Customer Ratings & Reviews

I don't recommend it. At about 3 months. Screen would go black. Had to continually turn on again.

Well-known touchscreen issues (zoom stuttering, freezing) for which Samsung has released three unsuccessful patches. I'm mailing mine in to Samsung for service. There is a significant possibility this is a hardware issue that cannot be fixed. Otherwise, the phone is fantastic. I hope Samsung fixes this.

I hate this phone i was forced to buy it due to the fact that they don't cover unlocked phones wich i purchased a week or two prior. You see i broke that phone and best buy said lol. Don't buy phones from best buy they are like any other fly buy night phone store!

Worst Samsung Galaxy series phone ever!!! When using the android auto app in my car it always loses GPS signal and randomly disconnects from the car from android auto app. Overheats when wireless charging in my car.

Had issues with connecting to devices. It was an okay phone but wasn't worth what I paid.

I just purchase this phone there was quite a bit of confusion with a locked and unlocked phone

it's a good-looking device, however, SUPER FRAGILE is my only impression. it was shattered two days after I got it. it felt off from my desk to the floor in a case and it shattered... another thing about the camera. seemed so-so. I have had apple phone and google phones and I was NOT impressed with the camera quality.

It is good except the price. It supposed to be cheaper at this time.

Be careful when purchasing this phone as Best Buy sales two variants of it. One variant has a microSD slot for expandable memory and the other has a dual SIM card tray. Before I walked out of the store with this phone, I specifically asked the guy behind the counter if this was the unit with the microSD slot. He didn't know. One could argue that they should know this information since they are selling you the product. But any ways, he couldn't find the answer online so he actually opened up the box and checked. He assured me that it did. Imagine my surprise when I got home and discovered that it didn't. Even with my old eyes I could clearly see that the tray said Dual SIM And of course this happened after the store had closed. I was fuming. I have stopped shopping at that particular location. I am lucky enough to have another store close by. One that actually knows about the phones they are selling.

I wish the battery was better it doesn't stay at 100 it automatically hits 99

Very good phone for the few days i ve had it, yet to learn more about it

Get a quality case with this phone! I put it off and the first time I dropped it damaged the screen and caused a split along the side. Also stopped charging with a cord which meant it only charges wirelessly.

The phone is now very slow after one year using it.

The phone was good in the beginning. Now it keep freezing.

Avoid this phone like the plague; Samsung should be ashamed of themselves. Google this phone and you will see a ton of results from other users experiencing known issues that go unresolved. I should have done a better job of vetting this phone but silly me, trusting a Samsung flagship phone. A ton of issues from consistent bluetooth dropping or inability to connect, to poor internet connection, and lock screen freezing and being unresponsive to touch and button presses. This is super frustrating as this phone was purchased to replace a Galaxy S9 and I would have been better off with the older model.

On Android 11/12 it constantly auto-reboots to update the software even if you say not to. I would not care but Samsung is slowly removing features. The alarm clock does not always work after an update and the headphone volume frequently resets to a low level which does not work well with my car stereo. Can not recommend to new users as there is no easy way to downgrade. I'll stay on Android 10 with my hole punch camera cropped out until the phone stops working.

I bought this phone a month back but when someone is calling its going to voice-mail directly. I think the phone has some issue. My mobile network is very good but its problem with the phone.

It was great, when I first got it just over a month ago. Now, I constantly have so many issues, it's not even worth it. IT ABSOLUTELY JUST CRAP!!!

The phone it self is great the reception on the other hand is complete garbage constantly losing service.

my husband hated the phone its camera has a lot of issues iPhones are just so much better honestly and I finally got him to switch no lag no freezing up very cheap made phone its one of the worst android phones I have seen litterally paid so much money for it he ended up selling it for like a quarter of what he paid for it