Customer Ratings & Reviews
- Model:
- SM-R640NZKAXAR
- SKU:
- 12693336
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.7 out of 5 stars
- Connectivity
Rating 4.9 out of 5 stars
Customers are saying
Customers are satisfied with the product's sound quality, battery life, comfort, and sleek design. However, some users have noted that the fit can be an issue, as it occasionally falls off their ear.
This summary was generated by AI based on customer reviews.
Standard ear buds performance
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ergonomic fit, light and hand friendly manipulating product. However, this device did not produce the rich and high quality sound expected by other products at this price range.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Mark, thanks for taking the time to review your Samsung Galaxy Buds4 Pro. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to check out, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you've described to be experiencing with your audio quality. If you have any questions for us or if you would like further assistance afterward, please feel free to reach out to Support. Thank you for being a loyal Samsung customer. - Debra
Worse than the previous model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like these, but imo they sound horrible compared to the Bud 3 pro earbuds. The sound is flat and the noise canceling was almost nonexistent. The only thing better on these vs the previous are the button on the stems are easier to press on the first attempt.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BradH, thanks for reaching out to share your candor with us about your experience using the Samsung Galaxy Buds4 Pro. Your feedback is valuable to us as we continue to make improvements on our product line, based on consumer feedback. Samsung offers a 12-month warranty on your device for manufacturing defects in materials and workmanship. Please take a moment to review, "No, low, or poor audio quality on Samsung earbuds" and "Use Active noise canceling on your Samsung earbuds" to help resolve what you've described to be experiencing. Let us know if you would like further assistance afterward by contacting Support. Thank you for being a devoted Samsung customer. - Debra
Galaxy Buds Pro4
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Buds Pro4 are good but i believe it could be a bit louder. I'm happy with my purchase.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Anthony, thanks for sharing your thoughts with us about your experience using the Samsung Galaxy Buds4 Pro. We value your feedback as we continue to make improvements on our product line to suit the needs of our customers. Samsung offers a 12-month warranty on your device for manufacturing defects in materials and workmanship. If your Galaxy Buds earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Please take a moment to check out, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you've described to be experiencing with your new Buds4. If you have any questions for us afterward, please feel free to contact Support at your earliest convenience. Thank you for being a valued Samsung customer. - Debra
Bugs & Limitations
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I get barebones functionality connected to my ROG Phone 9 Pro. A lot of times the call fails to properly hand-off to and from my car's bluetooth. Glitches cause volume to get stuck being low. Sometimes the left has no audio during a call specifically. These take waaaaay longer to connect then my old Galaxy Buds+ and sound way worse due to Samsung locking full functionality of these down, unless you pair with a Samsung phone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day Fred91682, thank you for reaching out to share your feedback with us about your experience using the Samsung Galaxy Buds4 Pro. We appreciate your constructive input as we improve our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. Your earbuds can connect to Bluetooth devices for streaming music or making calls. You'll get the best experience when using the Galaxy Wearable app on your phone or tablet because you'll have full control over your music. Some features won't appear in the app unless you've already connected the earbuds at least once. Feel free to check out, "How to connect your Samsung Galaxy earbuds," "No, low, or poor audio quality on Samsung earbuds," and "Connection issues with Samsung earbuds" to help resolve what you may be experiencing with your device. Feel free to contact Support afterward if you would like any further assistance. Thank you for being a valued Samsung customer. - Debra
WARNING
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are no 3rd party or replacement charging cases available. Lose the charging case and you have to buy a whole new pair.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day CHRIS, thanks for reaching out to share your feedback with us regarding your experience using the Samsung Galaxy Buds4 Pro. You do not necessarily have to buy a whole new pair of earbuds if you lose your charging case. If your Galaxy Buds were registered to your Samsung account, then you may be able to locate the charging case using SmartThings Find. We'd love to assist you further so please reach out to Support at your earliest convenience. Thank you for choosing Samsung! - Debra
Again...no
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They dont fit in small ears and fall out easily. They have no bass, low volume and where are the mids? They sound tinny too. Ive gotten better $10 ear buds at flea markets and big box stores. What happened to good spund and quality earbuds!
