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Customer Ratings & Reviews

Your price for this item is $1,249.99

Customer reviews

Rating 4.8 out of 5 stars with 1549 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

98%
would recommend
to a friend

Customers are saying

Customers are positive about the Galaxy Note9 512GB's camera quality, battery life, and S Pen, with many praising its ease of use and large screen size. The ample storage and performance were also frequently highlighted as positive aspects. However, some customers expressed concerns about the high price point. A few users also mentioned occasional issues with volume and the Bixby virtual assistant.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 1,548 reviews
  • Rated 5 out of 5 stars

    Battery life exceeds expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I moved from a galaxy S7 to the note 9. The curved screen takes some getting used to. The big thing is battery life, I work a 12hr shift at work and the phone lasted almost all of it. I took the phone off the charger at 6am and didnt have to put it back on until 4:45pm. It got heavy use, YouTube, several battery eating games, a few calls. I'm super impressed with the phone on that point alone so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints! Came from an LG and this is in every way better. Battery life is great, camera is great! I have no complaints!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Large phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, large screen, amazing camera for a phone. The Note 9 would be a great phone for those that love the lager phones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a the best phone on the market. Not only is it powerful with a great camera, the battery lasts up to 2 days for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone with a lot of memory

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone with a lot of memory. Fast processor. Best Buys online ordering needs some help but overall a good purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from a note8 so really not a huge leap. Display is better on the 9 and battery life is much better on the 9.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for taking the time to share your feedback, Eric1976. Your feedback helps us to understand where we can take steps to improve our product(s). We appreciate you for choosing Samsung. ^Liz Samsung

  • Rated 5 out of 5 stars

    Love the phone!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this phone. I resisted Samsung for a long time and instead went with LG. Those phones were good, but after my last LG's speaker failed I decided to go with Samsung. It also helped that it was on sale. Love the way my work emails display. Makes my life much easier. Love the camera and a host of other things. The one thing I do miss from my LG is the knock knock awake feature. It is taking a while to get use to not having that, but a small inconvenience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm used to the S5 so this upgrade is fantastic! The camera is way better, I especially like the remote option. Don't know it I like Bixby. I have to speak very clearly when using it to text and have to manually enter a name when the is more then one option to choose from (you'll see). Even with $300 if the phone still cost $1000 with the case, screen protector, shield, and extra warranty :( I still haven't figured out everything the phone can do but it's way better than my old one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's big and it's powerful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you like big phones, this phone has the best hardware on the market. Pixel 3 XL is the nearest competitor but it's hardware isn't as top tier, although the pixels have a great software experience. And of course the pixels don't have the stylus. If you don't need the stylus I would get the S9+ instead. I really like the Cloud Silver color, which is a best buy exclusive. The frame has a bluish tint to it when you see it at an angle depending on the lighting. Very attractive phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an upgrade from a Note 5 and my husband just love it and the best was a $400.00 discount. Great cel.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving the note 9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    S pen is great for scribbling and now that it's cold I can wear gloves and type with my pen. The camera is great too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Complete Phone.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung finally got it right. The phone feels complete with 6gb of ram, 128gb of storage and dual speakers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Note yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from a Galaxy S7 edge, and it is better than I expected. The S pen, camera, storage are all upgrades for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The most amazing phone on the market, it has an awesome camera, super fast processor, and an amazing screen picture.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent battery life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a phone that can finally last all day with my usage!! The camera takes excellent low light pictures as well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Note update!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, intuitive note 9. Easy to multitask & perform various work functions right on my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone ever

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love everything about this phone. Fast, clear pictures, HD screen quality... It's amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, fast phone! Camera is amazing. Stylus is greatly improved. Expandable memory is a big plus. So many pluses!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. This phone is beautifull. I love the camera... the s pen..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went fron a Note 5 to the 9. Loving it, from the camera to the extra storage. Would recommend to all!!

    I would recommend this to a friend