Customer Ratings & Reviews

Aloha AnitaEL, thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds3. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. By making a couple adjustments, you can conserve battery power on your earbuds. That way, they'll last when you really need them. Here are some tips you can follow: When you are not using the earbuds, keep them in the charged charging case with the cover closed. Adjust the notification settings from the Galaxy Wearable app on the connected phone. Feel free to take a look at, "The battery life of your Samsung earbuds" if you would like more helpful tips about charging or caring for your new Galaxy Buds3. If you have any questions for us or if you would like any further assistance, feel free to contact Samsung Support at your earliest convenience. Thank you for being a steadfast Samsung customer. - Debra

Hello Shark, thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Buds3. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. If you're wearing your earbuds properly, you'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. No one wants to lose an earbud, especially while out jogging, so be sure to wear them with the proper fit. Being that the Galaxy Buds3 are open-type buds rather than canal types, so they do not have earbud tips. All you have to do to get started is simply place them in your ears. 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. Feel free to check out, "How to wear your Samsung Galaxy Buds3 and 3 Pro" if you would like more information. If you have any questions for us after reviewing the resource shared, feel free to contact Samsung Support. Thank you for being a treasured Samsung customer. - Debra

Aloha Note20case, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds3. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to check out, "Sync the Samsung earbuds to each other" to help resolve what you may be experiencing with your Buds3. If you would like any further assistance after reviewing the resource provided, please feel free to reach out to Samsung Support. Thank you for being a staunch Samsung customer. - Debra

Hey there GloriaP, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds3. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. To access all features, download and install the Galaxy Wearable app (requires Android OS 11.0 or later). Then you can sign into your Samsung account to connect all your devices, use the latest features, and access exclusives, plus product support, order tracking, and more. Without having more details available regarding what you may be experiencing with your Buds3 and without being able to ask you any follow up questions to probe further, I suggest reaching out to Samsung Support if you would like further assistance and/or help with troubleshooting your device. Thank you for being a valued Samsung customer. - Debra

Thank you for reaching out to share your feedback on the Galaxy Buds3, Willie. The Galaxy Buds3 features a new 11mm speaker and a 1.5x amp-enhanced diaphragm, enhancing your sound from dull to dynamic. Enjoy outstanding audio quality regardless of how the Buds fit in your ears. The Adaptive Equalizer, powered by Galaxy AI, customizes your sound based on how you wear your Buds, allowing you to enjoy immersive audio while on the go. It's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing the Galaxy Buds3 improperly can lead to discomfort, sound leaks, and an increased likelihood of them falling out since they are open-type earbuds and do not have earbud tips. To use them, simply check the bottom of each earbud for the directional markings: "L" for the left ear and "R" for the right ear. Insert the R bud into your right ear with the "R" facing you and the L bud into your left ear with the "L" facing you. Make sure to angle the microphone on the bottom slightly towards your mouth instead of straight down, and you can adjust the fit by rotating the buds forward or backward until they feel comfortable and secure. If you have any further concerns or questions, do not hesitate to reach out to us at Support. -Kelvin

Hi BethanyD, thanks for contacting us about your experience using the Samsung Galaxy Buds3. If your Galaxy Buds earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Please take a moment to review, "No, low, or poor audio quality on Samsung earbuds" and "How to wear your Samsung Galaxy Buds3 and 3 Pro" to help resolve what you may be experiencing with your audio quality. Let us know if you have any questions or if you would like further assistance afterward by contacting Support. Thank you for being a staunch Samsung customer. - Debra

Hey there Neuronium, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds3. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If one or both of your Galaxy earbuds are not charging or turning on, the issue may be with the earbuds themselves or the charging case. Using a charger that isn't approved by Samsung may cause charging malfunctions; it's also possible that the earbuds may be damaged. You can try fully charging the case, checking the earbuds for damage, or restarting the earbuds. Please take the time to review, "Samsung earbuds do not turn on or charge" and "All about your Samsung earbuds’ battery life" to help resolve what you may be experiencing with your Galaxy Buds3. Let us know if you have any questions for us afterward or if you would like any further assistance by reaching out to Support. Thank you for being a valued Samsung customer. - Debra