No, I would not recommend this to a friendDon't bother
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the worst earbuds I have ever owned. The right one could not get a seal on my ear easily and when it did the plastic on the top of the earbud cut into my ear. The left one fit and sealed easily but wasn't comfortable either. The sound quality wasn't good even with both of them in and passing the in app fit test. The battery life was very short. I had to charge the case every night. I only used them 5-6 hours spread out over the day with them being in the case the majority of the day. The did connect to my Samsung phone easily and would autoconnect seamlessly. Highly disappointed. Going back to my Samsung 2 Pros until I get the new Bose delivered.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Aury, thank you for sharing your sentiments with us about your experience using the Samsung Galaxy Buds4 Pro. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you want to experience the bold, new sound from the Galaxy Buds4 or Buds4 Pro, it's important to wear them properly. A proper fit results in both the best possible sound quality and a more comfortable fit. It also helps prevent them from falling out of your ears, and no one wants to lose an earbud! Please take a moment to review, "How to wear the Samsung Galaxy Buds4 or Buds4 Pro" to help resolve what you may be experiencing with your fit. We realize that transitioning to new devices can feel a bit overwhelming. We have a wealth of resources available to help our customers make the transition as seamless as possible. We offer device manuals, software updates, interactive simulators, and video tutorials online for your review. While utilizing the ANC feature, your Galaxy Buds4 Pros will offer up to 4.5 hours of talk time with a total talk time with case, up to 20 hours. You can enjoy up to 6 hours of music play time with a total music play time of 26 hours. You'll have slightly longer talk/play times when ANC is off. Feel free to also check out, "All about your Samsung earbuds’ battery life" to learn more about your device's battery life expectations. Feel free to reach out to Support afterward if you have any questions or if you'd like further assistance. Thank you for choosing Samsung! - Debra
Best Buy Florence Poor Customer Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left ear bud doesn't charge properly and always quits working. Had buds for 5 weeks. I thought the first time is was a fluke. The second time made me try things like software upgrades and resets, cleaning stc... i The biggest issue i am having is with Best Buy Florence poor customer service. They were unwilling to do right thing and exchange them, even though I purchase ( used to purchase) a lot of things there and even have a credit card there. They advised me to contact Samsung, which is what I will do and obviously should have purchased there to start with
No, I would not recommend this to a friendPoor compatibility
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slund wasnt anything special and noise cancellation was bery poor compared to the airpod pros i have. No cross device compatibility is also a let down as no festures rhat Samsung says the headphones have works with an apple phone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy Jleach, thanks for providing us with detailed feedback regarding your experience using the Samsung Galaxy Buds4 Pro. Your constructive feedback allows us to make improvements on our product line. Samsung offers a 12-month warranty on your device for manufacturing defects in materials and workmanship. Please take a moment to check out, "No, low, or poor audio quality on Samsung earbuds" to address your audio quality. If gestures are not working, please lock/unlock the touch controls in the Galaxy Wearable app, update your firmware, and/or restart your buds by placing them in the case. Also, ensure you are pinching the indented blade area, not just tapping, as touch controls can be sensitive. Please feel free to contact Support if you have any questions or if you would like any further assistance. Thank you for being a faithful Samsung customer. - Debra
Get something else.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound of these earbuds is amazing, but if you are using these in an office setting they are horrible. The microphone picks up everything. I was able to adjust zoom settings, but teams is horrible. You cannot adjust microphone sensitivity via the app. Seems like samsung missed some functionality. These are way too expensive when they do not perform in the primary purpose they were purchased. This is also true for meetings on your phone. I have an s25 and there are no additiinal settings to adjust the microphone.
No, I would not recommend this to a friendToo big for my tiny ears.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted to try them but did not not like them. They are to big in my ears. I preferred the smaller versions.
No, I would not recommend this to a friendReturned. It does not work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Usually I order refurbished or open box Samsung earbuds and they all been working fine except for this Open Box purchase which cannot connect via bluetooth or does not send bluetooth signals.
