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Customer Ratings & Reviews

Model:
SM-N986UZNASPR
SKU:
6427848
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Customer reviews

Rating 4.7 out of 5 stars with 385 reviews

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Rating by feature

  • Display Quality

    Rating 4.8 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers have good things to say about the Galaxy Note20 Ultra 5G 128GB's camera quality, screen size, and battery life, with many praising its ease of use and the included S Pen. Positive feedback also highlights the phone's performance and sleek design, along with its 5G capabilities. However, some customers find the price to be high and express disappointment over the lack of a headphone jack. A few also mentioned challenges with phone activation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 47 reviews
  • Pros mentioned:
    Camera quality, Screen size
    Cons mentioned:
    Headphone jack

    Rated 4 out of 5 stars

    A Nice Upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this phone for a month now, and I'm quite satisfied with the purchase. It's a big phone, but it's a great size for streaming along playing Xbox games via the cloud. I was a little apprehensive about the in-screen camera, but truthfully I barely notice it. Samsung does provide UI settings that can hide it altogether. The camera takes wonderful pictures, but the camera bump is massive so please get a case that shields it when laying it down on its back. My only disappointment is the lack of a headphone jack or usb c to audio adapter to provide the ability to use wired headphones. Overall, it performs well. If you haven't upgraded your phone in two years then this could be a suitable replacement.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size, Speed

    Rated 4 out of 5 stars

    A juggernaut of a phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a juggernaut of a phone. Massive size, but if you have big hands, it fits beautifully. It's extremely fast and a great alternative to the s21 Ultra. Plus you get an SD Card slot, so if you're big into photography and videos you'll have plenty of extra storage. Only 2 downsides is all the Carrier, Samsung, and Google's absurd amount of apps. The second, make sure you do the full amount of updates which sucked up a lot of time so don't customize your screens until its all done or it'll wipe it.

    I would recommend this to a friend
  • Cons mentioned:
    Headphone jack, Price

    Rated 4 out of 5 stars

    Samsung Ultra 20

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great phone with lots of features. It is overly priced, however, and there is no ear phone jack.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 4 out of 5 stars

    Good phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it so far. Good camera. Good size screen. And s pen is kinda cool too.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Speed

    Rated 4 out of 5 stars

    Snappy new thing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After several Galaxy Phones, this is my second Note. Previously had a Note 9, started to run slow with limited battery life. This phone has excellent battery life and is very snappy! The in screen fingerprint sensor works well when my finger actually hits it (sometimes misses since no alignment feature). Overall would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Speed

    Rated 4 out of 5 stars

    Note 20 Ultra 5G

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone and better screen than I thought. My only complaint would be the price. That goes for all new phones though. It seems better to buy a phone unlocked than for a specific carrier. Anyways I love what this phone does and it's speed is great for 5G!!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Awesome phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone. It does everything I need and more. I absolutely love the stylus. The camera is awesome snd the quality of the pictures is great

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    ...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meh.. I went from the 10+ to this and honestly cannot say i see that much of a difference in performance. Sure, the camera is "better" but also sticks out from the phone ridiculously. Switching the volume and power buttons was one thing, but Switching the side the SPen was on was just Dumb..( unless you're a lefty..) its awkward to get with your right hand on the left side of the phone. How about just put the cameras on the other side instead. I would say at this point in the game, wait and see what the NEXT Note brings..

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Good qualities!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the phone, takes clear, crisp pictures. Overpriced n would like to have seen better promotions for this product. Lots to discover yet.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Had it a week, so far I like it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like it a lot better than the Samsung Galaxy 10. Camera is great, love the S pen.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 4 out of 5 stars

    Easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to navigate and use. Great camera and video options to use

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Reliable all duty phone.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice, Sleek, easy to use. Really like the pen option for photos even though most of the time I forget to use it. Feel the Glass is a lil bit of a downfall. Camera glass broke w/in first 3 months even in a heavy duty case.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 4 out of 5 stars

    S20 note ultra

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vibrant screen and huge display. I expected way more with all the hype about the S20 note line. No longer has health stress and heart monitoring on phone from previous generation. Ready disappointed its no longer available. But overall still a great phone.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Another new phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its a good device. Personally I would wait til next year. Never understood all the hype to get the latest phone. Great zoom feature on the camera. Traded in note 9 to bring price down.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is great, however the battery does not last as long as it claims to on Samsung’s website. But functionality and overall design is nice.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Best phone period

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It would be 5 if the price wasnt a rack ... i mean come on get it under 1k. But its definitely nicer than my note 9 and faster you wont be dissatisfied

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Another great Note

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am still can't tell the big difference between note 10+ and this one. It is just another Note. I love Note phones so I am biased.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good phone

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone. Thae battery tends to run out quickly with more apps. Easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Flagship

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the last flagship for the note family this impressive smartphone does its job

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Excellent phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good phone, very easy to navigate through both the phone system and apps specific to this model

    I would recommend this to a friend