Customer Ratings & Reviews

Hello DevinN, thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Buds3 Pro. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. The Galaxy Buds3 Pro provide up to 26 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. Feel free to check out, "All about your Samsung earbuds’ battery life" if you would like to learn more about your battery life. If one or both of your Galaxy earbuds are not charging or turning on, the issue may be with the earbuds themselves or the charging case. Using a charger that isn't approved by Samsung may cause charging malfunctions; it's also possible that the earbuds may be damaged. You can try fully charging the case, checking the earbuds for damage, or restarting the earbuds. Please take a moment to review, "Samsung earbuds do not turn on or charge" to help resolve what you have described to be experiencing with your earbuds. If you would like any further assistance afterward, do not hesitate to contact Support. Thank you for being a treasured Samsung customer. - Debra

Howdy TonyMcB, thank you for reaching out to share your feedback with us about your experience using the Samsung Galaxy Buds3 Pro. We appreciate your candor as we continue to improve our product line based on our consumer feedback. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. If your Galaxy Buds3 Pro are not charging properly, I have included a few steps that may help resolve what you may be experiencing with your charging. 1. Use the included charging cable and connect to a USB charger, 2. Check to be sure the case is charging correctly, 3. Verify there is no debris in the charging cradle pin connectors., 4. Check to be sure there is no debris in the charging connect on the Galaxy Buds. 5. Check the Wear app to determine if one bud is not charging and check the bud is fully inside the charging case. Please take a moment to check out, "Galaxy Buds won't stay connected to phone" to help resolve what you've described to be experiencing with your connectivity. Feel free to reach out to Support afterward if you would like any further assistance. Thanks for choosing Samsung! - Debra

Greetings TheWhisperingEye, thank you for finding the unobstructed time out of your day to share your sentiments with us about your Samsung Galaxy Buds3 Pro. Your feedback is appreciated as we strive to be innovative and improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. As you know, you can utilize the touch pad on the Buds3 Pro to control your music, phone calls, and other useful shortcuts without getting out your phone. With the new design, you can lightly pinch the touch pad one time for the following options: * Play or pause a track * Answer or end a call, or you can quickly pinch the touch pad two times for the following options: * Play the next track. You can also quickly pinch the touch pad three times for the following options: * Play previous track (if done in the first three seconds of a track) * Start the current track over at the beginning (if done after the first three seconds of a track) or you can pinch and hold the touch pad for the following options: * Activate a custom shortcut. * Decline incoming calls * Turn earbud lights on or off (Galaxy Buds3 Pro only when both earbuds are out of the case and not in your ears). You can also swipe up or down on the touch pad to adjust the volume. Adjust the volume on your mobile device if the sound is low while at full volume on the earbuds. * Swipe up to turn the volume up * Swipe down to turn the volume down. Please feel free to check out, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your audio quality. The Galaxy Buds3 Pro provide up to 26 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case while the Galaxy Buds2 Pro provide up to 8 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. If you would like to share additional feedback with us or if you would like any further assistance, do not hesitate to contact Support. Thank you for being a dedicated Samsung customer. - Debra