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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 400 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 5.0 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 5.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers regard the Galaxy S20 5G's camera quality and battery life as exceptional features, frequently praising its performance. However, some users expressed disappointment over the lack of expandable memory and the absence of a headphone jack. The fingerprint reader also received mixed reviews, with some finding it challenging to use. Other features like screen size and 5G capabilities were generally well-received.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 400 reviews
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone, no problems so far, been with apple for years. Wanted to try something new

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always pleased with samsung products, and best buy always has the best deals.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung galaxy S20 5G

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's what I expected, it has all the options I need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My son loves this phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In a family of Apple users, my oldest son is totally sold on the Samsung Galaxy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always been a Galaxy fan.... Galaxy s20 is a good upgrade from the galaxy s8

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything excellent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Galaxy S20! Great phone all the way around! Excellent deal from Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always had Samsung galaxy phones I dont have any complaints about this one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Galaxy S20

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone has served well and help up to multiple drops

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have bought samsung phones before and happy with the results

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wanted an updated phone and this fit the bill

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, I have had numerous Samsung phones and just wanted an updated one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device. Delivers what is promised!! Probably the last phone I'll own.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is exceptional. Absolutely what you'd expect from Samsung. Superb phone

    I would recommend this to a friend
  • Cons mentioned:
    Memory

    Rated 1 out of 5 stars

    No expandable memory - LIARS

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is a lot of false advertisement going on with Samsung and Best Buy. There is no expandable memory on this phone no matter what their website says. I just spent a ton of time on the phone with Samsung support and Verizon to get them to finally say, the S20 does not have expandable memory. We are so sorry. Now, I have to deal with sending it back and etc.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Buy it!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone. Great sale price at Best Buy. Great and quick delivery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Mobile Phone

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love, love, love my Sasung Galaxy Note 20 5G mobile phone!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good. Easy to use. Due to Best buy discount the price was great too .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is slim and light weight. Love it. Very easy to get to all the buttons

    I would recommend this to a friend
  • Cons mentioned:
    Headphone jack

    Rated 1 out of 5 stars

    Buyer beware

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the worst Samsung phone I have ever purchased. Bought it for my wife. Should have kept her S9. The keyboard sucks especially the placement of the (.). It always is spell checking and replacing with the wrong words. The new mechanical button placement is terrible. I'm not sure who deigned it but they should be fired. No ear phone jack, really...... oh and poor performance from the processor as well as internet connection. Save your money, it is way over priced.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    The product is great.and the service was also grea

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent customer service and great quality product love Samsung Products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoy this Samsung phone and bought two as gifts

    I would recommend this to a friend