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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 385 reviews

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Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers have good things to say about the Galaxy Note20 Ultra 5G 128GB's camera quality, screen size, and battery life, with many praising its ease of use and the included S Pen. Positive feedback also highlights the phone's performance and sleek design, along with its 5G capabilities. However, some customers find the price to be high and express disappointment over the lack of a headphone jack. A few also mentioned challenges with phone activation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 385 reviews
  • Rated 3 out of 5 stars

    Hoping standards return

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do appreciate the deal that I got price-wise on the phone, however I would think that a premier device like the note series would aspire to be a little more Innovative and trend-setting. Perhaps they have fallen into the cookie-cutter venue that a lot of phones Trend towards today. My opinion

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    New phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like this new model special features likes prompts you when more messages are given. Better than last model.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 3 out of 5 stars

    Amberancronk

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a good phone its big screen photos dont zoom very far

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Usage of new Note20 Utlra 5G

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is faster and lots of functions from Note 5. I love the my new phone. Graphic is excellent!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Note 20

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. It was time for an upgarde. Don't like that I now need wireless headphones.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Note

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Note. But my anxiety is the transition from Sprint to TMobile.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great camera for beginners!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone after I found out that my galaxy 5 note was no longer working properly

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Make sure they have it in stock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the rose gold but when I went to pick up my phone, all they had was black.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Its ok

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly thought the camera would be a lot better considering the size of it and the cost of the phone. My boyfriends iPhone 12 has a much better camera and video mode... and that disappoints me. This phone is basically a larger version of the galaxy 10+ I traded in. Shoulda just kept that phone and saved my money

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Galaxy Note 20 Ultra 5G has great features. I recommend it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not bad?

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone service is awful should've kept 2 other phones.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Note 20

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    forgot to get GSP :( But phone is great! no complaints

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Its okay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn't impressed. Expected more from this . Its average

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    POOR DATA SIGNAL

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the worst phone experience I have had in 10 years. I get 2.45Mbps data download and .06Mbps at my desk at work. I cant open/use apps or play/open videos. Its a $1200 paper weight. Sprint claims I should be having no issues in that area as the signal is very strong. Then did provide me with a new sims card , taking off the sprint network to the tmobile network. Didnt help. All my issues started when I purchased this phone. I have had a 3,5 and a note8 and have worked in the same location for 20 years. I have never had this issue till now.This phone also looses ALL connection at least 2 to 3 times a month. VERY DISSATISFIED!!!!!!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slow service , realy not that interested need a reps help.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Drop Calls and Delayed Text

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone maybe a defected phone. I went to Sprint and changed my Sim card and thought it help, I didn't. Still have a hard time believing this is the best Samsung. Almost embarrassing that after 10 years of Android I'm considering go to I-Phone.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello StraightBaller, we regret to hear of your experience with this phone. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001240/) to an article that will help you troubleshoot dropped calls. ^Elizabeth Samsung

  • Rated 2 out of 5 stars

    No good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dunno but quality for this phone was sub par. I went to put away my pen and the button popped off. Pen is stuck in the phone. Bummer. I really like the Note line and never had this happen before. Maybe just a bad pen.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Antenna issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone kept kept dropping calls or not receiving texts. Was told that it was an antenna issue. Returned and got a S21 Ultra instead.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Battery life is not great- no cases

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is far less than expected. Also, every case that I have bought for this phone (that claims to fit it) does not.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Geek Squad Won't help you with Galaxy!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can i Give a minus 10 stars? Purchased this phone 3 months ago, purchased a protection plan from Geek Squad at Best Buy (I was told will cover everything, Including theft or loss of the phone). Last week Screen went black on me. Best Buy and Geek squad didn't cover anything. Geek Squad man told me they don't work with Galaxy. I ended up buying a refurbished phone for $ 199.00

    No, I would not recommend this to a friend
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