Customer Ratings & Reviews

When plugging up to charge it does not connect so have to play with it for it to take a charge and hope that it does not move when you go to lay it down. If it does you will not have a charge phone. I will take it back to Best Buy and see if they will swap it out.

Sucks don't buy this phone. Worse phone on the market, no user friendly, so hard to figure anything out. I miss my S9 it rocked, i can't wait to pay this off and dump it in the trash.

Unable to find Otter Box accessories for this phone

Don't buy this phone. It is next to impossible to find accessories for it. The features on my old phone were much easier to use. Can't figure how Samsung decided to call this phone a fan favorite.

The phone isn't working at all !! It is a brand new phone.

Awful phone with lots of problems. It was returned the next day.

I bought two of these to replace an S4 and S7. The day I stopped in, Best Buy had a deal that I couldn't pass up. I am completely satisfied. Battery life is excellent, and the phones have all the options I was looking for. I'm still tweaking a few settings, but most things were transferred seamlessly from old to new phone through NFC. This saved a lot of time. My wife had the S4, and likes the fingerprint security feature that wasn't on her old phone. We have had no issues with the fingerprint security on these phones, even with cases and screen protectors installed. I had done some previous research, and I bought the S20FE vs the S21 because Samsung is dropping MST from newer phones, and I still rely on it for purchases through Samsung Pay in my area. NFC is getting better but isn't as widespread as Samsung may think in the USA. 5G rollout isn't quite there yet, but at least the phone supports it when it is. I use Verizon and will probably never need or use 5G mm band, so support for 5G nationwide is fine. I'll probably never notice any difference with 4 LTE. Overall, these phones are getting more user friendly with each evolution. Moving up from some outdated phones, I can really tell the difference and like the upgrades.

Does what I need it to do. Calls are ckearcand crisp. Sound is solid and it's a good size. Haven't done a lot with the camera yet so can't say much there. It's a good size and easy to handle. Doesnt have a great array of care selections but hopefully that will change soon

work phone. Great phone if you have 5g... Even if it has 5 bars of 4 or lte. it will drop to one bar 5g. Since update jan 2023. It will not let you lock it out. or select only lte. Now 50% of the time this phone is a worthless brick. Have to use personal 4g flip to search internet of write invoices for work.

The phone works nice at the beginning but if you break something (the screen) you are in trouble. Samsung has a host of third party support service that are mostly unhelpful and their work quality is a hit or miss. If you bring it to a Samsung support center make sure you clear your day. Also I bought my phone in EU before moving to USA, not no support is available (thought a big brand like Samsung would have my back as traveler but clearly no). I own a Tablet, earphones, The Frame 85, and a galaxy watch. Planning to get rid of all of these, really heart broken. (ps, I will not get rid of the Frame, that is too much work :-))

I love the things that I can do with this phone, calls, texts, word processing, photos, videos, editing, and such, but I can't recommend it because it has no durability. In the 18 months that I have had it the touch screen had to be replaced, them the camera failed. After finally contacting customer service for my provider, and explaining that problem, and having their total protection package I was directed to their repair contractor. The contractor informed me when I got there that the camera module is not covered, and I would be paying out of pocket for repairs which might take several attempts to succeed. I'm not going to name names, but a phone should not have two major malfunctions in less than two years. I can't recommend this particular phone.

I'm sure other reviews will give all the amazing specs, I'm just saying this was easy for me to buy for 500. What a steal. Mint is the color.

I purchased the Samsung S20FE in December 2020 and thought it was amazing at first but after using it found it to be complete garbage! The screen has a mind of it's own - when I'm trying to talk on it all sorts of other apps open, and it tries to do something called "rtt" while I'm talking, something like recording or talk while texting, I don't know but can't get rid of it! So many problems with this phone too numerous to list. I can be in Google maps and all of a sudden the music app is turned on while I'm driving yet not doesn't connect with my vehicle so have to turn off bluetooth and listen to maps from the phone it self! I can't believe it's still even being sold! They should give it away to be honest! No amount of updates rectify the issues and there have been so many I lost count! This is likely the last Samsung phone I'll ever buy. Loved the Samsung Note 2 until it no longer held a charge then bought 2 of the Samsung 7 phones and one is still going strong although the battery no longer holds a charge long. I seriously considered the Note 20 but read the Fan Edition had a better refersh rate. HUGE MISTAKE IN PURCHASING! DO NOT BUY THIS PHONE - absolutely regret it!

Where to begin, why no indicator light? The battery is a joke, The screen is so sensitive and it jumps all over, so I'm letting you know that the touch screen is glitchy, sometimes it works and at other times it does not, so shut down and restart, hopefully it comes back with up no jumping around well until it acts up again, by the way this is after the 2 firmware updates, that Samsung recommends, Next: Why would you do this? who thought to put the volume and the power on the right-hand side and invert them? OMG. I have turned these buttons up and down and power on off, thousands of times, now I have to get acclimated to this process? I don’t think so, This is the worst phone I've ever owned, Also I've read, in several reviews, had I bought an actual Verizon warranty, Verizon will do a same day or next day exchange, for just 29.00 for a cracked screen, there is a monthly contract fee, at Verizon up to 14.99, yet BB's price is, 200.00 for their cracked screen repair, on top of the 8.99 a month plus taxes fees, this is a big stickler, I read Verizon though won't honor the Verizon warranty if you call them for the screen repair, since it was purchased at BB, something you find out after the fact. Glad they have a 14 day return policy, going to take advantage of that, and go back to our old phones, we kept instead of trading them in.

I don't know about the phone, we have not got it yet. When your store was open in Prattville Alabama the service what great, the store in Montgomery sucks. No one to help you in store and no one answers the phone in store. You never know when or if you will get what you ordered. With service like this you won't be around long. Not BESTbuy any more.