Customer Ratings & Reviews

I really like it and the new features. I highly recommend it.

Great phone love it. Definitely would recommend you get one.

Husband loves it. Would buy it again. He is a casual gamer.

Nice phone for the price.. Functions very well. Only downside is limited options for protective cases..

this phone does everything it needs. light weight n fast

Have never been more disappointed with a phone or Best Buy experience honestly. I picked this phone up on 12/5, and it broke down on 12/21, 2 days after Best Buy’s generous 2 week return period. I took it in, they couldn’t do anything, recommended I go to Samsung. It’s well within Samsung’s warranty, but that means you mail it in and are out a phone for a couple weeks of back and forth. They returned the phone to me 1/8, unchanged because their unimpressive troubleshooting couldn’t confirm the problem. I booted it up and it resumed the same behavior I sent it in for. So now I’m in the process of sending it BACK to Samsung a second time. Issue with the phone is that the screen goes black and stays about 70% of the time Lock Screen is activated, totally bricking it. Haptic feedback still works so the phone is responding but the screen is dead until you plug and unplug it from the wall a few times and it snaps back to life. It’s only semi functional as a landline. Have tried booting in safe mode, deleting all non basic apps, resetting all settings to default, nothing fixes the issue, so I’m guessing it’s a hardware/firmware glitch. I’m sure it’s just this unit is a dud because other reviews are super positive and I haven’t seen anyone online with similar complaint, but the whole experience from Best Buy to Samsung to the phone itself’s quality is so disappointing. I have had 2 other previous galaxy’s and loved them. This one has me seriously thinking about switching loyalties to that other brand.

Good phone. Samsung does a good job on the hardware and ui.

SERVICE FROM STORE ASSOCIATE AND SAMSUNG REP WAS EXCEPTIONAL

Nice phone. Hassle removing the Samsung bloat apps. Prefer the native android interface of Pixel phones.

I'm in love with it plus the price was hard to past up...

Solid phone. Great response timing and good feel to it.

Granddaughter loves it. Thank you for setting her up

Very fast delivery and very easy to order online very essy

Good product. I am familiar with Samsung products so buying this phone wasn't a stretch.

Love the phone hate the service and all the hidden fees

Bought for my wife, who is very happy with the phone.

Great phone. Curbside service was fast and efficient.

This phone is awesome and Best Buy has the best price!

This is all you need. Don't waste your money on S20great

This was an upgrade to my wife's S7. So far so good.