Customer Ratings & Reviews

Camera sucks..doesn't work with store scan and go. Wish I knew this before I bought this phone. I do love everything else about the phone.

Battery does not hold charge well. Was ok for a promotional price purchase but don't expect to use the phone all day

Disappointed in battery life. Lasts as long as my 3.5 year old S8+ was lasting. Otherwise decent phone.

Phone screen has problems with responding ,software update not sent to customers to repair problems

Reception is horrible. Unable to adjust volume to a normal level. When a phone all actually connects, the phone makes a loud high pitch noise which is painful. I am already hearing impaired and don’t need to lose more due to poor design of this phone’s features.

You cannot talk and text. Battery does not hold.

This screen sadly has a terrible touch screen issue. It will randomly register touches on the screen while scrolling or while doing multi touch gestures. It's incredibly frustrating to have your phone open up random pages while scrolling in an app. This is a known issue that Samsung has failed to address. There is a 27+ page forum thread about this issue on Samsung's support page and a reddit thread with 1000+ comments. Do not make the same mistake I did. This phone has problems. Avoid it.

The Samsung doesn't seem to be as "user friendly" than what I was used to, in so many ways.

The battery life isn't that good, and can't use regular headphones will exchange phone

Not the best quality phone for the price. Camera want sheep great

This is the worst phone I've ever owned. The screen is extremely week and cracks at the slightest bump. It also doesn't unlock when you want it to. The camera is nice, but other than that I have nothing good to say.

Not comparable to other galaxy models. A lot of features no longer available. For the first time ever dealing with galaxy products,I am not happy with this purchase.

Took over 3 days to activate the phone correctly, went to Verizon and best buy, no one could figure it out. Finally got the activation problem fixed. Using the phone is fine, but has horrible wifi range as well as mobile data. I have no service where i had 4g with my old lg.

This is a good phone for someone new to smart phones. However, it is not so good for someone that has had smart phones previously.

I'm so disappointed in this thing! What a let down. No led indicator light. The camera is terrible. The battery is a joke. The screen is so sensitive and jumps all over. Who thought to put the volume and the power on the right hand side and invert them???? Do not buy any of the S20 phones. They are rushed junk!!! Miss my S9 so bad. Oh and 5G????? Where i have yet to even see it! Garbage

Phone keeps dropping calls and cuts in and out during conversations

Returned the phone. Did not like the feel or the features.

Worst phone I ever had. So very impractical and it's a chore to do most things. Battery is terrible, screen blacks out constantly and NO ONE is willing to talk to me regarding the warranty.

Touch screen is glitchy. Sometimes it works and others it does not. Sad. Definitely not the level of quality samsung usually puts out. Can't turn off by holding power button. Have to shut it off by touching off button on touch screen... if it will read to turn off. Works but dissappointed.

The McMurray of Phones. Was better off with my former broken phone. Dont buy the FE version. The user interface is horrible. If your thumb barely touches the side, it interferes with what you are doing. The auto light adjustment needs adjustment as well. I could go on