Customer Ratings & Reviews
- Model:
- SM-R640NZWAXAR
- SKU:
- 12693337
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.7 out of 5 stars
- Connectivity
Rating 4.9 out of 5 stars
Good product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 month in. I wasn't sure about them at first but I have started to like them. Sound quality is pretty good.
I would recommend this to a friendBuds 4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall design is good. Sound clarity could be better.
I would recommend this to a friendBrand response from Samsung
Posted .Good day BrandonT, thank you for taking the time to share your experience with using the Samsung Galaxy Buds4 Pro. We strive to provide our customers with exceptional experiences and quality products. Samsung offers a 12-month warranty on your device for manufacturing defects in materials and workmanship. Please take a moment to review, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your audio quality. Let us know afterward if you would like further assistance by contacting Support. Thank you for being a valued Samsung customer. - Debra
Recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A lot better than expected but using the volume control on the buds is not the best but super cool to have the feature
I would recommend this to a friendNot For Me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Even after EQ the sound was a bit tinny and flat. Much too bassy stock as well. Might be a ear shape/comparability issue but for me just didn't quite feel right. Hissing and white noise from ANC very apparent in slightly louder environments, which is typically where you want ANC unfortunately. Decided to return for xm6's, and am veryyyy happy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day Dominic, thank you for finding the free time to share your thoughts with us about your experience using the Samsung Galaxy Buds4 Pro. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We realize that transitioning to new devices can feel a bit overwhelming. We have a wealth of resources available to help our customers make the transition as seamless as possible. We offer device manuals, software updates, interactive simulators, and video tutorials online for your review. Please feel free to review, "No, low, or poor audio quality on Samsung earbuds" and "How to wear the Samsung Galaxy Buds4 or Buds4 Pro" to help resolve what you've described to be experiencing with your device. Let us know afterward if you have any questions or if you would like further assistance by reaching out to Support at your leisure. Thank you for being an unwavering Samsung customer. - Debra
Earbuds 4 Pro
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't get rid of faint white noise, tried different settings nothing has worked for me
I would recommend this to a friendThey are decent I need to do more research
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I need to do research on what all they do. Right now my old ones where better.
I would recommend this to a friendTrade in process issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are fine, but the trade in purpose in process at best buy seems like it's designed to fail. Upon delving trade in, i was told both to trade them in until a separate communication was sent. That communication wasn't sent.
No, I would not recommend this to a friendJust okay
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There's simply nothing spectacular about these buds especially for the price. I'm a loyal samsung person but these are disappointing. The battery life is about 4hrs.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy MsRay, thanks for taking the time to reach out with your experience using the Samsung Galaxy Buds4 Pro. Your insights are invaluable to us as we continue to make improvements on our product line to suit your needs. The Galaxy Buds4 Pro offer up to 7 hours of continuous playback with ANC turned off which can be extended up to 30 hours when utilizing the case. While utilizing ANC, the Buds4 Pro offer up to 6 hours of continuous playback which is extended to 26 hours with the case. Feel free to check out, "All about your Samsung earbuds’ battery life" if you would like to learn more about battery expectations. Please feel free to contact Support after checking out the resources shared if you would like any further assistance. Thank you for being an integral part of the Samsung community. - Debra
Got buds pro...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little bit to just use to. I wish it have the purple color too...
I would recommend this to a friendGood earbuds
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good earbuds, the sound is great but I wish the case didn't feel cheap
I would recommend this to a friendGood headphones. Bad price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoyed alot! Little uncomfortable after a couple hours of use
I would recommend this to a friendReview
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good products but theres no student discount on it.
I would recommend this to a friendGood headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 1st time buying Samsung headphones good so far.
