Customer Ratings & Reviews

I picked up my new Galaxy Note 10+ and got it home, opened the box and turned it on. It said it couldn’t activate and to call Verizon. I purchased this phone adding a line to an existing account. It’s now three+ hours later and Verizon has told me that the activation date for my new line is scheduled for 8/28. So I have this beautiful, really expensive phone that I can’t use. Best Buy set the activation date with Verizon when they placed my order. And Verizon says there is nothing they can do about it. To make the phone work now I would have to take it back to Best Buy, they would have to cancel my order, Finally now, after more than three hours on the phone, Art - the Best Buy support specialist was able to work with Verizon to get my phone activated. Frustrating, but finally done.

Screen protector started bubbling up, other wise great phone

I want to start by saying I love Samsung phone’s, or more accurately loved them. In the 15 years or so that I’ve been carrying a cellphone I’ve not once broken one in any way, now with Samsung’s idiotic curved glass I’ve broken 2 screens in 5 months. This is going to cost me almost $300 dollars to fix My 4 month old phone after a 18 inch fall with a case and screen protector. This will be the last Samsung phone I purchase until they stop using this hyper fragile curved screen. I highly suggest you pass on this or any current Samsung offering.

People at Best Buy the song me the phone in Plano Texas what wouldn't help me return my phone having lots of problems with it GPS lagging touch screen not working Google mic not working over all very disappointed in the phone and the people at Best Buywish I had better more comments but it is what it is I am a real consumer that has on the note 3 all the way up to the note 10 first time I've ever been disappointed in a Samsung product

i have had problems less than 30 days after buying it .The phone has a pink line on screen did not drop it or have any water come near it .I had a galaxy 7 edge for 4 years and never had a problem till i bought this phone 4 weeks ago. Since its past 14 days best buy will not replace it .

I wouldn't recommend this model. It "loses" network connection. It is not Verizon because I only started having the issue after getting this phone.

It's alright, overpriced. Liked my previous phone better, still do not have apps I had before during transfer

Phone stopped charging after 24 days!. Best buy said because I didn't buy the extended warranty from them I have to deal with the manufacturer. Will never buy anything else from them!

Purchased this item near black friday. I was told a sim card would be in phone so I could just turn it on and it would activate. There was no sim card in phone. It took me over an hour for verizon to activate the phone using an old sim card I had. Phone seems good but Best Buy let me down. I should not have to pay the $40 activation fee.!!

Is the worst phone ever. The apps do not work properly, slow, and it freezes al the time. Although is supposed to have enough memory it only works poorly- because most of the time it doesn't work- when I dont have any extra apps downloaded. Worst phone ever!!!

I hate all the buttons are on the same side. Its not easy to turn off and on.

This is the 2nd defective phone I have got... i have never gotten a Samsung phone that was bad but this one is definitely got some bugs or something

I'm not impressed at all with the Note don't like the shape

It broke right after my year was up. Samsung voided the warranty because the screen had a crack. Super expensive and not worth it.

Received a used and Dan and damaged product when I was charged for a new product and no help to return becausevi was 2 days late for the 14 day return policy

I had such high expectations for this phone and wound up so disappointed. I don’t want to ever buy a Samsung product again after this phone I only kept for 6 months.

I spent a lot of money to be delivered a product with air bubbles under the display. I am quiet disappointed. There are ad many ad seven of these bubbles on my screen. Can you help me ?

I would of been happier if I had gotten the addition 100 dollar savings on the deal of the day but, all I got was the run around and yea that effects how I feel about the product.

This phone is truly wonderful. From the large storage space to the fast processors and the amazing camera and its features, I truly am impressed. I didnt think there would be much of a difference between the note 9 to the note 10+ but there is, while some things are minimal like the slightly larger screen, some thing are truly massive like the removal of the extra key dedicated to Bixby that let's be real, no one uses. This phone is great

I'm going to keep this short and sweet. Long time iPhone user and was curious on switching. Apple has literally been selling us the same repackaged item for years and I had enough. Everything on the Note 10+ is top notch. The display gorgeous, comes with 256GB of storage, SD card slot, Fast charging (big plus), and huge battery! If you are on the fence, come to the dark side! We have cookies!