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Customer Ratings & Reviews

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Customer reviews

Rating 4.9 out of 5 stars with 2930 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers love the Galaxy Note9 512GB's camera quality, battery life, and screen size, with many praising its performance and the included stylus. The S Pen and ample storage space are also frequently cited as positive aspects. However, some customers find the phone's price and weight to be drawbacks. The phone's many features are generally well-received.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 2,930 reviews
  • Pros mentioned:
    Battery life, Screen size

    Rated 5 out of 5 stars

    Best phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best phones out there. Long battery life, nice screen size and comes with the s pen .

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Samsung does it again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went from a Galaxy Note 4 to the Galaxy Note 9. What a difference. I'm the type of person,if its not broke don"t fix it. Well my Note 4 died on me and lucky me it was on black Friday weekend and Best Buy had a great sale.The sales person Matt was awesome to work with. He answered all my question and set me up with a great plan. The Note 9 is by far top of the line cell phone. Very fast, Awesome cameras and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Excellent Phone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone!! Easy to use. Love that it has the Pen and it takes amazing Pictures.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great pictures taken by the camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pictures are beautiful. Love the S pen for writting down notes. Lots of storage is great as well.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed, Screen size

    Rated 5 out of 5 stars

    Samsung Galaxy Note 9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast processor, amazing camera and a screen large enough to have 2 windows open at once.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Loved everything!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is just everything at your hands, fast, excellent camera, s pen at it's best, just excellent!!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed

    Rated 5 out of 5 stars

    seamless interface

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the speed and the ease of use. Interface is quick and intuitive. Battery is a beast.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    A much needed upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm the guy who upgrades phones last. I'd been using a Note 4 for the last 4+ years and it I only upgraded because it finally died. But now that I have this one, I'm glad it did. No more carrying around extra battery packs or constantly dumping apps to keep the performance up. It just works. I'm sure that planned obsolescence will change that in another 3 or 4 years... but for now I'm a very happy camper

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Stylus

    Rated 5 out of 5 stars

    Samsung Galaxy Note 9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome phone! Switched over from my iPhone after months of frustration. Have enjoyed every moment of having this phone. It's extremely customizable to setup preference. The smart stylus is wonderful for people who need to make a lot of notes on the fly. Battery life has been fantastic so far, typically have 40-50% of my battery life left at the end of a day. Would recommend this phone to anyone who asks.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    I.CAN'T.WAIT.TO.GET.ONE.FOR.ME!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is off the chain. The features are awesome. The camera? Oh my goodness, takes such clear pictures you almost think you can touch the person in the picture. And the remote pen is so very handy. I watch my son take group pics without having to ask someone else to take them. He stands with his crew and with the pen, he clicks the pic. Sooooonnnnnn as my old phone is paid off, I'm getting one, too.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Love my verizon note9

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best screen on a phone, seriously you can't go wrong with how great the screen looks! and most importantly... Battery life, finally Samsung stepped up by putting a large 4000 mAh battery and it shows. Gets full day plus another half day battery easily and obviously this depends on individual use but out of all the phones I have owned the Note 9 is at the top in terms of battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love my phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have replace my Samsung Galaxy S7 EDGE with Note9 and what a difference.... The battery on Note 9 hold charge for 2 days with use of watching movies and web browsing. Storage is more than I need to hold all my photos, movies, and apps. I don't need to constantly uninstall apps to get more space. I always loved Note line, but was forced to go to S series after Note 7 fiasco. I love my phone again.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    New Note 9 is worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Samsung products! Always my preferred choice for everything. I got the new note 9 so my note 8 can be used as my work phone. It's slightly bigger, the imagining is crisper and the styles is amazing, I love being able to take picture with it. The battery life is as expected with such a large phone. Everything else is pretty similar to the 8 so it is a very smooth transition every time I switch.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Processor speed

    Rated 5 out of 5 stars

    Great camera for anybody.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Fast, battery last a long time. Screen quality is great. Love my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Love Love Love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome phone. Love the S pen. Screen quality is beautiful. Long lasting battery.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Love my phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone I love how fast it is. The screen resolution is great, and the sound is wonderful. Only issue we have is sometimes the buttons at the bottom don't recognize us pushing them so we have to try a few times. It's not all of the time and not a major issue for us at this time. Other than that no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Stylus

    Rated 5 out of 5 stars

    More than a Phone, It is a computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Note9 is not a phone but a handheld computer that happens to text and make calls. I have a Pentium laptop and the phone works much faster and easier than my laptop. The stylus is phenomenal as I use it many times a day to write messages instead of typing as I have big hands. It is worth the upgrade!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded to the Note 9 after my old Motorola phone's battery died after only having it a year. All my friends recommended a Samsung phone in general so I got this one. So far I love it. It's easy to use, the picture on it is fantastic, as are the cameras. It took a very small adjustment period since I'm switching from a non Samsung product, but overall I couldn't be happier.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    Love my Note!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Beautiful pics. Quality sound. Light weight. Great processor. Love the cool things the pen does, like use your pen to take a selfie. Just pose and click the button on the pen. The hotspot works great. Great dual screen process. I can view my map and text message at one time. No regrets buying this phone. Now with any phone that heats up just close all your open pages.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen size

    Rated 5 out of 5 stars

    How much memory do you need?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the smaller 128GB Note 9. More storage than I need, plus I have my old 128GB card in it. The battery is just waht the doctor ordered. You can play on this thing non stop for 4+ hours and still have plenty of battery left. Why don't all phones have bigger batteries? Did not buy it for the curved screen, bought it for Samsung reliablity and a BIG screen with a real battery.

    I would recommend this to a friend