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Customer Ratings & Reviews

Your price for this item is $999.99

Customer reviews

Rating 4.6 out of 5 stars with 505 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.7 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are positive about the Galaxy S20's camera, battery life, display, speed, size, price, performance, and unlocked feature. They appreciate the improved camera quality, long battery life, large and immersive display, fast performance, and the fact that it is unlocked from Samsung. However, some customers are negative about its expensiveness, the removal of the headphone jack, overheating issues, unreliable 5G connectivity, and fragility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 505 reviews
  • Rated 5 out of 5 stars

    Awesome phone!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my lady since our carrier didn't offer in pink. She is incredibly happy with it! Happy wife, happy life!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy for a Samsung Galaxy S20!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After looking at different models, she decided to stay with another Samsung. She decided to upgrade her Samsung S8 to a Samsung Galaxy S20 that is 5G enabled.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone has a slightly larger screen than the S8 I used to have and a longer battery life. The camera takes great pictures.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Powerful

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful smart phone, always been a Samsung user and it continues to surprise me with new features. Camera is excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice phone. I was able to get cheap price but i opt to use z flip. It is great phone but the design was too ordinary for me. Samsung need to optimize the battery better

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Phone is really good but echos while speaking

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am sorry to give average rating for this phone. My wife loved this phone when we got it but it mostly gives echo to other person when we speak. Really had tough times in meetings. When googled in Samsung community, got to know that the same issue persists with many who own this new phone.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone for the value

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast phone and great for the value as it has 120 HZ screen. Once you go to a 120 HZ screen, it will be hard to go back to any lower like the iPhone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best ever is very nice .I will recomandet...is very good ,i like it.Very nice ...very nice very nice...very nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchased Samsung Cell at store.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sales help friendly & knowledgeable & arranged delivery. TV arrived as scheduled. Delivery personnel did an excellent job setting up TV Good experience all around.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MT19

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone! <3 Buy a good protector (I recommend spigen! ) and screen protector(I recommend armorsuit! )

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best phones I've owned. Good build quality, and excellent software and features (if you remove some of Samsung's bloatware)

    I would recommend this to a friend
  • Cons mentioned:
    Expensive

    Rated 3 out of 5 stars

    So sad about the PRICE

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this phone three weeks ago and it already 250dollars off on sale today...... I spend over 1000dollars for this phone, and for now I just feel like I'm a fool...

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great latest phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the phone, only thing is the latest features is that you constantly have to tep on black screen to get in once it screens out every 2 minutes being idle

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    S20

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone.One of the purchases I've treated myself to in a long time.Thanks Best Buy and Samsung.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not quite what I expected

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this phone for about for about 8 months now and am not all that impressed. For such and expensive phone it lacks the ability to hold a charge for a full day. I feel I'm constantly charging this device. Super fast charging is great but the longevity of this device holding that charge is lacking. If you're a heavy user of your phone running multiple applications it is top tier but that battery just misses the mark for that usage. Samsung makes a vast majority of well made products but this "flagship" phone just misses the mark for being a premium device.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this phone for my mom and he has been using it now for two years and it still in good condition

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my S20

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First Samsung i have, and i really love it. I would recommend this to a friend. Excellent design and price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Galaxy S20 5g

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this phone is Awesome, originally I bought a S10 but took it back do to extremely hot photo while it was charging. No complaints, well done Samsung

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for gaming!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung Galaxy 20 is fassst! Perfect for playing live games. I got it at Best Buy. They have this fantastic deal of 24 months to pay at zero interest.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung❤️❤️

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great graphics!!!, Very easy to work!!! LOVE it!! If you want a great phone, this is the one for you!!

    I would recommend this to a friend