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Customer Ratings & Reviews

Your price for this item is $1,249.99

Customer reviews

Rating 4.8 out of 5 stars with 1549 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

98%
would recommend
to a friend

Customers are saying

Customers are positive about the Galaxy Note9 512GB's camera quality, battery life, and S Pen, with many praising its ease of use and large screen size. The ample storage and performance were also frequently highlighted as positive aspects. However, some customers expressed concerns about the high price point. A few users also mentioned occasional issues with volume and the Bixby virtual assistant.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 1,548 reviews
  • Rated 5 out of 5 stars

    Holds up well with abuse

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very hard on my phones and have broken the screen about 5 times but it continues to work great

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Most premium smartphone i've ever held

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic smartphone. Does everything I need and then more. I am constantly blown away by features that I discover day by day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Latest and greatest!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded my wife from an S4. She's not very tekkie but comments regularly on how much she loves this phone. She happy, me happy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Galaxy Note 9 is awesome. The data swap from my phone was super easy. The Note 9 seemly walked me through the swap process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simply amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another amazing phone by Samsung! Best yet. Amazing sound, picture and update to S-Pen combine for incredible user experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like my NOTE9. It is a bit heavy and big for my shirt pocket, but otherwise the phone does MORE than I thought.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My 4th Galaxy Note!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Galaxy Note Lineup. I will never buy any other brand or model. There isn't anything that this phone can't do!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great phone.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big improvement from previous phone. Samsung galaxy note9 is an amazing phone. Staff at bestbuy was really helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the new phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this new phone because of the Great picture quality and more advanced than my older phone. Galaxy 7 active.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of my favorite phones. The pen feature is great. I use my phone for work and the pen allows me to get me more work done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Still using this phone...

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm writing this review from this phone....I would get the note 10...naw!!! I'm please with the note 9.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone. It’s amazing and the best note thus far. I love how it feels and it’s great quality nice sound and color

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    haven't dug deep into the OS capabilities but the device is awesome so far. I have many other devices and this is my fav.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works greatly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still so far the best Samsung phone. This pure black color really is my favorite. I also bought the silver one from BB.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the note5 for years and love it...but this note9 is even more surprising...still would not switch over to an apple

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best of Samsung and the latest technology. Beautiful color the Cloud Silver. Still amaze of so many things to learn.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Note9

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my phone. They did not do a good job with the initial set up but I do like my phone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had every variation of the note and have loved them all. Even the grenade version XD they just get better and better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome phone for everything

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Audio is so awesome with this phone. I opted to purchase the akg headphones and I've never been this pleased with clarity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This does everything!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My learning curve has been a little challenging since I had the Note 5. Eceryday is easier and I mo e the new features.

    I would recommend this to a friend