Customer Ratings & Reviews

Thank you for reaching out to share your feedback on the Galaxy Buds3, Willie. The Galaxy Buds3 features a new 11mm speaker and a 1.5x amp-enhanced diaphragm, enhancing your sound from dull to dynamic. Enjoy outstanding audio quality regardless of how the Buds fit in your ears. The Adaptive Equalizer, powered by Galaxy AI, customizes your sound based on how you wear your Buds, allowing you to enjoy immersive audio while on the go. It's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing the Galaxy Buds3 improperly can lead to discomfort, sound leaks, and an increased likelihood of them falling out since they are open-type earbuds and do not have earbud tips. To use them, simply check the bottom of each earbud for the directional markings: "L" for the left ear and "R" for the right ear. Insert the R bud into your right ear with the "R" facing you and the L bud into your left ear with the "L" facing you. Make sure to angle the microphone on the bottom slightly towards your mouth instead of straight down, and you can adjust the fit by rotating the buds forward or backward until they feel comfortable and secure. If you have any further concerns or questions, do not hesitate to reach out to us at Support. -Kelvin

Hey there Neuronium, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds3. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If one or both of your Galaxy earbuds are not charging or turning on, the issue may be with the earbuds themselves or the charging case. Using a charger that isn't approved by Samsung may cause charging malfunctions; it's also possible that the earbuds may be damaged. You can try fully charging the case, checking the earbuds for damage, or restarting the earbuds. Please take the time to review, "Samsung earbuds do not turn on or charge" and "All about your Samsung earbuds’ battery life" to help resolve what you may be experiencing with your Galaxy Buds3. Let us know if you have any questions for us afterward or if you would like any further assistance by reaching out to Support. Thank you for being a valued Samsung customer. - Debra

Hey there CesarM, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds3. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you're wearing your earbuds properly, you'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. No one wants to lose an earbud, especially while out jogging, so be sure to wear them with the proper fit. Being that the Galaxy Buds3 are open-type buds rather than canal types, so they do not have earbud tips. All you have to do to get started is simply place them in your ears. 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. Feel free to check out, "How to wear your Samsung Galaxy Buds3 and 3 Pro" if you would like more information. If you have any questions for us or if you would like any further assistance, please feel free to contact Support. Thank you for being a valued Samsung customer. - Debra

Howdy Elvi, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Buds3. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. If you're wearing your earbuds properly, you'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. No one wants to lose an earbud, especially while out jogging, so be sure to wear them with the proper fit. Being that the Galaxy Buds3 are open-type buds rather than canal types, so they do not have earbud tips. All you have to do to get started is simply place them in your ears. 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. Please take a moment to review, "How to wear your Samsung Galaxy Buds3 and 3 Pro" if you would like more information regarding obtaining the perfect fit. Let us know if you have any questions for us or if you would like any further assistance by contacting Support. Thank you for being a devoted Samsung customer. - Debra

Thanks for sharing your candid feedback on the Galaxy Buds3, Tyson. Your feedback is always appreciated as we continue to make improvements. Equipped with a new 11mm speaker and 1.5x amp-enhanced diaphragm, Galaxy Buds3 steps up your sound from dull to dynamic. Enjoy amazing audio quality no matter how your Buds sit in your ears. Adaptive Equalizer with Galaxy AI tailors your sound based on how you wear your Buds so you can enjoy immersive audio while on the go. The Galaxy Buds3 are designed as open-type earbuds, which means they do not have traditional earbud tips. To use them, simply place them in your ears. At the bottom of each earbud, you will find directional markings indicating "L" for the left bud and "R" for the right bud. Insert the R bud into your right ear with the "R" facing you, and the L bud into your left ear with the "L" facing you. For optimal audio quality, angle the microphone on the bottom slightly toward your mouth instead of letting it point straight down. You can then adjust the fit by rotating the earbuds forward and backward until they feel comfortable. Again, we appreciate you sharing your experience with the Galaxy Buds3 and we hope that you are enjoying the Buds2 Pro as well. For any further concerns or questions, please do not hesitate to reach out to us at Support. -Kelvin

Salutations MartinA, thanks for taking the opportunity to review your Samsung Galaxy Buds3. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you're wearing your earbuds properly, you'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. No one wants to lose an earbud, especially while out jogging, so be sure to wear them with the proper fit. Being that the Galaxy Buds3 are open-type buds rather than canal types, so they do not have earbud tips. All you have to do to get started is simply place them in your ears. 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. Feel free to check out, "How to wear your Samsung Galaxy Buds3 and 3 Pro" if you would like more information. Also check out, "All about your Samsung earbuds’ battery life" to learn more about extending the life of your battery. Feel free to contact Support afterward if you have any questions. Thank you for being a dedicated Samsung customer. - Debra

Howdy Crivrex, thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Buds3. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would be more than happy to assist you with whatever you may be experiencing with your Galaxy Buds3, however, we would need more details regarding what may be occurring before we can do so properly. Please feel free to reach out to Support at your leisure if you would like any further assistance with troubleshooting your device or if you would like to share any other feedback with us. Thank you for being a valued Samsung customer. - Debra