Customer Ratings & Reviews

Hello Dumb, thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Buds3. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. If you're wearing your earbuds properly, you'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. No one wants to lose an earbud, especially while out jogging, so be sure to wear them with the proper fit. Being that the Galaxy Buds3 are open-type buds rather than canal types, so they do not have earbud tips. All you have to do to get started is simply place them in your ears. 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. Feel free to check out, "How to wear your Samsung Galaxy Buds3 and 3 Pro" if you would like more information. Let us know if you have any questions after reviewing the resources shared by contacting Samsung Support at your leisure. Thank you for being a treasured Samsung customer. - Debra

Howdy KianaF, thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Buds3. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers while staying committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Please take the opportunity to review, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you have described to be experiencing with your audio quality. Let us know if you have any questions afterward by contacting Samsung Support at your leisure. Thank you for being a devoted Samsung customer. - Debra

Aloha Tony, thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds3. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you're wearing your earbuds properly, you'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. No one wants to lose an earbud, especially while out jogging, so be sure to wear them with the proper fit. Being that the Galaxy Buds3 are open-type buds rather than canal types, so they do not have earbud tips. All you have to do to get started is simply place them in your ears. 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. Feel free to check out, "How to wear your Samsung Galaxy Buds3 and 3 Pro" if you would like more information. Also check out, "Connection issues with Samsung earbuds" and "No, low, or poor audio quality on Samsung earbuds" to conduct some simple troubleshooting steps that may help resolve what you have described to be experiencing with your Galaxy Buds3. If you would like any further assistance, feel free to reach out to Support. Thank you for being a steadfast Samsung customer. - Debra

Howdy Sammie, thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Buds3. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers while staying committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The "ambient" feature on your Galaxy Buds3 allows you to hear your surroundings clearly by letting in external sounds, while the "noise cancelling" actively blocks out background noise, letting you focus on your audio without distractions. If you're wearing your earbuds properly, you'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. No one wants to lose an earbud, especially while out jogging, so be sure to wear them with the proper fit. Being that the Galaxy Buds3 are open-type buds rather than canal types, so they do not have earbud tips. All you have to do to get started is simply place them in your ears. 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. Feel free to check out, "How to wear your Samsung Galaxy Buds3 and 3 Pro" if you would like to learn more. If you would like to share any other feedback with us or if you would like any further assistance, do not hesitate to reach out to Support. Thank you for being a devoted Samsung customer. - Debra

Aloha SeanC, thanks for taking the time to share your thoughts with us about your Samsung Galaxy Buds3. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. By wearing your earbuds properly, you'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. No one wants to lose an earbud, especially while out jogging, so be sure to wear them with the proper fit. Being that the Galaxy Buds3 are open-type buds rather than canal types, so they do not have earbud tips. All you have to do to get started is simply place them in your ears. 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. Please take a moment to review, "How to wear your Samsung Galaxy Buds3 and 3 Pro" if you would like more. Feel free to reach out to Support afterward if you have any questions or if you would like any further assistance. Thank you for being a loyal Samsung customer. - Debra

Greetings Harold, thank you for finding the time out of your bustling day to share your sentiments with us about your Samsung Galaxy Buds3. Your feedback is appreciated as we strive to be innovative while improving the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy Buds3 provide up to 24 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. Feel free to check out, "All about your Samsung earbuds’ battery life" to learn what factors may be impacting your battery life. Also take a moment to review, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your audio quality. If you have any questions afterward or if you would like any further assistance, please let us know by reaching out to Support. Thank you for being a dedicated Samsung customer. - Debra

Howdy CesarraulC, thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Buds3. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you're wearing your earbuds properly, you'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. No one wants to lose an earbud, especially while out jogging, so be sure to wear them with the proper fit. Being that the Galaxy Buds3 are open-type buds rather than canal types, so they do not have earbud tips. All you have to do to get started is simply place them in your ears. 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. Feel free to check out, "How to wear your Samsung Galaxy Buds3 and 3 Pro" if you would like more information. Let us know if you have any other questions for us by reaching out to Support at your earliest convenience. Thank you for being a devoted Samsung customer. - Debra

Hey Andrew. Thank you for taking the time to provide your honest feedback on the Galaxy Buds3; your input is valuable as we strive for continuous improvement. The Galaxy Buds3 features a new 11mm speaker and a 1.5x amp-enhanced diaphragm, elevating your audio experience from dull to dynamic. Unlike canal-type earbuds, the Galaxy Buds3 are open-type and do not include earbud tips. To use them, simply place them in your ears: check the bottom of the earbuds for directional marks labeled "L" for the left bud and "R" for the right bud, insert the R bud into your right ear with the "R" facing you, and the L bud into your left ear with the "L" facing you. Angle the microphone at the bottom of the bud slightly towards your mouth instead of pointing straight down, and you can adjust the earbuds by rotating them forward or backward until you find a comfortable fit. Additionally, please ensure that your device's software and related apps are updated to the latest version for optimal performance. Once again, we appreciate your feedback. If you have any further concerns or need additional assistance, please be sure to reach out to us at Support. -Kelvin