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Customer Ratings & Reviews

Your price for this item is $1,399.99

Customer reviews

Rating 4.6 out of 5 stars with 449 reviews

Rating Filter

Rating by feature

  • Display Quality

    Rating 4.5 out of 5 stars

  • Camera

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Galaxy S20 Ultra 5G's camera, praising its quality and performance. They also appreciate its long battery life and user-friendly interface. However, some users find the phone to be quite expensive and a bit too large for their liking. Additionally, the lack of eSIM support is seen as a drawback compared to other brands.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 449 reviews
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Great Phone and Computer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Phone Great pictures Easy to navigate. Love Androids!

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 2 out of 5 stars

    Not worth the price if you already own an S10

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hype of the S20 surrounds the camera. But, when comparing video from both the S10+ and S20, the difference is quite minor. The much hyped 8K mode is useless for tue most part. You get a large file size and an unsmooth noise filled video. In most cases, video quality decreases when you record in 8K. If you already own an S10 series phone, the only thing of note in the S20 Ultra is the telephoto zoom. 99% of the time, comparing the difference in quality from an S10+ to an S20 series phone is like playing a game of spot the difference. Not worth the high price Samsung is asking for. The 108MP camera slightly improves photo quality, but if you try to zoom on a 108MP photo you took, the image becomes a blur anyway. Considering the high price of this phone, I would not recommend this to anyone. Unless you care to spend over $1,000 on a mediocre telephoto zoom, stick to an S10, or buy that instead

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 2 out of 5 stars

    Wasn't worth the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really nice phone overall, but not wortg it to me. I bought it because I take a lot of pictures of my kids. It takes great pictures if you have good light and a very still subject, but if it's dim and there's even the tiniest movement, it came out blurred for me. I have the Google Pixel 3xl, and I prefer the Google camera over this one. I returned this phone because the pictures just were not amazing, and for $1500, I feel like it should have been better. I'll be buying another Pixel.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not no iPhoney

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it 10 seconds after the doors opened cuz it was pre ordered. The camera should not be the reason you get it even tho thats what they hype it up as. I just love a fatter fast refreshing screen, 5G even doe it may be fake and the even smaller holepunch. It's got a weird rattling noise but thats cuz of the cameras don't worry. I was like whaaaa at first.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best phone I've had. Super fast, great sound and video quality

    I would recommend this to a friend
  • Cons mentioned:
    Expensive

    Rated 5 out of 5 stars

    Great phone with 5G support!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really a nice phone little expensive but worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    i liked the camera

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good camera and also fast processor. it has 5g enabled.

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Great phone!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this phone. The camera on this phone it amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Love this phone!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera is amazing! I love everything about it!

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Excellent phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good camera, good size, really recommend this phone

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good pictures and fast phone!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Awesome phone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the camera. I just got the phone & still learning

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    New phone!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cameras, great graphics, ease of use, great phone!

    I would recommend this to a friend
  • Pros mentioned:
    Easy to use

    Rated 5 out of 5 stars

    GREAT CAMERA

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend to all lovers of samsung easy and fast

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 5 out of 5 stars

    Best Galaxy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new galaxy s20 ultra the Camara is amazing

    I would recommend this to a friend
  • Pros mentioned:
    Camera

    Rated 4 out of 5 stars

    Gaming

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is fast great for gaming also quality on phone is awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone , fast , picture quality is good........

    I would recommend this to a friend
  • Cons mentioned:
    Expensive

    Rated 2 out of 5 stars

    Not worth the cost

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to return this phone mostly just on principle alone. For the total of $1500 after tax, there is nothing about this phone that feels like it earns that price tag. The zoom camera is kinda cool for the first couple days, but it quickly becomes apparent that phones these days are increasing in price without increasing the amount of actually useful features. No IR blaster, no headphone jack, no more USB OTG dongle in the box. Really, the only thing this phone is claiming to be is just Big and Expensive without giving me too many other reasons to want it. Cheaper phones have 120hz screens. Cheaper phones have edge to edge displays. I would rather save my money and go with a phone that includes more quality of life features than be broke with a phone thats just "big".

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    It's ok.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a decent phone, not had many issues except the camera. They boasted this camera was the cat's meow, it's not. Pics are ok on the phone, looking at them on the pc they are horrible, the zoom is useless. I must have a dud, and it's been discontinued.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    too many glitches

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone does what it wants, when it wants. Sad face!

    No, I would not recommend this to a friend