Customer Ratings & Reviews

Greetings Keesha22, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds3. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line as well as the design. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Check out, "No, low, or poor audio quality on Samsung earbuds" and "How to wear your Samsung Galaxy Buds3 and 3 Pro" to help resolve what you may be experiencing with your Galaxy Buds3. If you have any questions for us afterward, please do not hesitate to contact Samsung Support. Thank you for being a trustworthy Samsung customer. - Debra

Salutations LisaJ, thanks for taking the opportunity to review your Samsung Galaxy Buds3. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. If you're wearing your earbuds properly, you'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. No one wants to lose an earbud, especially while out jogging, so be sure to wear them with the proper fit. Being that the Galaxy Buds3 are open-type buds rather than canal types, so they do not have earbud tips. All you have to do to get started is simply place them in your ears. 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. Feel free to check out, "How to wear your Samsung Galaxy Buds3 and 3 Pro" if you would like more information. Let us know if you would like further assistance afterward by reaching out to Support. Thank you for being a dedicated Samsung customer. - Debra

Hello Jimbo, thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Buds3. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. If you're wearing your earbuds properly, you'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. No one wants to lose an earbud, especially while out jogging, so be sure to wear them with the proper fit. Being that the Galaxy Buds3 are open-type buds rather than canal types, so they do not have earbud tips. All you have to do to get started is simply place them in your ears. 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. Feel free to check out, "How to wear your Samsung Galaxy Buds3 and 3 Pro" if you would like to learn more information. Feel free to contact us if you would like any further assistance afterward. Thank you for being a treasured Samsung customer. - Debra