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Customer Ratings & Reviews

Your price for this item is $1,279.99

Customer reviews

Rating 4.8 out of 5 stars with 1676 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

98%
would recommend
to a friend

Customers are saying

Customers are satisfied with the Galaxy Note9 128GB's camera quality, battery life, and screen size, with many praising its improved stylus and S Pen functionality. Positive feedback also highlights the device's ease of use, ample storage, and overall performance. While some found the price to be high and the phone somewhat heavy, these concerns were less frequently mentioned than the positive aspects. The overall user experience appears to be quite favorable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 1,676 reviews
  • Rated 5 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm impressed by the phone's speakers. My son puts on his music and I actually have to scream to him to turn it down. My note 8 is not like that at all. The camera is impressive and he loves that he can play Forenite in it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One of the best phones I've ever had.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My previous two phones were HTC phones. I made the switch to Samsung and I may never get another brand again. I like the screen, the colors, the storage space and so many other things. Best phone I've had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone I've ever had

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned every Note since the Note 4 except the notorious Note 7. This is by far the best phone Samsung has put out to date. I may actually keep this for more than a year..... Guess it depends on what comes out next year.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been buying notes since the beginning and they have done nothing short of impressive since I've had it and the double blue tooth connection is awesome for when me and my wife are relaxing in bed listening to music.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I LOVE IT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm an avid Android user however this is my first Note. So far, I love it. I did have to go in battery saving mode to prevent the battery from draining. I love the features. I'm glad that I chose this device. No complaints.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My 5th Galaxy - My First Note

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the phone... different than my edge. I like the size of it and I am still trying to learn all the new things I can do with it. Wish I was more of a wiz when it comes to cell phones. But definitely a step up from my last. Only disappointed with the battery. My last phone lasted 3 days on the battery when it was new - until not - this phone dies after 1 full day. I even unplug it in the middle of the night just not to mess with the battery.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey there, thank you for taking the time to leave a review today VeeA. Just so you know, our Customer Support team is available 24/7 on Facebook and Twitter, so if you’re ever looking for some helpful tips, tricks, or to talk to an agent please feel free to follow us at Facebook Messenger:http://m.me/samsungsupport Twitter:https://twitter.com/messages/compose?recipient_id=18768513 LiveChat or Email:https://www.samsung.com/us/support/#contact_us_for_support Toll-free calling:1-800-SAMSUNG^Ash Samsung

  • Rated 5 out of 5 stars

    The best phone I have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with this purchase, this is the best cell i have, everything in this phone is great, Samsung you have 5 stars, but if i can give more i will give more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wife loves it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this for my wife to replace her older Samsung Note & she loves everything about it. No complaints, which is what I love the most lol. I also purchased her the Samsung watch & she's is sooo happy with both!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Was time for an upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mom had been bugging me that she needed a new phone and she didn't know what she wanted so I just gave her my Galaxy S9 and picked this bad boy up for myself. I was not disappointed. The Note line never lets me down.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I like so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even with the 10 coming out soon I'm stay with my note 9. It works perfect and I have no complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is amazing there's no limits to what you can do it is by far the best I had ever and the folks there at Best Buy are so helpful and knowledgeable and everything they show you your love the phone go get you one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great pen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is great o have had the note since it came out I haven't had a different phone in seven years and I still haven't had a problem with it yet but I wish they would have keep it wider I really like nig phones

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just upgraded to the new Note and so far it's great. Especially the camera. Love the picture quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    from 3 to 9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    finally decided to upgrade from my note 3. note 3 was still doing well but the time seemed rite for an improvement. I believe I will have my new note 9 as long or longer than the 3. So far so good. very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Androids Rock

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to upgrade my phone and was ecstatic that they had the Note 9 in my favorite color. Couldn't let it stay behind and bought it as soon as she told me they had a Purple Android.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love Bixby, but hard to turn off

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the phone...Bixby is a issue at times. The camera is great and the speaker sound is very good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every time I think I want to give IPhone a try, Samsung draws me back with the great reviews and product. This phone does so much, I'm sure I will never use it all. No regrets not making the change....Best yet!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    phone is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoy using my new phone. It has many features and still learning as I go. Has a great screen.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great device

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had for almost a year. Major upgrade from my last phone. Loves the features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    note 9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    went to just check out the new Note 9, but after talking to the best buy rep and she telling me about the features and new processor among other new features. Then told me about another special they had going on

    I would recommend this to a friend