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Customer Ratings & Reviews

Your price for this item is $1,029.99

Customer reviews

Rating 4.8 out of 5 stars with 1676 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

98%
would recommend
to a friend

Customers are saying

Customers are satisfied with the Galaxy Note9 128GB's camera quality, battery life, and screen size, with many praising its improved stylus and S Pen functionality. Positive feedback also highlights the device's ease of use, ample storage, and overall performance. While some found the price to be high and the phone somewhat heavy, these concerns were less frequently mentioned than the positive aspects. The overall user experience appears to be quite favorable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 79 Showing 1,561-1,580 of 1,676 reviews
  • Rated 5 out of 5 stars

    Love the note family of phones this is another gre

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the note family of phones this is another gre

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone to replace my old note.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too many apps that were pre-installed. It has better features for standard apps like the calendar. Easier to use than my older model Note, but still learning.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Brand You Can Trust

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't give the phone a 5 because I'm still learning what it offer. I have had Samsung Galaxy previously and do love them and hopefully I will come to love this one.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good if on sale

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very customizable as far as OS and GUI and phone is fast but haven't had it long enough to see everything it can do

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Its nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't like s such as the finger sensor on the back and it's also gotten hot. I do like the battery being longer lasting.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for your feedback. We value your opinion and are always looking for new ways to improve the Samsung experience for our customers. ^Lo Samsung

  • Rated 4 out of 5 stars

    Great camera & I love having so much storage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish it was easier for some of my data to move from iPhone to the note 9 but I'm working on it... takes a second to get used to android vs iPhone. Mac vs PC ...

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone overall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone overall; a bit large for the hand and if you're upgrading from an older Andriod phone, be prepared to purchase new car chargers, cables, and cases

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Still samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung has always the product that gave you more for your money! When you have more you can do more. But remember with great power comes great responsibility!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Stylus Broke

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works great only issue i had was the end of the stylus broke off in the phone now i have to stick something in the stylus to remove it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great cellphone with options!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This replaced a note 3- like night & day! Lots of options that take some getting used to. Definitely worth the time learning the differences!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone, but wish the headphone jack was on to

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great phone, super sleek. I wish the headphone port was in a different spot than next to the charger.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the phone just wish they would let you send and receive messages while on a phone call like I could with my S7 edge.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Over all a good phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned a few samsung phones an over all I am pleased with this phone. The only thing is the pen does fall out easily.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Functional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is an upgrade from the S7. Very functional. Has lots of storage space. Great for taking notes. Love the functions.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just upgraded from Note 3 to Note 9...still learning but so far so good... don't like not being able to have text signature

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for the $

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always buy your phone from best buy. Better deals than the carrier's can give you. Samsung door buster. Very fair price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is so Awesome. I believe this will be one of my favorite protectors. I look forward to using this product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving the new features and functionality. Weird sensor message keeps popping up but other than that it's a great phone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the note 9. It was time to upgrade and I am glad that I did. Also enjoyed working with the gentlemen at Best Buy.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sent to Samsung after one month

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only had the phone one month and the phone went into a loop of restarting itself. It would not stop. I followed all the troubleshooting and took it to Best Buy. They could not do anything. They only solution was to contact Samsung and send the phone to them. I was without a phone for 2 weeks before they returned it. From what I understand they replaced the main board on the phone.

    No, I would not recommend this to a friend