Customer Ratings & Reviews

Being king of the Androids isn't saying much. Android OS is the least intuitive OS on the market right now imo, with some of the worst 3rd party integrations with supporting products and software I've seen. The phones are filled with bloatware from Samsung and the carrier, and you can't even upgrade your software without a wait for months by random lottery (a major security concern). The speaker is horrific, but about on par with other phones these days. The screen is huge, which could be a benefit if you can't afford to own a tablet, else it's total overkill and will cause you loads of battery issues. All in all, I think Samsung has done a great job of marketing their phone, which imo is completely inferior in every way to the iPhone. It's not about being a sheep, I gave the phone a chance, but it's just not up to par with what Apple is producing at this time (a problem that Samsung can't overcome as long as Android OS is the OS of choice).

I LOVE this phone. Samsung's products never dissapoint me. Although it's a huge jump for me personally (from a Fascinate in the original Galaxy Series), I know this phone isn't as huge of leaps and bounds as the S III was. However it's still a Samsung phone that is going to outlast all of the common problems that many other brands have.

I upgraded to the s4 from an Iphone. I did my research before buying this and it seemed to fit what I was looking for in a phone. Went to Best Buy and picked it out. First day: LOVED IT. Had a lot of fun getting used to the android system again after IOS for the last 2 years....was kind of refreshing! Charged it after letting battery run down. Day 2: Battery was definitely depleting faster, couldn't figure out why...running apps were closed and nothing running in background. Also, I would touch the email icon and the phone would reboot....touched the text message icon and the screen would go black. Not every time but definitely more than once. Returned it and Best Buy was very helpful and exchanged it for another one. I figured I must have just had one of those bad ones. Second phone: Battery issue happened AGAIN by the 3rd day I was getting about 8 hours of battery without having any email on there to check, talk time 12 minutes, and having sent 11 texts total. Again, running apps closed. Took it in and they were finding that the google play store and other apps were opening back up on their own and running no matter how many times they were closed manually. I don't know what was going on. I've only every talked to one other person with an issue with this phone; everyone else seems to love it. I am hoping that I just had the bad luck of 2 bad phones and that noone else has to deal with it! I can say that Best Buy was VERY helpful with fixing it over all. I ended up with an LG G2 in the end and am very pleased with it so far.

No problems, Nice phone would recommend better than ny previous phone

Replaced older phone, Droid X. Very satified with phone. So happy that I will replace my other phone with this one also.

This is my first smart phone. I love the size and feel of it. This S4 does it all...GPS..Web navigation...talk commands. I love it and reccommend it for everyone

This is my first smartphone, and I love it. I'm computer savvy, so it was easy for me to pick up, but may find a bit tricky for those not as proficient. Fast, great photo quality, no issues with call reception. Just keep apps closed and your battery life will last longer. I thought the size might be a bit large and cumbersome, but I'm so glad I chose this over the iPhone.

1) You cannot open .MOV files attached to e-mail sent from I-phones. You have to install a 3rd party APP, and then you can view in Gallery. 2) Cannot open .WAV that are used in Landline voicemail notification 3) The Voice Command link for use of Bluetooth in you car system is S-Voice. In the car bluetooth configuration S-Voice will not work if DATA in not ENABLED. This is bad because on some carrier plans, data is limited to 2GB/MO. If data is ENABLED for an extended period, like on a 5 hour trip, the user might have several APPS updated automatically using anywhere from 10 MB to 100+ MB. Other devices use in the car bluetooth configuration a Voice Command APP which does not require data to be enabled.

This is the best phone I've ever had. It has great battery life, and is the perfect size. I will stick to Samsung smartphones from now on.

Great phone although Verizon model has some features missing that are available in all other models including at&t's version.... Samsung introduced a settings screen called toggles to quickly turn on/off settings. Unfortunately the Verizon model removed a few of these included the Wi-Fi toggle. You can still turn on/off wifi in the regular settings but this makes it harder to monitor if you are still on Wi-Fi or not which may result in overages. 3rd-party wifi toggles downloaded from the app store are blocked from working as well.

Upgrade from a Galaxy S3. Packed with tons of features, better camera

I upgraded from my lagging and slow droid bionic to this phone. So far I have been really impressed by it and still don't know all the things it can do. Great phone and highly recommend it. If you don't like Apple but want a comparable phone to the IPhone, this phone does it!! Samsung makes great electronic devices including phones.

I have had my S4 for a good 3 months and the only complaint I have is that the battery life doesn't quite compare to my old RAZR MAXX/RAZR MAXX HD. Small complaints though, the screen is bright and clear, and I haven't had any trouble with calls or coverage(VZW).

i went from a flip phone to a smartphone. i never had a itouch, ipad or ipod so its was something new for me. it was was a easy transition and now i use this phone every day as a notebook, camera and phone.

This is a really good phone....battery life could be a little better

I've had multiple Android phones, got an iPhone 5 a few months ago and abdolutely loved it. Decided to try out the Galaxy S4 because of the camera and features. I was highly disapoointed!! The Samsung sales guy showed me features of this phone but if course the display models are made to amplify the quality of the features of the phone. Admittedly, I was duped. You better have a completely steady hand to take pictures that are anywhere near the quality of the photos on the display models, and I mean not even blinking movement. My iPhone 5 camera wasn't like that and the clarity and vibrance of the photos were so much better. If you have small hands and need to use one hand to text or do ANYTHING with this phone, be prepared to hit the "back" button ALOT because the palm of your hamd will constantly be hitting buttons you don't want. Having the numbers integrated on the keyboard is nice, but otherwise you'll be battling with this thing all the time. Videos take forever to load and play (and its not my internet, they worked fine on my iphone). The "wave to scroll", "airview" and video pausing when you look away features are all kind of superficial and work only when they want to. Less than 24 hours after getting this phone from Best Buy, the screen wouldn't come on. I could hear text messages coming through, and the menu buttins were lighting up but the screen was doing absolutely nothing. Not a great first impression. Best Buy was wonderful about exchanging it for me, so kudos to them. This phone is going back today and I'm getting an iPhone 5 again. The battery life on this thing is absolutely ridiculous... I can't even get half a day out of this thing. Just not worth it. So bummed.

I love my phone...but will never upgrade with best buy again...there were fees that showed up on my Verizon account...that had best buy done their job right...I would not have seen.

Love my Galaxy. It has allowed me to get my information all in one place, and I can look up anything on the net.

The hardware aspect of the Samsung Galaxy S4 was great. You couldnt ask for a better phone. HOWEVER. I was previously an Iphone user. If you are an Iphone user <PAY ATTENTION> Please save yourself the time and dont try to switch. The Samsung is a great phone, but the switch from IOS to Jelly bean is just not worth the headache and hastle. I know this phone works for a lot of people and that is great. But in my personal opinion I will be bringing the phone back this weekend and going back to apple.

I really enjoy my phone. I like that I can beam pictures from my phone to other family members.