Customer Ratings & Reviews

Greetings Benjamin1313, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds3. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line as well as the design. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. It's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. The Galaxy Buds3 are open-type buds rather than canal types, so they do not have earbud tips. All you have to do to get started is simply place them in your ears. 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. Feel free to check out, "How to wear your Samsung Galaxy Buds3 and 3 Pro" if you would like more information. Let us know if you have any questions for us or if you would like any further assistance by contacting Samsung Support. Thank you for being a trustworthy Samsung customer. - Debra

Hello TeodoroM, thank you for sharing your experience with using the Samsung Galaxy Buds3. We value your honesty as we improve the design and functionality of our product line. If you're wearing your earbuds properly, you'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. No one wants to lose an earbud, especially while out jogging, so be sure to wear them with the proper fit. Being that the Galaxy Buds3 are open-type buds rather than canal types, so they do not have earbud tips. All you have to do to get started is simply place them in your ears. 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. Feel free to check out, "How to wear your Samsung Galaxy Buds3 and 3 Pro" if you would like more information. Also check out, "Connection issues with Samsung earbuds" to help resolve what you may be experiencing with your connectivity. If you have any questions or if you would like further assistance afterward, please feel free to contact Support. Thank you for choosing Samsung! - Debra

Thank you for sharing your honest feedback on the Galaxy Buds3, Kevin. We always appreciate insights from our customers. The Buds3 delivers high-quality streaming across devices, whether you're making phone calls or enjoying a new playlist during your morning workout. With the Samsung Seamless Codec, you can enjoy audio quality of up to 24-bit/96kHz. Experience outstanding sound regardless of how your earbuds are positioned in your ears. The Adaptive Equalizer, powered by Galaxy AI, adjusts your audio based on how you wear your earbuds, allowing you to enjoy immersive sound while on the go. We noted your concerns about placing your earbuds in and out of the case. Please contact us at Support so we can gather more information and look into a resolution. -Kelvin

Hi there DanielH, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Buds3. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market to our customers. If you're wearing your earbuds properly, you'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. No one wants to lose an earbud, especially while out jogging, so be sure to wear them with the proper fit. Being that the Galaxy Buds3 are open-type buds rather than canal types, so they do not have earbud tips. All you have to do to get started is simply place them in your ears. 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. Feel free to check out, "How to wear your Samsung Galaxy Buds3 and 3 Pro" if you would like more information about getting that perfect fit. Feel free to contact Samsung Support if you would like any further assistance. Thank you for being a faithful Samsung customer. - Debra

Greetings Keesha22, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds3. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line as well as the design. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Check out, "No, low, or poor audio quality on Samsung earbuds" and "How to wear your Samsung Galaxy Buds3 and 3 Pro" to help resolve what you may be experiencing with your Galaxy Buds3. If you have any questions for us afterward, please do not hesitate to contact Samsung Support. Thank you for being a trustworthy Samsung customer. - Debra