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Customer Ratings & Reviews

Your price for this item is $899.99

Customer reviews

Rating 4.8 out of 5 stars with 1549 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

98%
would recommend
to a friend

Customers are saying

Customers are positive about the Galaxy Note9 512GB's camera quality, battery life, and S Pen, with many praising its ease of use and large screen size. The ample storage and performance were also frequently highlighted as positive aspects. However, some customers expressed concerns about the high price point. A few users also mentioned occasional issues with volume and the Bixby virtual assistant.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 1,548 reviews
  • Rated 5 out of 5 stars

    As Good As The Reviews

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've seen numerous reviews on this phone and finally took the plunge when they went on sale. This is a powerhouse with an S Pen. Yes the next model is coming but you won't feel left behind with this amazing device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I am loving it I wanted to wait it a little before reviewing this. It is so much faster than the one it replaced I really like the pen and being to take notes and using the stylus with the camera

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used both Samsung Note and IPhone and strongly prefer Samsung for its camera and extra storage. This phone has everything you need and is easy to navigate. Deals through Best Buy were much better than new IPhone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Note upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the new Note 9 after Thanksgivings with a tremendous discount and I noticed that it was lighter in weight versus my old Note 4. It is also faster on getting to my apps and the battery lasts substantially longer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Powerful!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone can do more than any I have ever owned. The resolution is great and pictures come out perfect. The powerful processor handles all I have put to it. Best Buy had the best deal, so check around before you buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, upgraded from the note 5 which was a little outdated but still viable. Also the USB port on my note 5 was deteriorating and not connecting well any more. This note has all the newest tech and seems to be much more advanced as I use it more and finding out all it can do. I've had the note since the first one except for the note 8, and I could not use any other phone as having the ability to write with the s pen is my biggest reason to use the note. I couldn't be with our this feature. Main reason It serves my purpose very well. This is why I keep with the note and the rest of the phone is excellent to. Battery life much better then previous phones but would like to see even battery life I know they can do it.I'm a notey!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Some great features, but others lacked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera is one of the reasons I bought this. It is STELLAR! and the stilys is a bonus. However the phone seems slight muffly after talking to someone longer than 10 mins. Not sure if it's my phone specifically or what. I also seem to be having problems sending picture via text. Nobody gets them. I feel like so much attention was put into the camera that other details were lack luster. Love the camera, not in love with the phone itself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched from an iPhone to the Note 9, mostly because I was tired of how limited the iPhone was when it comes to working with different file types, moving from application to application, and interfacing with the range of functions one might need for work. I was also tired of the rigidity of the display options. I could not be happier with the switch. The Note is pretty easy to use given how much more flexible it is than the iPhone, and I’m really impressed with all the usual phone functions (calls, cam, etc.). The Samsung switch app also made transferring my data really simple.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The beast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I call this the beast cos it’s your one stop shop. This is a splendid phone that I’ve been waiting on for a long time. It gets the job done and with good battery life and it never gets hot. Very fast phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great battery life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone works great. Very fast. Battery life is excellent. On facebook or amazon allot while at work and after a 12 hour shift the battery is still around 50 to 60% works so great my wife had to get one too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better then the last Note I used.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have an old Note 4. Samsung no longer makes the battery so I have had problems with charging and how long it would last during a day. I have had the battery last over two days without charging and have yet to get to below 10% However transferring things is a little problematic. The transfer process move programs but did not move the signin data and files for some of the programs. Using Gmail it moved all the files which were stored on the Gmail server which I then started to delete from the phone. Then discoverd the y were deleted from the Gmail server. I still haven't discovered the way to prevent this so that I can read an email on the phone then delete it from the phone but not delete it from the server.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have this phone for almost a month now, it'a amazing. I'm a heavy user and I only have to charge it every 36 hours or so. Screen and camera are super. I like all aspect of this phone, the best I ever had!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love my note 9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from a military grade galaxy s8 active I have to say that the note 9 is durable and has a great battery life. The phone has a very fast processor great upgrade from the s8. Best phone I ever had .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my son but after playing with it myself I must say it beats my iPhone 7 Plus by miles great camera also can set the phone anywhere and take a picture with the pen screen is very nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OMG!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This new note phone is just awesomeness! It’s so fast and responsive. It can handle playing games on such a large screen for a phone but not quite like holding a tablet up to your head to talk. Lol

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Overall the best phone out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having upgraded from a S8+ the performance is day and night. The camera quality is nice. Although I'd say, I think the Xs Max is a bit better but the note 9 takes much nicer photos in low light

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great photos

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of memory ,very fast processor,very good camera and videos and the best note so far.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great phone but lacking on battery!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had almost every Note there is. The Note 9 512/8gb of ram is great, the screen is sharp, cameras are superb, great system operation and stereo speakers are a nice touch. That being said, it is not as good on battery as advertised. My Note 8 seemed to of had better battery this the Note 9. The standby battery life is better but with heavy use the Note 9 seems to eat up battery especially if you are using wifi. Maybe it's the new modem compared to the Note 8 or maybe it's the constant updates of Pie. Regardless, this thing should be better in terms of battery life while using wifi and online usage and it just isn't as good IMO as my Note 8 was. Hopefully Samsung finds a fix and sends it with all these updates because with a phone like this and all the hype over the battery life, I should be getting more use out of my new Note 9 then I did out of my older Note 8. Still an awesome phone and many key features blowing the Note 8 out of the water, but the one most advertised is not much of an improvement. IMO, skip the Note 9 and wait to see how the Note 10(+) stacks up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awsome phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love everything about this phone! The s pen makes it super cool.. you can take pictures and play music from your s pen. This phone takes beautiful pictures and has a nice screen size!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had it for a couple of weeks now but it's almost too much phone for me. It's the one of if not the largest phone on the market but it has a killer battery and functions like a champ

    I would recommend this to a friend