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Customer Ratings & Reviews

Your price for this item is $1,279.99

Customer reviews

Rating 4.8 out of 5 stars with 1676 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

98%
would recommend
to a friend

Customers are saying

Customers are satisfied with the Galaxy Note9 128GB's camera quality, battery life, and screen size, with many praising its improved stylus and S Pen functionality. Positive feedback also highlights the device's ease of use, ample storage, and overall performance. While some found the price to be high and the phone somewhat heavy, these concerns were less frequently mentioned than the positive aspects. The overall user experience appears to be quite favorable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 1,676 reviews
  • Rated 4 out of 5 stars

    Upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, this phone is really sleek and nice. I did notice that the things I was able to do with my galaxy 8, I can't do with this phone. I'm not sure why, but I plan on taking this phone to my carrier's service desk and maybe the Geek Squad to find out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing phone with great battery life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use with so many great new features. The camera takes really good pictures and battery lasts me all day

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great flagship phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome battery life, love the S pen features, great trade in deal on my old phone definitely made this with it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Other than the annoying Bixby button on the side, the phone is nice and easy to use. Amazing camera as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera with so many extra features. Love the storage offered on this model. Really enjoying this Samsung

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a note previously but the upgrades and features are amazing! I love this phone and the s pen is awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Battery life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best phone I've ever had. Awesome camera and alot of new features. Battery will last you all day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent smartphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from the galaxy 8+ and I'm def not disappointed.. phone is super fast and the battery lasts for ever

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone for gaming big screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice size screen and takes great pics overall I give a 10 and the free galaxy skin for Fortnite was a plus

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    YES ITS WORTH $1000

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung nailed it. This phone is a beast very solid. Handles everything I've thrown at it . I have had every phone in the note series except the 5 because they took the sd card away from the looks it seems like a minor upgrade compared to the 8 but once you have it it's so much better. Keep it up Samsung.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Wwoyach, thank you for taking time out of your day to leave us this feedback. We appreciate you being part of the Samsung family. ^Michelle Samsung

  • Rated 5 out of 5 stars

    Note 9

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Phone i have ever had. I really do not use the pin. The storage and camera quality is amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device far exceeded my expectations. It is fast, works great, and the picture quality is outstanding!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Phone In 2018

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has been amazing so far. Crystal clear screen and audio. Performance exceeds my expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the 9. Does so much. Really nice pictures, and love the ability to take a pic with the pen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best android phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best android phone hands down. Has a great camera and the updates to the s pen is worth the upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I debated between an iphone and the note. It has been worth the change to get the larger screen and pen.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Mislead to switch from Verizon to Sprint

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I came to upgrade one Verizon phone at Xmas. They said could save me money with sprint. I said has to be apple to apples or better. They said yes. The unlimed plan sounded good the cost saving is great. However, that where good ends. I specifically asked about being on a phone call and using multiple apps at once when on cellular due to how much I work from my devices as I travel a lot of time doing screen sharing or remote management of IT assists while on the move during a trouble call. They called A rep from sprint over and she called the back office and all ensured me that my Samsung note 9 can surely do it. so I switch the whole family over. It took much longer than expected I was in the store for almost 3 hours to switch over 5 lines. and then over the course of the next few weeks, we have speed issues. they said they were going to send us a magic box to fix it. oh, wait not available in my area. And now I am back to work after the holiday and start traveling and big surprise I cannot use date and be on a phone call at the same time. I called support 3 times to confirm and yes everyone told me the same thing sometime in late 2019 they will turn that on for note 9. WOW. (I had other not happy language but best buy won't let me post that). I was not happy (other language not allowed to use per best buy) all I got was a broken sorry. as my call to support dropped. WOW!!!!! I finally got an answer just this week by someone on social media that said there is a setting on the iPhone XR my family uses if you turn on it will work but that is off by default. WOW. It did work but it is slow to use. Bottom line is you get what you pay for, Cheaper service is cheaper. the network is slower. Ohh and the best part. Sorry no take back you only have 3 days to change your mind and go back even at the holidays. NO BUDGING NO MATTER WHAT YOU WERE TOLD. sorry, it a long review to read but I am upset (as I must say I can't use stronger language or won't post review)(#freedom of speech)

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded to this phone from a Galaxy 7, I love the larger size and the camera is super high quality!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the most perfect smartphone you can get! I love the tons of storage and the pen comes in handy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my note 9. So glad I got this. Amazing camera and overall great phone. Battery life is amazing!

    I would recommend this to a friend