Customer Ratings & Reviews

Overall I think this phone is a good deal if you can get it on sale like I did. In general I think samsung has chosen the right hardware points to compromise on, but I find Samsung's approach to android extremely frustrating. I bought this phone as an upgrade to my 3 year old OnePlus 5t. I think this phone is in a similar place in the market as that phone when it was new. I like the hardware of this phone. It seems to have all the useful features (wireless charging, water resistance, sd card) with none of the gimmicks. The notable exceptions are the battery life and and the lack of 3.5mm headphone jack. Reviews I read led me to believe that this phone would have above average battery life with over a day on the tank. In reality I find it much worse than my old phone. I can just squeak out one day with the phone typically under 10% at the end. The 5t would easily go 2 days. I use the phone a lot during the day for streaming music, podcasts, and/or audio books to bluetooth earbuds. On top of the mediocre battery life, the phone is much slower to charge than my old OnePlus 5t and the included power brick is not even the fastest charging one for the phone. You have to buy that separately, lol. The one other hardware(?) Related gripe I have is that this phone has no ability to turn itself on for an alarm. The 5t could wake itself for the alarm, this phone cannot. So if you plan to use it as an alarm, you will need to leave it on all night. Otherwise the hardware is great and I am happy with it. The expandable storage is a nice touch. My main gripe is with Samsung's take on android. This is my first samsung phone and I find One UI buggy and frustrating. Samsung really wants you to use their ecosystem but it seems like it offers realtively few actually useful features. A lot of the features seemed geared towards allowing you to interact with other people with samsung phones. This approach works with apple because iPhones are ubiquitous enough, but literally none of my friends have samsung phones so most of these features are useless wastes of space to me. Samsung does allow you to uninstall some of the apps that come with the phone, but not enough in my opinion. Some of the default samsung apps have ads in them which feels extremely cheap when you have already bought a premium device from the company. What's really frustrating is how hard they make it for you to opt out of the samsung ecosystem. For example, I use the microsoft launcher, but every time I reboot the phone it changes the default launcher app back to Samsung's One UI. I have to go into settings to change it back and then also wipe the cache and storage for the one UI app to get the phone to use the microsoft launcher again (a bit strange for a company that does a lot of partnerships with microsoft). Additionally, I use the Google messages app for texting, but the phone app/combo has difficulting downloading MMSs that were sent while the phone was disconnected (airplane mode or off). I have to switch the default messaging app back to the samsung one, download the MMS to read it, and then change back to the messaging app I prefer. As a final example, a long press of the power button by default launches bixby, Samsung's personal assistant. If you change your personal assistant app (to, say, google) the power button still launches bixby. You can change the power button to instead bring up the power menu, but there is no way to have it bring up the personal assistant of your choice. Seriously? All of this seems like manipulative and coercive attempts to get you to use their apps so thay they can profit off you via ad revenue. It's against the spirit of android. If I had wanted to be forced into an ecosystem I would have bought an iphone; they do a better job with that if only because the have a larger market share. There are some software features that are nice touches though. The link to windows feature is cool and useful, allowing you to pull up apps from your phone on your windows 10 pc. Samsung Dex seems like some cool innovation and I like the idea of it, though at the moment I don't really have a use case for it. So overall my advice is: if you have already owned galaxy phones and like Samsung's software, this phone is a great deal for you. Otherwise I would advise a purer android experience like a pixel phone or a OnePlus. If you want an ecosystem but haven't bought into samsung yet, get an iPhone.

Great phone for a great price. I highly recommend. High end specs for a budget price

Great phone. Sleek, and crystal clear pictures. Apps are quick and it is wonderful.

It is fast. I open lots of apps and my phone runs smoothly.

Love its amazing it looks great and the software makes it move fast when i look at the app

Omg. This phone is amazing. For the price you can't go wrong. I have zero complaints.

Bought it for my dad and really good function and screen as well as camera clarity .

Great Phone, good quality camera and super fast compare to my previous Samsung phones.

I love the phone clear large screen, also takes great pictures

It is a great phone, works great and easy to use for a newer model..

It’s ok for the price!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I really liked the camera it was clear and professional enough

it's a phone, does what a phone does. has pleant of apps and good storage

Love this phone! The only drawback is that it does not have a head phone input.

Good phone my fiancée love the phone. Love the camera.

Brought two for my sons the love it. Nice price as well real reasonable

Purchase this phone for my wife. She has no complaints. Battery life is good

excellent product and quality. Cheap and better than iPhone

Samsung smart phone 20 gives me good service. The camera is very good

Love this phone picture quality is excellent and I got the clear Samsung case.