No, I would not recommend this to a friendKeep falling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They keep falling from my ears. I have to keep pushing them in. Every time I squeeze them to pause I move them and they fall
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day DanielF, thank you for finding the time to share your thoughts with us about your experience using the Samsung Galaxy Buds4 Pro. We value your feedback as it allows us the opportunity to improve the functionality and performance of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you want to experience the bold, new sound from the Galaxy Buds4 or Buds4 Pro, it's important to wear them properly. A proper fit results in both the best possible sound quality and a more comfortable fit. It also helps prevent them from falling out of your ears, and no one wants to lose an earbud! Please take a moment to review, "How to wear the Samsung Galaxy Buds4 or Buds4 Pro" to help resolve what you may be experiencing with your fit. We realize that transitioning to new devices can feel a bit overwhelming. We have a wealth of resources available to help our customers make the transition as seamless as possible. We offer device manuals, software updates, interactive simulators, and video tutorials online for your review. Some key controls include pinching to play/pause or skip tracks, swiping for volume, and using voice or head gestures (nodding/shaking). Pinch (Single): Play/pause music or answer/end calls. Pinch (Double): Skip to the next track. Pinch (Triple): Play the previous track. Pinch & Hold: Toggle between Active Noise Canceling (ANC) and Ambient sound (customizable in the Wearable app). Swipe (Up/Down): Adjust volume by sliding up or down on the stem. If you would like to share additional feedback with us or if you would like any further assistance, please feel free to contact Support. Thank you for being a loyal Samsung customer. - Debra
Not good sounds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery go fast and not great sound ...i dont like thais products
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey there Drayer, thank you for taking the time to share your feedback with us regarding your experience using the Samsung Galaxy Buds4 Pro. We appreciate your insights as we continue to improve our product line to better suit your needs. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. The advertised Galaxy Buds4 Pro offer, on average, up to 6 hours of continuous playback with Active Noise Canceling (ANC) turned on and up to 7 hours with ANC turned off. Please keep in mind that factors like high volume, 360 Audio, and high-res streaming codecs can reduce playback time. Please feel free to review, "All about your Samsung earbuds’ battery life" if you would like to learn more. Also, check out "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your audio quality. Reach out to Support afterward if you would like any further assistance. Thank you for being a valued Samsung customer. - Debra
I do not recommend them.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was unfortunate enough that they stopped working well a little over a month later.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Aloha Ruben, thanks for taking the opportunity to reach out to share your thoughts with us about your experience using the Samsung Galaxy Buds4 Pro. We value your candor as we continue to improve the design and functionality of our product line. Samsung offers a 12-month warranty on your device for manufacturing defects in materials and workmanship. We would love nothing more than to be able to assist you with whatever you may be experiencing with your device but without having any details available regarding what may be occurring with your device and without being able to ask you any follow up questions to probe further, I recommend contacting Support at your leisure for further assistance. Thanks for choosing Samsung! - Debra
Audífonos Samsung
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.La cancelación de ruido no funciona bien y los audífonos se desconectaban de mi s26 ultra recién comprado
No, I would not recommend this to a friendBad design
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not user friendly, just need friendly push button, answer, volume,
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy SelenaF, thank you for sharing your feedback with us regarding your experience using the Samsung Galaxy Buds4 Pro. We value your candor as we continue to improve our product line, based on consumer feedback. We realize that transitioning to new devices can feel a bit overwhelming. We have a wealth of resources available to help our customers make the transition as seamless as possible. We offer device manuals, software updates, interactive simulators, and video tutorials online for your review. Some key controls include pinching to play/pause or skip tracks, swiping for volume, and using voice or head gestures (nodding/shaking). Pinch (Single): Play/pause music or answer/end calls. Pinch (Double): Skip to the next track. Pinch (Triple): Play the previous track. Pinch & Hold: Toggle between Active Noise Canceling (ANC) and Ambient sound (customizable in the Wearable app). Swipe (Up/Down): Adjust volume by sliding up or down on the stem. Feel free to check those resources out when you can and let us know if you would like any further assistance afterward by contacting Support. Thank you for being a valued Samsung customer. - Debra
Sucks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone calls suck on the headphones keep dropping calls
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there MICHAELY, thanks for providing us with detailed feedback regarding your experience using the Samsung Galaxy Buds4 Pro. Your insights provide valuable critiques that will assist us with improving our product line. Samsung offers a 12-month warranty on your device for manufacturing defects in materials and workmanship. Dropped calls on your Galaxy Buds4 Pros are typically caused by Bluetooth interference, outdated software, or improper ear fit. Please ensure that you've updated your firmware via the Galaxy Wearable app, disable "Seamless earbud connection" to stop switching devices, and reset the buds in their case. Also, ensure you are within 30 feet of your phone. If you have any questions for us or if you would like any further assistance, please let us know by contacting Support. Thanks for choosing Samsung! - Debra
- Pros mentioned:Comfort, Design, Sound quality
Nice one
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product, better quality sound, easy to fit ear .Beautiful product
I would recommend this to a friend - Pros mentioned:Sound quality
Great sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and good functionality with samsung ecosystem. The controls are way better than my galaxy buds 3 pro
I would recommend this to a friend