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Customer Ratings & Reviews

Your price for this item is $1,249.99

Customer reviews

Rating 4.8 out of 5 stars with 1549 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

98%
would recommend
to a friend

Customers are saying

Customers are positive about the Galaxy Note9 512GB's camera quality, battery life, and S Pen, with many praising its ease of use and large screen size. The ample storage and performance were also frequently highlighted as positive aspects. However, some customers expressed concerns about the high price point. A few users also mentioned occasional issues with volume and the Bixby virtual assistant.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 1,548 reviews
  • Rated 5 out of 5 stars

    Great new phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great samsung phone. Great storage, large screen, long lasting battery life and large screen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this smartphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is fast has all the bells and whistles plenty of space remote stylus I love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is very fast. Takes excellent pictures. Lots of storage. I'm pleased with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Switched from Iphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive been an iphone user since the first one came out, switching to note 9 made me feel that ive been missing a lot through all these years. im glad i switched, I cant find any reason why i shouldnt recommend this phone for everyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the camera and battery life of this phone. Larger screen than my old phone. Love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT PHONE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS PHONE IS AMAZING!! SUPER FAST, GREAT SCREEN, BATTERY LIFE LASTED ME AT LEAST 2 DAYS!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Samsung Galaxy Phone Yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is By far the best Samsung Galaxy phone I have ever owned and I have owned most of them . The battery life on this phone Is impeccable .It will last over 24 hours on a single charge. It also charges super fast when I do need to charge it. I love all the Specs on this phone as far as the features the camera and the pen. I also love the fact that I can customize my phone to my personality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wish I could give it 9 stars!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5 Stars is not nearly enough to give the Note9. This is my fourth Note that I have owned, and have loved the extra functionality with the S Pen that is provided. And with the bluetooth operation of this new pen, and the cool silver color from Best Buy, this was an easy choice to even upgrade from the Note 8 I just got a year ago. The battery life is killer too! Huge upgrade in itself right there!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Note 9 is a very nice phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pro: Large screen but still fits in shirt pocket. Excellant camera. Con: Very easy to inatvertantly call a number when viewing recent calls or contacts. Had difficulty figuring out how to transfer pictures from phone to PC. Ended up using windows ap to "pull" pictures from phone. PS: I really liked the Microsoft phone that I lost to the deep blue sea. Too bad MS messed up that venture.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast phone. Love the camera and stereo speakers. S pen easy to operate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So much to learn

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been a Samsung fan for years and the Note is best for bucks. There are some customization and features duplications amongst brand carrier and os that's a tad annoying but u pick what suits you best. Battery is great but keep in mind the more apps you have the more it drains. Spen is great great asset, the newer features rock. I'm still learning what all this phablet cando

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent cell phone !! in the camera !! in battery life! in full operation !!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Note 9 is an amazing phone. It has a vivid screen and blazing fast processors. It takes awesome pictures and videos with the dual 12mp cameras. The speakers are outstandingly clear. The phone is unmatched with its 512gb micro sd card expansion capability. No other phone on the market matches that capability. I liked this phone so much I bought a second one for my daughter.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nothing better than a Note!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad I made the choice to stick with Samsung after considering switching to the Google Pixel 3XL. Can't beat the Note line of phones from Samsung. The large gorgeous picture that comes on this phone with NO notch to speak of, the handy S Pen, and the awesome colors to choose from are the main reasons that I chose to stick with Samsung. I have no regrets about the choice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Price & Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1. Great performance, everything feels snappy with SD card and RAM. 2. Best screen on a phone, seriously you can't go wrong with how great the screen looks. 3. Finally Samsung stepped up by putting a large 4000 mAh battery and it shows. Gets full day battery easily and obviously this depends on individual use. Again, Note 9 is at the top in terms of battery life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sweet Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome battery life, camera is spot on, S pen rocks. Great phone so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Galaxy Note9 upgrade fro Galaxy Note4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After two weeks of use I'm quite satisfied that the operation of the Samsung Galaxy Note9 is far superior to my three-year old Galaxy Note4. I selected the Note9 rather than the new Note10 due to the presence of a headphone jack and a tray capabile of holding a micro SD card of up to 512GB capacity. The Note10 has been constructed without these features. Accessing text and email from the phone is fast with no lag so far. The settings features are well organized and easy to navigate. I purchased the phone from the Best Buy website at a discount. My local store could not assist with activating the phone and transferring data, which was a great disappoinment. However, I was assisted with the installation of a screen protector at no additional cost. I activated the phone at home through a link on the AT&T website later that day and trasferred data between the two phones. I downloaded a 172 page Note9 Manual from AT&T as a .pdf file but have been successfully customizing the phone with my preferences without consulting the manual. The Note9 is slightly narrower but longer than the Note4. I purchased two USB-A to USB-C charging cables and will be shopping for a suitable phone case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone for Someone Switching From iPhone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Screen is awesome. Takes a little time adjusting to Android but well worth it. I’ve been an iPhone user for almost 9 years. There are many cool features that aren’t on the iPhone such as screen edge. The only downside is no iMessage but the messaging works the same from the user standpoint thus far. Battery lasts over 18 hours even under heavy use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone on the market

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been an iPhone user my whole life so making the switch I was skeptical, but wow has the Note 9 won me over. The operating system is sweet and the performance outshines my old 7Plus day and night. The big seller for me was the screen as I spend most of my time and do most of my work on my phone. Even the new iPhone Xs is nowhere near the size of this phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great smartphone for power users

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far one of the best phones out there. If you’re a power user and looking for an android phone, this is the one to get. The display is big and images are crisp. Battery life is sure to make it through the whole day, even with heavy usage. The pen adds an extra dimension and makes some tasks easier. Overall, it’s one of the best phones I’ve owned.

    I would recommend this to a friend