Customer Ratings & Reviews

Hi there VaniaP, thanks for taking the time to review your experience using the Samsung Galaxy Buds4. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your Galaxy Buds4 feel uneven to you, please ensure that each Buds4 is inserted correctly. The left and right Buds have very distinct orientations, often marked 'L' and 'R' on the inside. Feel free to check out, "How to wear the Samsung Galaxy Buds4 or Buds4 Pro" to help resolve what you've described to be experiencing wit your fit. Let us know if you have any questions afterward or if you would like any further assistance by contacting Support at your earliest convenience. Thank you for being a faithful Samsung customer. - Debra

Howdy User724216, thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Buds4. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Without having any information available regarding what you may be experiencing with your new Galaxy Buds4 and without being able to ask you any follow up questions to probe further, I recommend reaching out to Support if you would like any further assistance. Thank you for being a devoted Samsung customer. - Debra

Howdy CoshemaC, thank you for taking the time out of your day to share your thoughts with us about your experience using the Samsung Galaxy Buds4. We value your feedback as we continue to make improvements on our product line to best suit the needs of our customers. Samsung offers a 12-month warranty on your device for manufacturing defects in materials and workmanship. Please take a moment to review, "No, low, or poor audio quality on Samsung earbuds" to help resolve what you may be experiencing with your audio quality. Let us know if you would like further assistance afterward by reaching out to Support. Thank you for choosing Samsung! - Debra

Greetings NancyR, thank you for finding the time to share your sentiments with us about your experience using the Samsung Galaxy Buds4. Your feedback is appreciated as we strive to be innovative while improving the performance and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. The Galaxy Buds4 offer 5 to 6 hours of continuous listening before needing to put them back in the case to recharge, while ANC is turned off. However, the total combined playtime of 24 to 30 hours with this feature turned off, includes the extra charges stored in the carrying case. Feel free to check out, "All about your Samsung earbuds’ battery life" if you would like to learn more about your battery life. Let us know afterward if you have any questions or if you would like further assistance by contacting Support. Thank you for being a dedicated Samsung customer. - Debra