Customer Ratings & Reviews

It was time to trade in my Sony Experia Pro. I loved having the keyboard, but my apps couldn't update due to memory limitations. I would have liked a new phone with a keyboard, but they aren't available anymore. They guys at Best Buy seem to love their Galaxy S4 phones, and the reviews were pretty good, so I bought one. The good news is that all the apps that I wished I could put on the Xperia fit on the S4 with tons of memory to spare. The bad news is that even with an intuitive screen, the touchscreen hates me. It keeps typing letters that I didn't intend to type. And the battery can't make it all the way through the day. But my biggest disappointment is the camera. The S4 is supposed to have an outstanding camera, but mine doesn't even take the picture about half of the time, and way too many of the pictures are blurred or out of focus. I only have a couple more days to decide whether to return it, and I still haven't made up my mind.

I lived the AMOLED big screen and the Android capabilities and great features of this phone, but I swapped it out three times for pocket dialing and touch screen problems. The camera is okay when manually taking pictures and great when it auto focuses on faces but not great.

I changed from an iPhone 5 to a Samsung Galaxy S4. It is not what I expected. While it does have some new cool features and takes good pictures, the phone itself is a cheap plastic and just feels cheap in your hand. Also when texting, typing on the internet, scrolling, and especially when watching youtube videos, it lags. When you rotate the screen, it is significantly slower to respond than an iPhone. I am locked into a 2 year contract and hope that it grows on me. If the Apple iPhone 6, whenever it comes out, has anything new to offer, it will def blow this phone out the water and I will be kicking myself for not waiting. The quality is just not there.

Great phone and good camera but learned I was more integrated with Apple so returned the phone

I downsized from a Note II and don't regret it! If you have the proper baseband, you can root it and it becomes a whole new device. Love running roms on it!

Great phone and it's easy to use. The 4GLTE is really fast and helps get the job done. The box the phone comes in is really detailed and shows how much Samsung used recycled materials.

all over the best phone I have owned. Battery life could be better and it could have more internal memory. Call quality is excellent.

Worst phone I have ever had. It refuses to text with no clear pattern or reason why. Drops calls. Screen is too light when you're in any kind of decent light. I am constantly out of storage, yet I can't delete the dozens of preloaded apps I have never and will never use. And most importantly, unless I speak loudly, the person on the other end cannot hear me. I'm so extremely frustrated with this phone that I am PAYING to go back to an iPhone.

im an i5 user, and i wanted to try S4, got on Monday and returned it Wednesday, i like the Screen, size kinda big but ok, and quality of the screen is nice, but other than that nothing else is good, Samsung loaded full of new non useful stuff , and overall i think iphone 5 works better for me than android, apps are too laggy, i like how IOS is smooth and lots of cool apps

Overall good phone, but stay away from updates. They just make your phone slower and battery sucker.

I was wondering how can I change menu to diifferent languages. At BB store Galaxy had many languages but when I got my phone only has 6, any advice?????

Finally picked up the S4 today from BB Mobile. Upgraded from the S3 (also have a Note2 on a scond line). The S4 as stated in tons of online so-called "expert reviews" is identical to the S3 except minor changes to the size. My hope was the screen would be more readable outside since my S3 is pathetic. Unfortunately, Samsung has not improved the S4 in my view and if anything it's a bit dimmer (max bright, no power saving, no smart stay etc). Kind of a bummer Samsung. The phone does seem to bring in cell signals better than my S3 since I'm on AT&T and always suffering from signal issues. After a day of use, I'd also say the battery is draining faster than my S3. Maybe this will improve a bit over a few days of use and full re charge cycles. One change I really dislike on the S4 is the dialer has been changed from the awesome Samsung black to an all white dialer which can't be changed in Settings. I dislike it because at night in a crowded room it's like a searchlight. Guess I can install a 3rd party dialer but darn, that was always a Samsung UI feature I really liked. The Settings menus have been expanded even more on the S4! It's nuts how many options there are, and more annoying to remember where you found it last time! Lastly, this might be unimportant to most, but now Samsung has removed the SAR Rating for the S4 from the enclosed book and instead directed to a website! Really?? Radiation levels matter on these things, and I think it's sneaky to no longer post the SAR in the box. Overall, not worth the $270 bucks. The S3 is really just as good in my view.

The phone may be a good smart phone, But not so good as a normal phone. The call volume even at maximum does not give clarity. The ring tone volume is not that much great. You need to use two hands for using the phone. Thank god I did not purchase galaxy note. But any how the Best Buy service and AT&T offers are very attractive and good customer service with Best Buy and AT&T so, it OK. If you are using phone for calls only, this is not a choice. Also with a smart phone you need to charge very often

I purchased the phone Friday and took it back the next day it is not as responsive as it should be. It has a cheap look and feel there is only a slight between it in the S3 the speaker is garbage. I took it back for a Brand new HTC ONE which is a more Sexy phone the one drawback that everyone complains about is the lack of expandable memory The Galaxy S3 Comes wit only 16Gb of memory expandable to 64GB The HTC ONE comes with 32 or 64 which is more than enough for a phone.

