Customer Ratings & Reviews

Good phone but too big. Also most of my favorite content did not transfer over. Big pain for an old guy. Turned it in for the iPhone 12

This phone was cancelled after preorder was submitted. For our phones purchase it took 8 trips to actually get our phones. Giant pain

My charger port has gone out 3 times other then that its not a bad phone

I am a number one fan of Samsung phone. I was waiting for my Note 20 Ultra phone cover to arrive. My Note 20 Ultra fell off its stand to a wooden floor within 2 feet caused a "glass" back of this phone cracked!.. I was so shocked and disappointed because I have never ever broke any of my Samsung phones before! I only purchased this phone for 6 days and it was already broken! This phone costs more than iPhone 12 Pro Max. It shouldn't be so fragile!! I should have bought a cheap phone, so I don't have to be so upset! I believe Samsung should have known about this issue and Samsung should at least give a clear cover in a box! I give one star rating due to a design and its durability per price of the phone not a performance.

Nice phone but huge disappointment. Probably the best you will get for android, but as soon as I switched to this one, I started hearing echoing complaints from friends on the call. This happens when on video calls and the phone is on speaker. I returned one thinking it might be a defective piece and got a replacement, but the other one showed the same behavior. Eventually I returned the other one as well. Upon searching about the issue on internet I discovered many users have reported the issue to samsung with no help from them. This was a huge disappointment from Samsung. $1200 worth of phone and you cannot do the most basic thing as talking on phone!!!!! Other cool features won't matter after that.

Smart pen doesn't work on all phone screen. There is a spot that pen doesn't work.

Had to replace screen in a year, and now its slowly slowing down

I love android phones just wish samsung would give better speaker volume

I cannot activate this device says invalid sim and isn’t showing up in Verizon’s system

My back camera broke it shattered just one camera lens and nobody can fix it

Do not care for volume buttons and on off button on the same side.

Got the phone got home went to set it up and it has something in it rattling. Went to take it back to change it and Verizon is saying i have to pay 1,000 dollars to have it replaced. Mind you I paid almost 500 dollars down! But suppose to be a brand new phone and it had loose parts inside?

Terrible, this phone stopped working after 6 days of use. So frustrating, I am very disappointed in the phone so far. The screen is unresponsive and basically I can't use it unless I have the stylus

I love the phone. However, Best Buy messed up the porting process, so some of my messages were still going to my old phone. The Geek Squad was nice, but they didn't know how to fix it. I ended up having to change my number through Verizon.

Wish I had returned this phone in time. Now I am stuck with a phone that does not send your texts most of the time. Unfortunately, I read about this issue online after it was too late. Many other people are complaining of this issue. It is the phone, not the carrier. Samsung needs to do better than this.

I have had most every Samsung Note made, this phone by far is the worst... Also Samsung now has the worst customer service. This phone has had proximity sensor issue's when the phone is put to ear the screen does not lock, allowing the buttons to stay active- this either mutes, hangs up, or # sounds are sent to my clients. There is no longer a benefit to having Android as they have became the twin to Apple, very disappointing. I would not recommend or repurchase this Note 20 Ultra. I have owned this phone since November of '20.

Camera glass shattered under no duress. Very unhappy with customer service from both best buy personel,samsung, and Verizon. Clearly a defective device where consumers world wide have had the same experience yet no recall or service offered remedying the situation. Sad day for best buy in my eyes.

Our phones didn't ship so the store didn't have them when we went in to get them. Uggg! Your survey requests answers to questions & I havent gotten the phone yet.

Was not a great improvement from note 9 not impressed i have a fold now. Broke the wired charger from regular use at month 7

Have had the phone since October and the WiFi does not work on the phone. The WiFi goes in and out and it has nothing to do with my home internet service. I took it to Best Buy and they sent me to a UbreakIfix and they couldn't find the issue. Called Samsung and they have been no help.