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Customer Ratings & Reviews

Model:
SM-G781U
SKU:
6430638
Your price for this item is $16.67per month
for 36 months; 0% APR

Customer reviews

Rating 4.6 out of 5 stars with 272 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are satisfied with the Galaxy S20 FE 5G 128GB's camera quality, battery life, and ease of use. Many appreciate the large screen size and ample storage, along with the phone's affordability and 5G capabilities. While some users miss the headphone jack, the overall experience is considered positive. The phone's features are also frequently praised.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-272 of 272 reviews
  • Rated 3 out of 5 stars

    Disappointed

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought 3 S20 FE phones. The screen is awful. Even with protectors, the screen broke.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ok

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is ok . There is alot that it doesnt do tge my old one did.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    VERY unhappy with this phone. I have had so much trouble with this phone and have had to go to several Best Buys to have them check it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello. We are really sorry about any performance issues you may be experiencing with your Galaxy S20 FE 5G, and we would love to look into this further with you. You can reach us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla Samsung

  • Rated 1 out of 5 stars

    Geek squad service on Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy has the poorest customer service. Don't reccomend purchasing the Geek Squad Coverage as they are as organized as a Chinese fire drill.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buy anything but this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you drop it lid pops open had my phone 2 days and thanks to this no protection case my screen is cracked do not buy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    do not buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    junk broke right away does not answer when call comes in

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    So nice I'm going to buy it twice!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this phone had it for 3yrs now and all of sudden my lcd screen stops responding. Long story short after the fix it place tried everything it was the motherboard so now I am going to re buy the same phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Durable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone good service! Ran it into the ground and its still running!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks great, and so far my son loves it. The only thing that does not function is the charging cord; I will return to Best Buy to get a better one.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    dont buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    dont buy!!!! screen issues, blacks out, glitches. to the point you cant use it. been thru 3 in three months and arguing with warranty dept bc they want to send a 4th but i just want out of this model. they wont let me, wont credit me the trade in value i used toward this useless phone. very upset!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Att phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My phone wont activate and i have beung it up to the store and its still not activated. I cant return it cause thats 55 dollars down the drain so baaically im stuck with a phone i cant use

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cheap glass. Save your money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glass is a cheap and scratches easy. Just by placing it in your pocket you will either scratch or crack the screen. Would not recommend

    No, I would not recommend this to a friend