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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1064 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers praise the Galaxy Note20 Ultra 5G 128GB's camera quality, battery life, and screen size. Many also appreciate the ease of use, S Pen functionality, and the phone's overall performance. Positive feedback also highlights the refresh rate and the advanced features. However, some customers find the price to be high and the lack of a headphone jack to be a drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 1,064 reviews
  • Pros mentioned:
    Processor speed, Screen size

    Rated 5 out of 5 stars

    Best of the Best - Note 20 Ultra

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone! The size, clarity and speed is just perfect

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Processor speed

    Rated 5 out of 5 stars

    Note 20 ultra

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone durable fast and easy to use highly recommended

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone I've ever used. The 120 hz screen is night and day difference if you're coming from anything lower. Everything moves like butter. Not sure if RAM management is good or if it's just the fact that it has so much ram. The screen real estate you get on this is terrific.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best phone I have owned.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone! This really is the last great Samsung. I got this phone because of the expandable storage option, which I needed... This phone has all the features I have ever wanted in a phone and then some. I definitely reccomend this phone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Love my new phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast phone... awesome screen. Excellent curbside delivery

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone, fast processor and nice camera. Upgraded from S7

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. I have used Note phones for several years. As a senior citizen, this phone allows me to keep notes and not have to rely on my memory. Good camera. Only negative is phone does not come with a manual to show the user various features. The features are available if you search online.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    note 20 ultra

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice phone. replaced note 8 and love the screen and camera

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Better that the S20Ultra

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way better than the s20Ultra...Great Camera and Performance

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Nice screen

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone. Love the stylish pen. If you love to edit pictures on your phone, this phone is perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Going from Note 5 to Note 20...

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently upgraded my phone from a Note 5 to a Note 20 Ultra. I didn't think it was going to be a big deal, but it was. The Note 20 is just what I expected. I used the stylus in my Note 5 and the Note 20 is far more productive. And transferred all of the data and applications with little or no problems at all.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Good screen

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera, great screen, good speed. Great for videos

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    S20 note ultra

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new pen works great. And the camera is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    My experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great looking device .i did wish it had a led light when you receive text messages ,overall i wouldnt pay full price for it coming from a note 9 which is still the best last note device it has everything in order but sometimes ,change is better i love the 6.9 screen of the note 20 i have big hands so its a breeze

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone. Nice quality nice camera. Easy to use...

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Superb phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only bad thing is it took me 3 hrs to do software updates cause best buy didn't do it before it was sent out but this phone is just as superb as my note 9 and 10 plus. Don't listen to any of the bad reviews. I own or have owned every note phone except the 7 and they keep getting better. What I don't get though is why they downdraded it to 128gb from 256gb and 512gb? It's still plenty of room esp if you have an SD card like I have but Samsung seems to be slacking in this department. And there's no earbuds but that's OK cause I honestly did not like the distorted sound quality from the ones they used to dole out in the box. This phone has everything and more. Way more than an iPhone. I even have the iPhone 12 pro max and they never change. Same old boring stuff! Not that I dislike iphones but these Samsung gadgets have way more! Note though if you're coming from a note 10 plus and think this is too pricey which it def is wait till either the price goes down or till the next note comes out. I do love that it's an inch bigger. For ppl that dislike big phones this may not be for you. I can go on and on about all the features but I'm not here to write a 20 page book.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best Phone Ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    absolutely love this phone. I still haven't used all the features but this phone is AMAZING so far. My only complaint is the screen scratches easily. So just be sure to put a screen protector on it. The battery charges super quick and lasts a long time. Definitely worth the money

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best phone I've ever owned

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best phone I've ever owned. After 1 year and 9 months it works as well as new and I haven't noticed any battery degradation, even though I fully charge the phone at least once daily and leave it plugged in all night.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love!!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a Pixel for the longest two years ever. Two years later and I still couldn't find a lot of things. I am so glad to be back to the Samsung family. The ease of use and familiarity were missed. The note has a lot of super cool features, love the pen. Can't wait to learn more tricks and tools!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 4 out of 5 stars

    Best of android

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast, great display and features. Only drawback is the fingerprint sensor on the screen.

    I would recommend this to a friend