Best phone to date. I was contemplating between this vonwle and the s3 and wow can I tell a difference. Im in love :)

it has plenty of features that is useless,make you look like crazy when using the air gestures like waving your hand to the phone...if your downloading apps you can feel the phone to get hot which i have never felt with the i phone...it gets hot too when your calling or talking to someone on the phone..just like others its a big regret switching to S4

When I first got the phone, I was excited. After messing with the phone for a week or so, I found a few flaws that the phone has. Camera: First of all, the camera features that they implemented does not work; such as the feature which cuts out the people who the user does not want them in the picture. Also, it tends to lock up in camera mode when using some other features of the camera, and all you can do, like I said, stuck in camera mode unless you restart the phone. Battery Life: Decent battery size but would be great if the life would be longer, especially for people who plays games with their phone. Call Quality: It was quite weird when talking on the phone with the noise reduction on. When used, sometimes the other person could not hear you due to the cut off or static. Then when shut off, It hears perfectly fine. Speaker was nice but sometimes end up doing the same. It may be the call between the two people but, bother people are at&t users. New features the S4 has: The air gestures, to air view, to smart scroll, and other new features the S3 did not have, does not work well. Sometimes it works, but most times it does not. It is pointless most of the time and tbh, I don't even use these features because it does not work for me at all. Either I be doing something wrong, but if slowly gesturing your hands and looking at the screen does not make it work then what am I doing wrong? And to keep in mind, needs to be in a bright area for the features to work well. Multi-view can get annoying at times because it pops up on the side. It does not let you edit things to be put in, but only default programs it has on the side already given. All you can do is just edit them out. Health and story board....don't use much, but can be useful to others but wasn't for me. Be nice to have a way to uninstall these programs... Internal space storage: For a person who downloads many apps...good luck to them since this phone does not have enough space to hold all those games. The default programs it has installed, takes up to at least almost half of the memory leaving you close to 8gb of space. The option to put a Micro SD card to it, does not let you transfer apps to it besides pictures, video, and music. In order to solve this problem of transferring apps, a root is a must. Then again..that would ruin the warranty. Reason why I would recommend this to others: One of the better android phones out of the market. Though it has it's bad points, it isn't that bad of a phone. Depending on how the user uses it.

Yes,Aluminum is the Premium Material for Smartphone Body! Yes, a quality phone body design is the main reason I switched from S4 to a much better HTC One. If you are not sure why Aluminum is called the premium body material, then just simply compare the quality of exteriors of HTC One and S4. Why pays the premium price for a sub-standard plastic phone S4??? S4 is not anywhere cheaper than HTC One. If you look at the cost of producing a plastic-case like Galaxy S4, that cost is around a couple of bucks maximum (This production process is called “Injection molding” – in which you melt some raw plastic balls, and inject melted fluid into a pre-shaped mold, then leave it cool – there you go, you get a plastic S4 case.) This is exactly why all the cheap-plastic stuff cost $1 in Dollar General. The review from the other user asked “Since when is aluminum a premium material?”, I can tell you - you can find all sorts of plastic things in dollar store, this is exactly why plastic is cheap-to-look, cheap-to-feel, cheap-to-produce, and cheap-to-have. The other comment says that once you scratch it, it is no longer premium. This really puts me in laugh. If that comment is true, then next time when you make a car purchase, don’t bother to buy the car with nice paint and surface – because once it’s scratched, it is no longer good looking - I can’t think any sensible person would have a comment like that.

I am a true phone lover, and I don’t make my purchase decision based on marketing campaigns. This Samsung Galaxy S4 is so much heavily advertised on all sorts of channels, which makes me wonder if they are focusing on real phone building and designing?? After heavy trials, I don’t think it is a bad phone – it has got all the obvious features – both useful and useless. After considering all the aspects, this phone is worth 2-star maximum, period. No wow-factors.

Please pay special attention to Galaxy S4’s claimed memory – the actual memory you can use is only HALF of what Samsung has claimed. For example, 16GB Galaxy S4 only has available storage space of 8.49GB – all other 7.51GB is taken out for phone OS use. So that means you can see this much memory, but you can never touch or use it. Even if you spend more money to expand the microSD space, Samsung does NOT allow APP to be stored inside this expanded SD space. This means the downloaded APPs will only be stored in this limited 8.49GB space, and once it’s full, that’s it. You won’t have any other way to store any additional APPs – no matter how large the expanded SD is . Samsung has clearly made a lie here – if it’s only 8.49GB available, why it claims as 16GB? Samsung should lower the selling price to offset this 50% memory loss. I can’t believe this happens on a large company like Samsung, and I thoroughly start to doubt the company’s integrity.