Customer Ratings & Reviews

Hi RobynS, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Buds3. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If you're wearing your earbuds properly, you'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. No one wants to lose an earbud, especially while out jogging, so be sure to wear them with the proper fit. Being that the Galaxy Buds3 are open-type buds rather than canal types, so they do not have earbud tips. All you have to do to get started is simply place them in your ears. 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. Feel free to check out, "How to wear your Samsung Galaxy Buds3 and 3 Pro" if you would like more information. Let us know if you have any other feedback with us or if you would like any further assistance, do not hesitate to contact Support. Thank you for being a cherished Samsung customer. - Debra

Hello RDan, we appreciate you sharing your experience with your Samsung Galaxy Buds3 with us. We completely understand how important the volume and immersive listening experience of your earbuds are to you. We have a great article available online to help you troubleshoot this matter at your convenience titled "No, low, or poor audio quality on Samsung earbuds". We also have the Samsung Support Team available to help troubleshoot any aspect of your device you believe may not be operating as intended. Thank you for being a Samsung customer. -Elizabeth

Aloha LUISB, thanks for sharing your feedback with us regarding your experience using the Samsung Galaxy Buds3. We appreciate your insights as we continue to improve our product line to best suit the needs of our customers. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. Receiving messages such a this is a safety feature on the Galaxy Buds3 Series. It typically means that the charging pins are dirty or the case has low battery. The case itself might be completely drained, which sometimes triggers the "moisture detected" warning. Plug your case into a charger using the USB-C cable, and let it charge without the buds inside for about 10–15 minutes. Once the case has some juice, place the buds back in. Use a dry cotton swab or a microfiber cloth to gently clean the metallic charging pins inside the case and on the earbuds themselves. If there's stubborn grime or earwax, lightly dampen a swab with safe electrical contact cleaner (like CRC) or 91% isopropyl alcohol, clean the pins, and wipe them dry before re-seating them. Push the earbuds down into the case firmly a few times. Sometimes the magnetic connection isn't perfectly flush, causing the charging current to fail and trigger an error. Place the earbuds into the charging case with the lid open. Touch and hold the sensors on both earbuds at the same time for about 7 to 10 seconds. Wait until the inner case LED flashes or blinks in red/green/blue, then remove them and see if they charge normally. Also, make sure your firmware is fully updated. You can do this by connecting the buds to the Galaxy Wearable app on your phone and checking for earbud updates. If you have any questions for us or if you would like any further assistance, please feel free to reach out to Support. Thank you for being a staunch Samsung customer. - Debra

Aloha JovonR, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds3. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. If you're wearing your Galaxy Buds3 improperly, they can cause discomfort, sound leaks, as well as making them more likely to fall out. Being that the Galaxy Buds3 are open-type buds rather than canal types, so they do not have earbud tips. All you have to do to get started is simply place them in your ears. 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. Feel free to check out, "How to wear your Samsung Galaxy Buds3 and 3 Pro" if you would like more information. If you would like to share any other feedback with us regarding your purchase or if you would like any further assistance, please do not hesitate to reach out to Samsung Support. Thank you for being a staunch Samsung customer. - Debra