Customer Ratings & Reviews

Screen is clear and key pad satisfactory. Sound is not very clear but useable.

I got tired of my useless iphone so I went to android. Enough said.

I have had my phone for about 6 months. I can no longer send emails from my phone even though email works fine from the PC. Shortly after it stopped sending emails, it stopped sending text messages too. The Samsung team at Best Buy could not fix either problem. Got some help from Verizon, but the problems are recurring and VERY frustrating. Would like to switch back to an iphone but must wait 2 years or pay full price. Not a happy Samsung customer....

I switched to the GS4 from the iPhone5 (which I hated) only to realize that all of the professional reviews of this phone have been completely overrated. The keyboard on the phone is flaky. This phone is supposed to have so much processing power; however, the transition between screens and within apps is equivalent to PC running Windows 98. I ended up turning off the 'bells and whistles' because they don't function correctly. This is truly a device where the commercials on TV using "screen simulations" is just that because the device does not function in anyway like the commercials.

After roughly 4 weeks of use the tilt function of the phone stopped working. Took it to Samsung desk and after 1.5 hours was told it was a hardware problem and to call customer service. Two long calls to customer service confirmed it was a hardware problem and I needed to return the phone for them to repair for 7-10 days. I asked that they send a new phone to Best Buy or my local Sprint store and I will swap this one out for a new one. That will not happen. I bought the best model phone that Samsung produces. They acknowledge the problem is theirs but they do not offer a replacement. I am expected to be without my business phone for 7-10 days after paying a premium for their top of the line product. The young lady I spoke with told me "use it without the tilt function." I told her I paid for this function and she said send it in for repair. I am disappointed Samsung has this policy yet it was confirmed by two of their employees. I will never buy a Samsung product again. I am confident they don't care.

This is my 20+ year old daughters 2nd S4. She admittedly dropped the 1st phone, cracking the screen. We were a bit surprised by the "fine print" that the all-inclusive super duper Best Buy warranty actually meant pay us another $150 on top of the what we already paid UP FRONT. But we went ahead and paid the $150 and got a refurbed phone, so not even a new one. Getting that phone was a whole 'nother terrible Best Buy experience. 3 months later, the phone doesn't get dropped, but apparently the LED breaks. Best Buy once again wants $150. I took it to Verizon for kind of a second opinion. I was told get an otterbox case. So much for sleek design. Lesson learned. Don't buy phones from BestBuy, and I'm sure as heck staying away from the "next big thing". Wonder how the HTC's hold up?

I can have the phone in front of me, and it won't ring, even though a few seconds earlier the same person called and it rang. Someone will call and say they called me 7 times (which probably means 3# but it still means I missed calls. My sister and I where texting and she tried to call, kicked her straight into VM...no record of her call. Look online...this is not something you want to be stuck with if you can't afford to miss calls, family, work, clients etc. Hard to remember why I don't like the phone #so many strong features), just because you don't know someone called, they still did and somewhere down the line, it will bite you!

I up graded from an Iphone 4 to this thinking it was a lot better. I was wrong, big time wrong. While there are a few interesting things with this phone it is soon over run with the negative. If you have an IPhone and think this will be a good upgrade I suggest you mess around with one before you do it. I will be returning this and getting another IPhone promptly.

Great phone but if dropped it breaks on any impact. Cheap design compared to Motrola. I really thought that Samsung with there claims of Gorilla glass and sleak design would have been a little more durable. Broke the 1st time I dropped it and plan on long waits when you need to make a claim at Geek squad.

Do not buy this telephone unless you have constant access to a charging source. Battery life is terrible and needs constant charging. Will never buy another Samsung product after my experience with the Galaxy S4 phone.

I am currently a Samsung user and it is having the same problems as the galaxy nexus it will not connect to the mobile data and it is very fragile I did not want to go it a rating but had to