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Customer Ratings & Reviews

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Customer reviews

Rating 4.9 out of 5 stars with 2930 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

98%
would recommend
to a friend

Customers are saying

Customers love the Galaxy Note9 512GB's camera quality, battery life, and screen size, with many praising its performance and the included stylus. The S Pen and ample storage space are also frequently cited as positive aspects. However, some customers find the phone's price and weight to be drawbacks. The phone's many features are generally well-received.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 140 Showing 2,781-2,800 of 2,930 reviews
  • Rated 4 out of 5 stars

    Great Phone and upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded my Samsung Galaxy S7 to the new Galaxy 9+. I love the features and some of the upgrades for security on the phone. Very happy w the new phone!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice Phone but could use some help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Note 9 has been nice overall but, as with my previous Note phones, the talk text and talk functions leave a lot to be desired and the phone can be tempermental. The spelling and the autocorrect are sometimes irritating and can often take up more time that if you simply type everything in. It has been a point of frustration that may lead me to seek a different brand in the future. I like Samsung products but the Note phones can be problematic.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    So far, so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had it for a couple of weeks, but so far I like it! Sometimes the tempered glass makes it hard to type, but can live with that to keep it intact.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love the pictures

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had iPhones for the past 12 yrs. I like the features but wish it was easier to use like the iPhone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Note 9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bough this to replace my note 5, its decent not what I expected but it is very durable dropped several times bo issues with otter box case

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great Phone, plenty of POWER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    phone has plenty of power. Screen could be a bit bigger, but it will work for now. I liked the phone enough top buy my oldest son one as well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    love 95% of it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i really love this phone the only thing i didn't like is that everything i had backed up did not copy over. other then that the phone is great!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    new Galaxy Note 9

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have not had long enough to give it 5 stars. Enjoying all the features of this phone. Have not had a chance to play with Pen.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great ,but expensive.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone if price doesn't matter As I said in the summary if the price doesn't matter then this is the best phone you can buy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Phone

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Try it, you will like it very much. It has a lot of features that you will enjoy. You can't go wrong with a Samsung.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always had Samsung phones. And I will always have them. The only downfall of this phone is the locations of the buttons.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Kinda glitchy sometimes, overall ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kicks you out of apps and flakes out sometimes. Bixby does not understand a word said! Does not work well with voice to text.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey there, thank you for taking the time to leave a review. We would love to speak with you to improve your experience. Please reach out to our customer support team so we can help resolve this issue. Facebook Messenger: http://m.me/samsungsupport Twitter:https://twitter.com/messages/compose?recipient_id=18768513 LiveChat or Email:https://www.samsung.com/us/support/#contact_us_for_support or Toll-free calling:1-800-SAMSUNG. ^Ash Samsung

  • Rated 4 out of 5 stars

    Phone is nice and big

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the phone it is really good accept the voice talk it does not spell Correctly other than that I love the phone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice phone

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone except S pen falls out. Doesn't matter if you buy a new one. Samsung dropped the ball on this one.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Decent

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much of an upgrade to many other generation, ended up getting the z flip shortly after

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Still trying to figure things out.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got the note 9 and still trying to figure things out. Takes great pictures.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone/Great price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got my Samsung note 9 on sale and the CRAZY space was a bonus. I was expecting 128mb and got 4xs that!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Son loves it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my son's upgrade. He loves it. His brother has a S7edge and he wanted to try the Note. He's happy he did.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice phone

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, I like this phone as well as any other devices I've owned, I would recommend it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good phone

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone. I like this a lot it's much larger than the phones I'm used to and works well

    I would recommend this to a friend