Customer Ratings & Reviews

Hey there CesarM, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds3. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you're wearing your earbuds properly, you'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. No one wants to lose an earbud, especially while out jogging, so be sure to wear them with the proper fit. Being that the Galaxy Buds3 are open-type buds rather than canal types, so they do not have earbud tips. All you have to do to get started is simply place them in your ears. 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. Feel free to check out, "How to wear your Samsung Galaxy Buds3 and 3 Pro" if you would like more information. If you have any questions for us or if you would like any further assistance, please feel free to contact Support. Thank you for being a valued Samsung customer. - Debra

Howdy Elvi, thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Buds3. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. If you're wearing your earbuds properly, you'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. No one wants to lose an earbud, especially while out jogging, so be sure to wear them with the proper fit. Being that the Galaxy Buds3 are open-type buds rather than canal types, so they do not have earbud tips. All you have to do to get started is simply place them in your ears. 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. Please take a moment to review, "How to wear your Samsung Galaxy Buds3 and 3 Pro" if you would like more information regarding obtaining the perfect fit. Let us know if you have any questions for us or if you would like any further assistance by contacting Support. Thank you for being a devoted Samsung customer. - Debra

Good day JohnA, thank you for taking the time to review your Samsung Galaxy Buds3. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. If your Galaxy Buds3 are not charging properly, I have included a few steps that may help resolve what you may be experiencing with your charging. 1. Use the included charging cable and connect to a USB charger, 2. Check to be sure the case is charging correctly, 3. Verify there is no debris in the charging cradle pin connectors., 4. Check to be sure there is no debris in the charging connect on the Galaxy Buds. 5. Check the Wear app to determine if one bud is not charging and check the bud is fully inside the charging case. Feel free to review, "Samsung earbuds do not turn on or charge" to help resolve what you've described to be experiencing. Let us know if you would like further assistance afterward by contacting Support. Thanks for choosing Samsung! - Debra

Salutations MartinA, thanks for taking the opportunity to review your Samsung Galaxy Buds3. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you're wearing your earbuds properly, you'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. No one wants to lose an earbud, especially while out jogging, so be sure to wear them with the proper fit. Being that the Galaxy Buds3 are open-type buds rather than canal types, so they do not have earbud tips. All you have to do to get started is simply place them in your ears. 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. Feel free to check out, "How to wear your Samsung Galaxy Buds3 and 3 Pro" if you would like more information. Also check out, "All about your Samsung earbuds’ battery life" to learn more about extending the life of your battery. Feel free to contact Support afterward if you have any questions. Thank you for being a dedicated Samsung customer. - Debra

It's great to hear from you, Mal. We always look forward to getting feedback from our customers. We see that your review is about the Galaxy Buds3. The Buds3 allows you to Enjoy amazing audio quality no matter how your Buds sit in your ears. Adaptive Equalizer with Galaxy AI tailors your sound based on how you wear your Buds so you can enjoy immersive audio while on the go. With the Galaxy Buds3 and Buds3 Pro, you can control your music, phone calls, and several other features by using the Pinch Control. We hate to see that your buds have been falling out while trying to use this feature. We recommend performing a fit test so that you can ensure that you are wearing the buds properly. The Earbud Fit Test for the Buds3 Pro ensures optimal comfort and audio performance by assessing the fit of the earbuds in your ears. Open the Galaxy Wearable App. Tap on Sound quality and effects. Tap on Earbud fit test then press on Start. Once again, we appreciate your candid feedback. If you have any further concerns or questions, please be sure to reach out to us at Support. -Kelvin

Howdy Crivrex, thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Buds3. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We would be more than happy to assist you with whatever you may be experiencing with your Galaxy Buds3, however, we would need more details regarding what may be occurring before we can do so properly. Please feel free to reach out to Support at your leisure if you would like any further assistance with troubleshooting your device or if you would like to share any other feedback with us. Thank you for being a valued Samsung customer. - Debra