I would recommend this to a friendStandard ear buds performance
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ergonomic fit, light and hand friendly manipulating product. However, this device did not produce the rich and high quality sound expected by other products at this price range.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Mark, thanks for taking the time to review your Samsung Galaxy Buds4 Pro. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please take a moment to check out, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you've described to be experiencing with your audio quality. If you have any questions for us or if you would like further assistance afterward, please feel free to reach out to Support. Thank you for being a loyal Samsung customer. - Debra
Galaxy Buds Pro4
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Buds Pro4 are good but i believe it could be a bit louder. I'm happy with my purchase.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Anthony, thanks for sharing your thoughts with us about your experience using the Samsung Galaxy Buds4 Pro. We value your feedback as we continue to make improvements on our product line to suit the needs of our customers. Samsung offers a 12-month warranty on your device for manufacturing defects in materials and workmanship. If your Galaxy Buds earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdated software, a low battery, and several other things. Please take a moment to check out, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you've described to be experiencing with your new Buds4. If you have any questions for us afterward, please feel free to contact Support at your earliest convenience. Thank you for being a valued Samsung customer. - Debra
Bugs & Limitations
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I get barebones functionality connected to my ROG Phone 9 Pro. A lot of times the call fails to properly hand-off to and from my car's bluetooth. Glitches cause volume to get stuck being low. Sometimes the left has no audio during a call specifically. These take waaaaay longer to connect then my old Galaxy Buds+ and sound way worse due to Samsung locking full functionality of these down, unless you pair with a Samsung phone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day Fred91682, thank you for reaching out to share your feedback with us about your experience using the Samsung Galaxy Buds4 Pro. We appreciate your constructive input as we improve our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. Your earbuds can connect to Bluetooth devices for streaming music or making calls. You'll get the best experience when using the Galaxy Wearable app on your phone or tablet because you'll have full control over your music. Some features won't appear in the app unless you've already connected the earbuds at least once. Feel free to check out, "How to connect your Samsung Galaxy earbuds," "No, low, or poor audio quality on Samsung earbuds," and "Connection issues with Samsung earbuds" to help resolve what you may be experiencing with your device. Feel free to contact Support afterward if you would like any further assistance. Thank you for being a valued Samsung customer. - Debra
Again...no
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They dont fit in small ears and fall out easily. They have no bass, low volume and where are the mids? They sound tinny too. Ive gotten better $10 ear buds at flea markets and big box stores. What happened to good spund and quality earbuds!
No, I would not recommend this to a friendDon't bother
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the worst earbuds I have ever owned. The right one could not get a seal on my ear easily and when it did the plastic on the top of the earbud cut into my ear. The left one fit and sealed easily but wasn't comfortable either. The sound quality wasn't good even with both of them in and passing the in app fit test. The battery life was very short. I had to charge the case every night. I only used them 5-6 hours spread out over the day with them being in the case the majority of the day. The did connect to my Samsung phone easily and would autoconnect seamlessly. Highly disappointed. Going back to my Samsung 2 Pros until I get the new Bose delivered.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Aury, thank you for sharing your sentiments with us about your experience using the Samsung Galaxy Buds4 Pro. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you want to experience the bold, new sound from the Galaxy Buds4 or Buds4 Pro, it's important to wear them properly. A proper fit results in both the best possible sound quality and a more comfortable fit. It also helps prevent them from falling out of your ears, and no one wants to lose an earbud! Please take a moment to review, "How to wear the Samsung Galaxy Buds4 or Buds4 Pro" to help resolve what you may be experiencing with your fit. We realize that transitioning to new devices can feel a bit overwhelming. We have a wealth of resources available to help our customers make the transition as seamless as possible. We offer device manuals, software updates, interactive simulators, and video tutorials online for your review. While utilizing the ANC feature, your Galaxy Buds4 Pros will offer up to 4.5 hours of talk time with a total talk time with case, up to 20 hours. You can enjoy up to 6 hours of music play time with a total music play time of 26 hours. You'll have slightly longer talk/play times when ANC is off. Feel free to also check out, "All about your Samsung earbuds’ battery life" to learn more about your device's battery life expectations. Feel free to reach out to Support afterward if you have any questions or if you'd like further assistance. Thank you for choosing Samsung! - Debra
Best Buy Florence Poor Customer Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left ear bud doesn't charge properly and always quits working. Had buds for 5 weeks. I thought the first time is was a fluke. The second time made me try things like software upgrades and resets, cleaning stc... i The biggest issue i am having is with Best Buy Florence poor customer service. They were unwilling to do right thing and exchange them, even though I purchase ( used to purchase) a lot of things there and even have a credit card there. They advised me to contact Samsung, which is what I will do and obviously should have purchased there to start with
No, I would not recommend this to a friendPoor compatibility
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slund wasnt anything special and noise cancellation was bery poor compared to the airpod pros i have. No cross device compatibility is also a let down as no festures rhat Samsung says the headphones have works with an apple phone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy Jleach, thanks for providing us with detailed feedback regarding your experience using the Samsung Galaxy Buds4 Pro. Your constructive feedback allows us to make improvements on our product line. Samsung offers a 12-month warranty on your device for manufacturing defects in materials and workmanship. Please take a moment to check out, "No, low, or poor audio quality on Samsung earbuds" to address your audio quality. If gestures are not working, please lock/unlock the touch controls in the Galaxy Wearable app, update your firmware, and/or restart your buds by placing them in the case. Also, ensure you are pinching the indented blade area, not just tapping, as touch controls can be sensitive. Please feel free to contact Support if you have any questions or if you would like any further assistance. Thank you for being a faithful Samsung customer. - Debra