Customer Ratings & Reviews

Good day CHRIS, thanks for reaching out to share your feedback with us regarding your experience using the Samsung Galaxy Buds4 Pro. You do not necessarily have to buy a whole new pair of earbuds if you lose your charging case. If your Galaxy Buds were registered to your Samsung account, then you may be able to locate the charging case using SmartThings Find. We'd love to assist you further so please reach out to Support at your earliest convenience. Thank you for choosing Samsung! - Debra

Hey there Drayer, thank you for taking the time to share your feedback with us regarding your experience using the Samsung Galaxy Buds4 Pro. We appreciate your insights as we continue to improve our product line to better suit your needs. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. The advertised Galaxy Buds4 Pro offer, on average, up to 6 hours of continuous playback with Active Noise Canceling (ANC) turned on and up to 7 hours with ANC turned off. Please keep in mind that factors like high volume, 360 Audio, and high-res streaming codecs can reduce playback time. Please feel free to review, "All about your Samsung earbuds’ battery life" if you would like to learn more. Also, check out "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your audio quality. Reach out to Support afterward if you would like any further assistance. Thank you for being a valued Samsung customer. - Debra

Good day DanielF, thank you for finding the time to share your thoughts with us about your experience using the Samsung Galaxy Buds4 Pro. We value your feedback as it allows us the opportunity to improve the functionality and performance of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If you want to experience the bold, new sound from the Galaxy Buds4 or Buds4 Pro, it's important to wear them properly. A proper fit results in both the best possible sound quality and a more comfortable fit. It also helps prevent them from falling out of your ears, and no one wants to lose an earbud! Please take a moment to review, "How to wear the Samsung Galaxy Buds4 or Buds4 Pro" to help resolve what you may be experiencing with your fit. We realize that transitioning to new devices can feel a bit overwhelming. We have a wealth of resources available to help our customers make the transition as seamless as possible. We offer device manuals, software updates, interactive simulators, and video tutorials online for your review. Some key controls include pinching to play/pause or skip tracks, swiping for volume, and using voice or head gestures (nodding/shaking). Pinch (Single): Play/pause music or answer/end calls. Pinch (Double): Skip to the next track. Pinch (Triple): Play the previous track. Pinch & Hold: Toggle between Active Noise Canceling (ANC) and Ambient sound (customizable in the Wearable app). Swipe (Up/Down): Adjust volume by sliding up or down on the stem. If you would like to share additional feedback with us or if you would like any further assistance, please feel free to contact Support. Thank you for being a loyal Samsung customer. - Debra

Aloha Ruben, thanks for taking the opportunity to reach out to share your thoughts with us about your experience using the Samsung Galaxy Buds4 Pro. We value your candor as we continue to improve the design and functionality of our product line. Samsung offers a 12-month warranty on your device for manufacturing defects in materials and workmanship. We would love nothing more than to be able to assist you with whatever you may be experiencing with your device but without having any details available regarding what may be occurring with your device and without being able to ask you any follow up questions to probe further, I recommend contacting Support at your leisure for further assistance. Thanks for choosing Samsung! - Debra

Howdy SelenaF, thank you for sharing your feedback with us regarding your experience using the Samsung Galaxy Buds4 Pro. We value your candor as we continue to improve our product line, based on consumer feedback. We realize that transitioning to new devices can feel a bit overwhelming. We have a wealth of resources available to help our customers make the transition as seamless as possible. We offer device manuals, software updates, interactive simulators, and video tutorials online for your review. Some key controls include pinching to play/pause or skip tracks, swiping for volume, and using voice or head gestures (nodding/shaking). Pinch (Single): Play/pause music or answer/end calls. Pinch (Double): Skip to the next track. Pinch (Triple): Play the previous track. Pinch & Hold: Toggle between Active Noise Canceling (ANC) and Ambient sound (customizable in the Wearable app). Swipe (Up/Down): Adjust volume by sliding up or down on the stem. Feel free to check those resources out when you can and let us know if you would like any further assistance afterward by contacting Support. Thank you for being a valued Samsung customer. - Debra

Hello there MICHAELY, thanks for providing us with detailed feedback regarding your experience using the Samsung Galaxy Buds4 Pro. Your insights provide valuable critiques that will assist us with improving our product line. Samsung offers a 12-month warranty on your device for manufacturing defects in materials and workmanship. Dropped calls on your Galaxy Buds4 Pros are typically caused by Bluetooth interference, outdated software, or improper ear fit. Please ensure that you've updated your firmware via the Galaxy Wearable app, disable "Seamless earbud connection" to stop switching devices, and reset the buds in their case. Also, ensure you are within 30 feet of your phone. If you have any questions for us or if you would like any further assistance, please let us know by contacting Support. Thanks for choosing Samsung! - Debra

Good day GabrielR, thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Buds4 Pro. We appreciate your feedback as we continue to improve our product line, based on consumer feedback. Samsung offers a 12-month warranty on your device for manufacturing defects in materials and workmanship. The advertised Galaxy Buds4 Pro are a notable upgrade over the Buds3 Pro, featuring better ANC (blocking 84% of noise), improved sound quality with more powerful bass, and a more comfortable, refined design. They offer more natural transparency and better microphone quality. The Galaxy Buds4 Pro feature a richer, more balanced sound with tighter, more powerful bass (11mm woofer) and cleaner, less harsh highs thanks to refined tuning. They provide a wider soundstage, better instrument separation, and more natural, less "piercing" mids, making them more enjoyable for extended listening. If the ANC feature is not blocking noise on your Galaxy Buds4 Pro, a poor ear seal, dirty microphones, or incorrect settings could be the cause. Please ensure that your Galaxy Buds4 Pro are properly seated in your ears, clean any earwax or dust from the microphones/vents, update the firmware via the Galaxy Wearable app, and check that "Voice Detect" is not turning off ANC. To ensure a proper fit, identify the left (L) and right (R) earbuds, insert them into your ears, and twist slightly to secure them with the blade angled toward your mouth. A proper, comfortable fit ensures the best sound quality, Active Noise Cancelling (ANC), and proper touch control functionality. If you have any questions for us or if you would like any further assistance, please do not hesitate to contact Support. Thanks for being a valued Samsung customer. - Debra