Thanks for sharing your candid feedback on the Galaxy Buds3, Tyson. Your feedback is always appreciated as we continue to make improvements. Equipped with a new 11mm speaker and 1.5x amp-enhanced diaphragm, Galaxy Buds3 steps up your sound from dull to dynamic. Enjoy amazing audio quality no matter how your Buds sit in your ears. Adaptive Equalizer with Galaxy AI tailors your sound based on how you wear your Buds so you can enjoy immersive audio while on the go. The Galaxy Buds3 are designed as open-type earbuds, which means they do not have traditional earbud tips. To use them, simply place them in your ears. At the bottom of each earbud, you will find directional markings indicating "L" for the left bud and "R" for the right bud. Insert the R bud into your right ear with the "R" facing you, and the L bud into your left ear with the "L" facing you. For optimal audio quality, angle the microphone on the bottom slightly toward your mouth instead of letting it point straight down. You can then adjust the fit by rotating the earbuds forward and backward until they feel comfortable. Again, we appreciate you sharing your experience with the Galaxy Buds3 and we hope that you are enjoying the Buds2 Pro as well. For any further concerns or questions, please do not hesitate to reach out to us at Support. -Kelvin

Salutations CedricC, thanks for taking the opportunity to review your Samsung Galaxy Buds3. Your feedback allows us to remain committed to constant innovation as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. It's important to wear your earbuds properly for many reasons. You'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. No one wants to lose an earbud, especially while out jogging, so be sure to wear them with the proper fit. The Galaxy Buds3 are open-type buds rather than canal types, so they do not have earbud tips. All you have to do to get started is simply place them in your ears. 1. Check the bottom of the earbuds for directional marks. You will see an L and an R., 2. Insert the R bud into your right ear with the R facing you., 3. Insert the L bud into your left ear with the L facing you., 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down., 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. When you have a free moment available, check out "How to wear your Samsung Galaxy Buds3 and 3 Pro." If you have any questions or if you would like any further assistance, let us know by contacting Samsung Support. Thank you for being a dedicated Samsung customer. - Debra

Aloha User843695, thanks for taking the opportunity to share your thoughts with us about your experience using the Samsung Galaxy Buds3. We appreciate your candor as we continue to make improvements on the performance and functionality of our product line. Samsung offers a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please feel free to review, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your earbuds. If you have any questions for us or if you would like any further assistance, please feel free to reach out to Support. Thanks for choosing Samsung! - Debra

Greetings HenrypM, thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Buds3. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line. The Galaxy Buds3 series require a compatible Samsung Galaxy phone in order to utilize select Galaxy AI features, like Live Translate and Real-Time Interpreter with Galaxy AI. If you would like to share any other feedback with us or if you would like any further assistance, please feel free to reach out to Support at your earliest convenience. Thank you for being a trustworthy Samsung customer. - Debra

Howdy SamahD, thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Buds3. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you're wearing your earbuds properly, you'll get better sound quality from them, they'll fit more comfortably, and they'll stay in your ears. Wearing them improperly can cause discomfort, sound leaks, and makes them more likely to fall out. No one wants to lose an earbud, especially while out jogging, so be sure to wear them with the proper fit. Being that the Galaxy Buds3 are open-type buds rather than canal types, so they do not have earbud tips. All you have to do to get started is simply place them in your ears. 1. Check the bottom of the earbuds for directional marks. You will see an L and an R. 2. Insert the R bud into your right ear with the R facing you. 3. Insert the L bud into your left ear with the L facing you. 4. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. 5. You can adjust the buds by rotating them forwards and backwards until the fit feels right. Feel free to check out, "How to wear your Samsung Galaxy Buds3 and 3 Pro" if you would like more information. Also, check out "Connection issues with Samsung earbuds" to help resolve what you may be experiencing with your connectivity. Please do not hesitate to contact Support afterward if you would like any further assistance. Thank you for being a valued Samsung customer. - Debra

Thanks for reaching out to share your thoughts on the Galaxy Buds3 with us, Shyk. From phone calls to listening to a new playlist during your morning workout, the Samsung Seamless Codec retains high-quality streaming across devices with up to 24bit / 96kHz audio. It is crucial to wear your earbuds correctly for several reasons. Proper wear ensures better sound quality, a more comfortable fit, and prevents them from falling out. Wearing them incorrectly can lead to discomfort, sound leaks, and an increased risk of them falling out, especially during activities like jogging. The Galaxy Buds3 are open-type buds and do not have earbud tips, so you simply need to place them in your ears to get started. Check the bottom of the earbuds for directional marks indicating "L" and "R." Insert the R bud into your right ear with the "R" facing you, and the L bud into your left ear with the "L" facing you. Angle the blade slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. You can adjust the buds by rotating them forwards and backwards until they fit comfortably. If you have any further concerns or questions, please do not hesitate to reach out to us at Support. -Kelvin