbud will change sound modes but overall excellet.