Customer Ratings & Reviews

Hi there BamW, thank you for finding the opportunity to share your recent experience with using the Samsung Galaxy Buds3 Pro. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If your Galaxy Buds3 Pro are not charging properly, I have included a few steps that may help resolve what you may be experiencing with your charging. 1. Use the included charging cable and connect to a USB charger, 2. Check to be sure the case is charging correctly, 3. Verify there is no debris in the charging cradle pin connectors., 4. Check to be sure there is no debris in the charging connect on the Galaxy Buds. 5. Check the Wear app to determine if one bud is not charging and check the bud is fully inside the charging case. If you have any questions for us or if you would like any further assistance, please do not hesitate to contact Support at your earliest convenience. Thank you for being a staunch Samsung customer. -Debra

Aloha Marcu, thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. It's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." Let us know if you have any questions for us after reviewing the resource shared by reaching out to Support. Thank you for being a steadfast Samsung customer. - Debra

Good day RonD, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds3 Pro. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. It's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." If you would like any further assistance after reviewing the resource that has been shared, do not hesitate to contact Support at your earliest convenience. Thank you for being an unwavering Samsung customer. - Debra

Hello JerseyGirl, thank you for taking the opportunity to share your experience with using the Samsung Galaxy Buds3 Pro with us, We appreciate your feedback we we strive to improve the design and functionality of our product line. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. It's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." Also check out, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your audio quality. Let us know if you have any questions afterward or if you would like any further assistance by contacting Support. Thank you for being an unwavering Samsung customer. - Debra

Hello there Rick, thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung GalaxyBuds3 Pro. We value your feedback as it allows us the opportunity to improve the functionality and design of our products as we strive to be innovative. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Please take a moment to review, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you have described to be experiencing with your Buds3 Pro. If you have any questions for us afterward or if you would like any further assistance, do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for being a steadfast Samsung customer. - Debra

Hey TamandaM, thank you for taking the opportunity to share your experience with using the Samsung Galaxy Buds3 Pro. Wearing your earbuds properly is important for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. As you know, the Galaxy Buds3 Pro come with different sized ear tips. The first thing you want to do is make sure they have the right size tips for your ears. You want them to fit so that there isn't a gap between your ear and the ear tip. This helps to avoid sound leaks and ensure optimal audio. Once you have the right tips on your buds: 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. To run an Earbud fit test, 1. Open the Galaxy Wearable app on your connected phone. 2. From the Buds3 Pro screen, tap Sound quality and effects. 3. Tap Earbud fit test. 4. The screen will display either In ear or Not in ear. Make sure both buds are in your ears, and then tap Start. 5. The buds will chime for a few seconds, and then the app will display your results. It may say Poor fit or Good fit. If the fit is poor, make small adjustments and then tap Try again. 6. Continue running the fit test and making adjustments until you get a good fit result for both buds. If you would like more information regarding your Buds3 Pro fit, feel free to check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." Feel free to contact Support if you would like to share additional feedback with us or if you would like any further assistance. Thank you for being a valued Samsung customer. - Debra