Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $999.99
with activation today

Customer reviews

Rating 4.9 out of 5 stars with 2930 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

98%would recommend to a friend

Customers are saying

Customers love the Galaxy Note9 512GB's camera quality, battery life, and screen size, with many praising its performance and the included stylus. The S Pen and ample storage space are also frequently cited as positive aspects. However, some customers find the phone's price and weight to be drawbacks. The phone's many features are generally well-received.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 2,930 reviews
  • Pros mentioned:
    Battery life, Screen size
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Most impressive smartphone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was pleasantly suprised by how well this huge phone works. Amazing battery, and efficient use of that battery. Huge screen. A bit heavy, especially with proper protective case. But the best smart phone i've had.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Stylus

    Rated 5 out of 5 stars

    Great phone for a small business owner

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has been great for my small business. I love using the stylus for writing and the camera has done great for my product pictures. The battery has a great life span; I usually only charge it at night.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Stylus

    Rated 5 out of 5 stars

    Best Phone Period

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is amazing! Great screen, software, and smooth as silk in its operation. The pen is incredibly useful for taking quick notes on the fly. Why would anyone get an Iphone when the note is available?

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Excellent Phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been a Samsung person for quite awhile. This phone is no disappointment. Easy to use. Takes superb pics. Screen is a good size with great clarity.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Stylus

    Rated 5 out of 5 stars

    Note 9 is a great phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a terrific Samsung phone. The visual is great, wonderful camera and the stylus is my favorite feature. The phone has great battery life and charges quickly and safely! It is all that they advertise.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 3 out of 5 stars

    Big and Overrated

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a fairly large device. I do have an Otter box on it. It is difficult and uncomfortable to use one handed. My hands are not small by any means. The camera is good. Zoomed pics fairly clear. Screen is bright. However, at least my device, the finger print reader is not very responsive. I end up using the PIN a lot of the time. I do have a screen protector on it and the sensitivity is turned up and the touch is slow to respond. I have to touch the screen several times to get a reaction. The S pen might be handy for some, but I have yet to find a reason for it. I have owned this device for 3 weeks. The S9 might have been a better choice or stayed with what I had (Moto Z2 Play). The picture edit software I do like because the option to draw on the pics before I send them back to my boss. The speed isn't really that noticeable compared to the Moto. A lot of Samsung bloatware, but that is to expected. For the Samsung diehards, this is probably for you. I did get a really good deal from BB which is why I purchased this device. Would I recommend this device? For the right person that would use it for its designed purpose, it would be a good choice. For someone that needs a comfortable phone and is user friendly, look at other devices.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for your feedback! Samsung is always looking for new ways to meet our customers' needs. ^Lo Samsung

  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Great Phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone to replace my wife's old Samsung galaxy 5 . It's easy to use ,stays charged for a long time and takes excellent pictures . We believe this the best phone you can buy at this time .

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed, Stylus

    Rated 5 out of 5 stars

    Wow

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved my Note 4, and was kind of sad when it came time to replace it. Now I'm so happy with the Note 9! Very fast, long battery life, and the stylus. Pretty easy to use, and some nifty new features

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Best Samsung Yet!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a Samsung user for many years and have had several Samsung devices. The Note9 surpasses my expectations in every way. Battery life is phenomenal. Easy to use and set up. Camera is exceptional!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed

    Rated 5 out of 5 stars

    Great phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only had the phone for 2 weeks, but it has been great so far. It is fast, and if you dig through all the options/menus enough, you can find all sorts of ways to personalize/customize this device. For example, you can set each email account to make a different notification sound, and those sounds can be independent of the text message notification. I love the ability of being able to tell what I am getting a notification for just by the sound the phone makes. The battery life has been great as well. With moderate use of checking emails, Facebook, internet browsing, and watching a few YouTube videos 5-10 minutes long, I have been able to get 2 days between needing to recharge the battery.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Processor speed

    Rated 5 out of 5 stars

    Very premium phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded to this phone from my Moto Z Force Droid. This Note 9 checked all the right boxes when replacing my old phone. It's very fast, great battery life and loads of storage! Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    awesome phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    switched from apple to android and definitely wont regret it after purchasing this phone. better pictures, quality, storage and speed. no negitives in the 10 months ive owned this note 9

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Samsung is glad to receive 5-star reviews from valued customers like you, Antenna. ^Elizabeth Samsung

  • Pros mentioned:
    Battery life, Screen size

    Rated 5 out of 5 stars

    Purple durple!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's purple! I mean like what else is there to say right!? Huge screen, lots of storage for cute puppy pics, and the battery lasts so much longer! Just totally amazing phone! Yay! Go Samsung!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen size

    Rated 5 out of 5 stars

    Best Galaxy Phone Yet

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our 5th Galaxy phone and the best yet! Screen size is great and the performance is fantastic - very fast and powerful phone. Battery lasts almost 2 days with moderate use. Great buy!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Screen size

    Rated 5 out of 5 stars

    Wow!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, sturdy, reliable and easy to set up and configure. Screen size is exceptional and the camera takes great shots! If you're upgrading and don't mind a larger screen, this is your phone

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Processor speed

    Rated 5 out of 5 stars

    best phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best phone ive ever purchased. only owned iphone priot to note 9 and i definitely see what i was missing. literally, better everything... cost, picutres, storage, speed, you name it!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Quality is what we strive for, Antenna! Glad you appreciate our work. Thank you for joining the Samsung family. ^Elizabeth Samsung

  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Amazing phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the battery life. The display is beautiful and the camera is wonderful. I love that it has a large amount of storage plus the option to add a mini-sd card for additional storage.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Best phone ever!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung 9 Note is the best phone I have ever owned. The battery lasts 18 plus hours, the camera is excellent and the screen and color's are top notch. Easy to use! Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Great Phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone for several reasons. I like that it has 128gb of internal memory, the battery is 4000 mah the "S" pen is awesome. This phone has one of the best cameras available.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 5 out of 5 stars

    Love it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went from the galaxy S9 plus, to the Note 9. I find that pictures are better battery life is longer. I love it. I haven't used the S pen too much yet, but from I have used I loved.

    I would recommend this to a friend