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Customer Ratings & Reviews

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Customer reviews

Rating 4.9 out of 5 stars with 2930 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers love the Galaxy Note9 512GB's camera quality, battery life, and screen size, with many praising its performance and the included stylus. The S Pen and ample storage space are also frequently cited as positive aspects. However, some customers find the phone's price and weight to be drawbacks. The phone's many features are generally well-received.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 76 Showing 1,501-1,520 of 2,930 reviews
  • Pros mentioned:
    Stylus

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the new phone and the new wireless pen which you can use to take selfies.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Battery lasts forever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only need to charge my phone about every three days. Best feature of many!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    many more features and not complicated

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    much improved, my note 4 finally quit and this is a great choice for upgrade

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung nailed it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung has provided the best Phone on the market. There are other phones with similar tech specs. However Samsung provides the most general user friendly experience. The quality and simplicity of the Note 9 is second to none. It has the best implementation of features both unique to Note's and common to smart phones in general. Anyone would be happy to own this device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I normally dread having to upgrade phones, but this time was different... not only did I change brands (long time Motorola user) but the Samsung Galaxy Note 9 is one of the best phones I have ever had, easy to set up, loaded with features I actually use, had great screen clarity and can be set a lot louder that my previous phone.... upgrade to a Note 9 today, you will love it.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Welcome to the Samsung family, MrHerman!! ^Lo Samsung

  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    GREAT PHONE!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from the Note4-HAPPY CAMPER!! It's like having a mini computer!!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use love the camera always purchase Samsung products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best Droid on the Market

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was between this and the PIXEL 3 XL, which I really liked but the reviews at that time still deemed it a bit buggy. Combine that with the fact that it didn't have a head phone Jack and it made the Note the obvious choice. After having the Note 9 for a few weeks now, I can honestly say it's worth the price. It does everything I need it to, and the quality is exceptional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time note9 user. Very easy to used. Love all features of my new phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is great! Love the new spen and camera. Not to different from the note 8

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    New phone

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone with a lot of options. I really like the full screen view

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      That's wonderful to hear, Papa! We're so glad that you're enjoying this phone. ^Elizabeth Samsung

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My absolute favorite phone I've ever had! It's fast and easy to use!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Galaxy Note 9

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone. It has been very dependable and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love this phone!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great size, the camera is awesome, and did I mention it has a stylus pen!!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great technology! Doesnt slow down one bit. Battery last all day plus some.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, it takes great pictures also. The phone has a lot of new things.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Amazing phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Galaxy Note 9 is amazing. The camera is awesome takes really good pictures

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Note 9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my daughter she likes that she has a pen and a lot of storage

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love all the neat features

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use and navigate around. Would definitely recommend to others!

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    This bad boy is better than my desktop!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is awesome! It's clear, fast, larve screen!

    I would recommend this to a friend