Customer Ratings & Reviews

Thank you for reaching out to share your feedback on the Galaxy Buds3, Willie. The Galaxy Buds3 features a new 11mm speaker and a 1.5x amp-enhanced diaphragm, enhancing your sound from dull to dynamic. Enjoy outstanding audio quality regardless of how the Buds fit in your ears. The Adaptive Equalizer, powered by Galaxy AI, customizes your sound based on how you wear your Buds, allowing you to enjoy immersive audio while on the go. It's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing the Galaxy Buds3 improperly can lead to discomfort, sound leaks, and an increased likelihood of them falling out since they are open-type earbuds and do not have earbud tips. To use them, simply check the bottom of each earbud for the directional markings: "L" for the left ear and "R" for the right ear. Insert the R bud into your right ear with the "R" facing you and the L bud into your left ear with the "L" facing you. Make sure to angle the microphone on the bottom slightly towards your mouth instead of straight down, and you can adjust the fit by rotating the buds forward or backward until they feel comfortable and secure. If you have any further concerns or questions, do not hesitate to reach out to us at Support. -Kelvin

Hey there GloriaP, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds3. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. To access all features, download and install the Galaxy Wearable app (requires Android OS 11.0 or later). Then you can sign into your Samsung account to connect all your devices, use the latest features, and access exclusives, plus product support, order tracking, and more. Without having more details available regarding what you may be experiencing with your Buds3 and without being able to ask you any follow up questions to probe further, I suggest reaching out to Samsung Support if you would like further assistance and/or help with troubleshooting your device. Thank you for being a valued Samsung customer. - Debra

Hey there Neuronium, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds3. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If one or both of your Galaxy earbuds are not charging or turning on, the issue may be with the earbuds themselves or the charging case. Using a charger that isn't approved by Samsung may cause charging malfunctions; it's also possible that the earbuds may be damaged. You can try fully charging the case, checking the earbuds for damage, or restarting the earbuds. Please take the time to review, "Samsung earbuds do not turn on or charge" and "All about your Samsung earbuds’ battery life" to help resolve what you may be experiencing with your Galaxy Buds3. Let us know if you have any questions for us afterward or if you would like any further assistance by reaching out to Support. Thank you for being a valued Samsung customer. - Debra

Hey there CesarM, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds3. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you're wearing your earbuds properly, you'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. No one wants to lose an earbud, especially while out jogging, so be sure to wear them with the proper fit. Being that the Galaxy Buds3 are open-type buds rather than canal types, so they do not have earbud tips. All you have to do to get started is simply place them in your ears. 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. Feel free to check out, "How to wear your Samsung Galaxy Buds3 and 3 Pro" if you would like more information. If you have any questions for us or if you would like any further assistance, please feel free to contact Support. Thank you for being a valued Samsung customer. - Debra

Thank you for taking the time to share your feedback on the Galaxy Buds3, Gustavo! We always look forward to hearing from our customers. We're glad to see that you have been enjoying the buds! The Buds3 comes with a new Bladed design mixed with superb sound. Our new angular design has been meticulously crafted based on 3D ear data collected from a computational design tool to check for wearability. The Galaxy Buds3 are designed to optimize sound quality while minimizing pressure in the ear canal, making them ideal for everyday use. If your Buds3 feel uncomfortable, you might not be wearing them correctly, as they are open-type earbuds without tips. To wear them properly, check the bottom for directional markings—L for left and R for right. Insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. Adjust the angle slightly so that the microphone points toward your mouth, and feel free to rotate the buds forward and backward until you find a comfortable fit. We hope this helps, and if you have any further questions or concerns, please reach out to us at Support. -Kelvin

Thanks for reaching out to share your experience with the Galaxy Buds3 with us, Emily. If you've upgraded to a new phone or want to switch the devices your earbuds are connected to, you may need to manually restart your Samsung earbuds, which can also help if the earbuds are unresponsive. To restart them, simply insert the earbuds into the charging case, close the lid, wait at least seven seconds, and then remove the earbuds; they will restart and automatically reconnect to your device. You can also use the Galaxy Wearable app—just navigate to it on your connected phone, ensure both earbuds are connected, and test your Buds for normal operation. Samsung products come with a warranty against manufacturing defects for a limited 12-month period, and there's also the option to add extra coverage with Samsung Care+ on eligible devices for additional protection and support. If you are still experiencing challenges with noise cancellation, you may need to reach out to us at Support so that we can further assist you. We hope that this helps! For any further concerns or questions, do not hesitate to reach out to us at Support. -Kelvin

Howdy Elvi, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Buds3. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. If you're wearing your earbuds properly, you'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. No one wants to lose an earbud, especially while out jogging, so be sure to wear them with the proper fit. Being that the Galaxy Buds3 are open-type buds rather than canal types, so they do not have earbud tips. All you have to do to get started is simply place them in your ears. 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. Please take a moment to review, "How to wear your Samsung Galaxy Buds3 and 3 Pro" if you would like more information regarding obtaining the perfect fit. Let us know if you have any questions for us or if you would like any further assistance by contacting Support. Thank you for being a devoted Samsung customer. - Debra