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Customer Ratings & Reviews

Your price for this item is $1,249.99

Customer reviews

Rating 4.8 out of 5 stars with 1549 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

98%
would recommend
to a friend

Customers are saying

Customers are positive about the Galaxy Note9 512GB's camera quality, battery life, and S Pen, with many praising its ease of use and large screen size. The ample storage and performance were also frequently highlighted as positive aspects. However, some customers expressed concerns about the high price point. A few users also mentioned occasional issues with volume and the Bixby virtual assistant.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 45 Showing 881-900 of 1,548 reviews
  • Rated 5 out of 5 stars

    Great phone!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great phone really fast and looks great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good phone with alot if nice features love the pen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love new note 9

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had notes for 7 years....Samsung outdid themselves

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love the note 9!!Fast and lots of fun to use!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Everything all in one!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Desktop/laptop, video recorder, camera, notepad, gaming, all in the convenient size of a phone. Went in to get 1 phone, but liked the features do much we cand out with 2!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    easy learning curve for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this phone as an upgrade from the Galaxy 6S. This phone for me has been one that is very easy to use although it can get pretty technical the further into you go. And this coming from a person does not have "tech " background at all.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Amazing battery life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone other than the stupid curved screen. The battery life is awesome, and the power is incredible. I have been a fan of the note line since the original.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent phone for my use.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the ideal phone for me. It is larger than my last phone a Note 3 which makes it easier for me to view items on its LCD. I love the pen it helps prevent on-screen selection mistakes due to my large fingers. They have made the pen more functional than the one I had on my note 3.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Too Much

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way more than I need and a lot to learn. Fits my needs and then some. Endless storage and lots of tools. Still learning. May not need another phone for awhile.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    All I had expected...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am still learning how to use all of the features of this phone and I am impressed at how much it has to offer. User friendly and the camera does not disappoint.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was in search for a replacement of my Galaxy S5 which had been acting up and when I visit Best Buy I found that the Note 9 was just what I needed. Great phone and good security / features. Best Buy associates was very helpful and answer all my questions regarding this phone. Would recommend !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went from a Galaxy 4 to an iPhone 7 plus, then to the Note9. I missed the form and function of the Android ops. My iPhone is great too so I'm keeping them both. Two numbers! But most of my "play" is on the Note. Best phone ever!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product, love my new phone. One error tho

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded my phone to the Samsung galaxy Note 9 and asked for the warranty but do not see that listed anywhere on my receipt or on MyATT account. Please ensure I am covered against drops, water, damage, etc as I requested during the purchase. It somehow must have been overlooked in error.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love the phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is fast and clear. Love the larger screen. I wished ATT would remove their apps and samsung would get rid of bixby. pure android is much better

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has a lot of options. It was on sale and I upgraded both my phones and raised my bill only $30. Well worth the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoyed the phone was good up until minor flaws and bugs started to become more relevant. The touch screen never failed the audio however did start to deteriorate after 3 months of use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good. No more updates available

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone. Only draw back is it doesn't have any new android updates after android 10. So if you want the new outlook of android i wouldn't get it. But if you don't care and want a good phone you can't beat it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always been a fan of the Note series. You just can't beat these phones if you are a business person on the go. I work out of my car and restaurants, and able to keep track of all my docs and jot down a note I can later send out to all involved parties.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it overall

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My one and only complaint is that the battery life is not what everyone else has told me it would be. I charged it overnight to 100%, then slept for another 4 hours. It wasn't picked up once but the battery dropped by 10% with zero usage. Kinda frustrating

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thanks for the five stars Momx2! Follow this link (https://bit.ly/2F4ADen) for helpful tips to optimize battery life. ^Ash Samsung

  • Rated 5 out of 5 stars

    Great smartphone & more

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife has been coveting the Note 9 for several months. Finally gave in, went to Best Buy & had wonderful, knowledgeable & helpful techs set up the new device & send her home with the Silver Metallic Note 9 (exclusive to BB). Just wish Bixby would go away!

    I would recommend this to a friend